HP mt41 Mobile Thin Client Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 4 Top ....................................................................................................................................................... 4 TouchPad ...............
Service door ....................................................................................................................... 33 Hard drive .......................................................................................................................... 34 Optical drive ....................................................................................................................... 36 WWAN module ..........................................................................................
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 86 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 86 8 Specifications ................................................................................................................................................ 88 Computer specifications ............................................................................................................
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1 Product description Category Description Product Name HP mt41 Mobile Thin Client Processors ● AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35 W; 1 MB L2 cache) ● AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35 W; 1 MB L2 cache) Chipset AMD A76M FCH Graphics AMD integrated UMA graphics Support dual-display ports through an optional docking device Panel ● 14.0 in (35.
Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros 802.11 b/g/n 1×1 + Bluetooth 4.0 Combo Adapter ● Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.
Category Description Support for the following batteries Security ● 9 cell, 100 Whr, 3.0 Ahr, Li-ion battery ● 6 cell, 55 Whr, 2.55 Ahr, Li-ion battery Supports security lock Trusted platform module (TPM) 1.
2 External component identification Top TouchPad Component 4 Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: The microphone is muted. ● Off: The microphone is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows key Displays the Windows Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the fn key. (5) Windows applications key Displays a shortcut menu for items beneath the cursor.
Front Component (1) (2) (3) (4) 8 Description Wireless light Power light AC adapter/Battery light Drive light Chapter 2 External component identification ● White: An integrated wireless device, such as a wireless local area network (WLAN) device is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off.
Right Component (1) Description Audio-out (headphone)/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Left Component Description (1) Power connector Connects an AC adapter. (2) RJ-45 (network) jack Connects a network cable. RJ-45 (network) lights (2) ● Amber (left): The network is showing activity. ● Green (right): The network is connected. (3) USB charging port Connects an optional USB device. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: These ports support USB 2.0 by default. For details about activating the USB 3.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures still photographs.
Bottom Component (1) Description Service door Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Component Description (6) Optional security screw Locks the service door release latch in place. (7) Service door release latch open position Releases the service door on the computer. (8) Battery bay Holds the battery. (9) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Component 14 (1) Warranty period (2) Model number (select models only) (3) Serial number (4) Product number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.
Item Component (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 20. 14.0 in (35.
Item Component Spare part number 14.0 in (35.
Item Component Spare part number For use in the United States 738687-001 (3) Keyboard bumper (included with TouchPad button board, spare part number 738407-001) (4) Power connector cable 738683-001 (5) Top cover 738405-001 (6) TouchPad button board, 2 button with bracket (includes keyboard bumper) 738407-001 (7) Smart card reader (include cable, shield, and tape) 738398-001 (8) Function button board (includes cable) 738401-001 (9) Smart card reader shield (included with smart card rea
Item Component (22) WWAN module: Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 (23) RTC battery (includes cable and double-sided adhesive) 651948-001 (24) Solid-state drive (SSD), 16 GB SATA (includes hard drive bracket, cable, and screws) 750751-001 (25) Service door 738682-001 Service door, RCTO 748357-001 Computer major components 19
Display assembly subcomponents 20 Item Component Spare part number (1) Display bezel 738712-001 (2) Microphone module Webcam/microphone module 738409-001 Microphone only module 738397-001 (3) Display panel, 14 in (35.
Mass storage devices Item Component (1) SSD bracket (included with SSD) (2) 16 GB SATA SSD (3) Optical drive: Spare part number 750751-001 DVD-ROM drive (includes bezel, bracket, and screws) 744821-001 Optical drive weight saver, not shown (included with Plastics Kit, spare part number 738402-001) Miscellaneous parts Component Spare part number AC adapter: 65 W HP Smart adapter (PFC, 3-wire, 4.5 mm), select models only 693710-001 65 W HP Smart adapter (NPFC, 3-wire, 4.
22 Component Spare part number For use in India 490371-D61 For use in Israel 490371-BB1 For use in Italy 490371-061 For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Africa 490371-AR1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Expansion base 688169-001 Plasti
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in North America (3-pin, black, 1.83 m) 490371-011 A Power cord for use in Australia (3-pin, black, 1.83 m) 490371-021 A Power cord for use in Europe (3-pin, black, 1.83 m) 490371-031 A Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.
24 Spare part number CSR flag Description 718755-001 A 6 cell, 55 Whr, 2.55 Ahr, Li-ion battery 718757-001 A 9 cell, 100 Whr, 3.0 Ahr, Li-ion battery 730668-001 A Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.
