Datasheet
HP Care Pack Services
Availability Services
1 yr 3 yr 4 yr 5 yr
HP Next Day Hardware Support
E/C E/C
C C
HP 4 Hr, 9x5 HW Support
E/C E/C
C C
HP 4 Hr, 13x5 Hardware Support
E/C E/C
C C
HP 4 Hr, 24x7 Hardware Support
E/C E/C
C C
HP 6 HR Call-to-Repair HW Support
E/C E/C
C C
HP Software Support
E/C E/C
C C
HP Software Support 24x7
E/C E/C
C C
HP Support Plus
E/C E/C
C C
HP Support Plus 24
E/C E/C
C C
HP Proactive Essentials 9x5, 10 SW
Incidents
NA NA NA NA
HP Proactive Essentials 9x5, 25 SW
Incidents
NA NA NA NA
HP Proactive Essentials 9x5 Unlimited
NA NA NA NA
HP Proactive Essentials 24x7, 25 SW
Incidents
NA NA NA NA
HP Proactive Essentials 24x7, 50 SW
Incidents
NA NA NA NA
HP Proactive Essentials 24x7 Unlimited
NA NA NA NA
HP Proactive 24 Service
*
NA NA NA NA
HP Critical Service
*
NA NA NA NA
*
Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are
available on time & materials basis. (SW is supported separately per package).
To find HP Care Pack Services available via HP authorized commercial resellers, visit
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
Important Notice for Tape
Drives Installed in a 1U or
3U Rack Mount Kit
NOTE:
These Care Packs do not apply to Tape Drives mounted in a 1U or 3U Rack Mount Kit. The HP
Rack Mount Kit Care Pack covers the all possible configurations of Tape Drives. Hence the Care Packs
for 1U & 3U Rack Mount Kit covers all encumberant drives.
Please follow the following url for the correct Care Pack Services and descriptions.
http://h18000.www1.hp.com/products/quickspecs/10854_div/10854_div.pdf
Important Notice for
Internal Tape Drives
Installed in an HP Server
NOTE:
These Care Packs do not apply to Internal Tape Drives because they do not have Care Packs
associated with them if they are mounted in an HP Server. Hence the Care Packs for the HP Server covers
all encumberant drives.
Please follow the following url for the correct Care Pack Services and descriptions.
For Proliant use:
http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
For BCS use:
http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
QuickSpecs
HP StorageWorks Ultrium Half-Height Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 12128 Europe, Middle East and Africa QuickSpecs — Version 30 — 10.16.2009
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