Spare part number CSR flag Description 738687-171 A Keyboard for use in Saudi Arabia (includes keyboard cable) 738687-201 A Keyboard for use in Brazil (includes keyboard cable) 738687-211 A Keyboard for use in Hungary (includes keyboard cable) 738687-251 A Keyboard for use in Russia (includes keyboard cable) 738687-261 A Keyboard for use in Bulgaria (includes keyboard cable) 738687-271 A Keyboard for use in Romania (includes keyboard cable) 738687-281 A Keyboard for use in Thailand (i
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
Battery Description Spare part number 9 cell, 100 Whr, 3.0 Ahr, Li-ion battery 718757-001 6 cell, 55 Whr, 2.55 Ahr, Li-ion battery 718755-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Service door Description Spare part number Service door 738682-001 Service door, RCTO 748357-001 Before removing the service door, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Slide the service door toward the front of the computer (4), and then lift to remove the service door (5). Reverse this procedure to install the service door. Hard drive NOTE: The hard drive spare part kit includes the hard drive bracket, cable and screws. Description Spare part number 16 GB, SATA SSD 750751-001 Before removing the hard drive, follow these steps: 34 1. Turn off the computer.
Remove the hard drive: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Disconnect the hard drive cable (1). 3. Loosen the four Phillips screws (2) connecting the hard drive to the computer. 4. Using the plastic tab (3), pull and lift the hard drive, and then pull the hard drive (4) out of the hard drive bay. 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive cable (1) from the drive. b.
c. Remove the bracket (3) from the hard drive. Reverse this procedure to install the hard drive. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number DVD-ROM drive (includes bezel bracket and screw) 744821-001 Optical drive weight saver (included with Plastics Kit, spare part number 738402-001) Before removing the optical drive, follow these steps: 1. Turn off the computer.
4. Remove the optical drive or weight saver (3). Reverse this procedure to install the optical drive.
WWAN module Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
5. Remove the WWAN module (4) by pulling the module straight up. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Atheros 802.11 b/g/n 1×1 + Bluetooth 4.0 Combo Adapter 690019-001 Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.0 Combo Adapter 730668-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
5. The WLAN module tilts up. Remove the WLAN module (4) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Primary memory is installed in the bottom slot. Description Spare part number 4 GB (PC3L, 12800, 1600 MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
3. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 4. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
Fan Description Spare part number Fan 738685-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 32). 5.
Keyboard For use in country or region Spare part number Keyboard (includes keyboard cable): For use in country or region Spare part number For use in the Netherlands 738687-B31 For use in Belgium 738687-A41 For use in Northwest Africa 738687-FP1 For use in Brazil 738687-201 For use in Norway 738687-091 For use in Bulgaria 738687-261 For use in Portugal 738687-131 For use in Canada 738687-DB1 For use in Romania 738687-271 For use in the Czech Republic and Slovakia 738687-FL1 For use
46 2. Loosen the two captive screws that secure the keyboard to the computer. 3. Open the computer facing toward you. 4. Insert a thin tool (1) at the back of the keyboard to release the tabs, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Push down on the keyboard, and then slide the keyboard (2) toward the front of the computer. 6. Lift the keyboard (3) up. 7. Swing the keyboard (1) up and forward until it rests upside down on the palm rest.
8. Release the ZIF connector (2) by lifting connector tab. 9. Disconnect the keyboard cable (3) from the system board. 10. Remove the keyboard (4). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.
Display panel Description Spare part number Display bezel 738712-001 Display panel, 14 in (35.56 cm), WLED, HD, AG, SVA, flat display panel 747751-001 Before removing the display panel, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Lift the top edge of the display panel (2). 3. Swing the display panel (1) up and forward until it rests upside down in front of the display back cover. 4. Release the adhesive strip (2) that secures the display panel cable connector to the display panel. 5. Remove the display panel (3). Reverse this procedure to replace the panel.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink assembly (includes replacement thermal material) 738686-001 Before removing the heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink assembly and the system board components each time the heat sink assembly is removed. Replacement thermal material is included with the heat sink assembly, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to install the heat sink assembly.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35 W; 1 MB L2 cache) 713549-001 AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35 W; 1 MB L2 cache) 685990-001 Before removing the processor, follow these steps: 1. Turn off the computer.
3. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Base enclosure Description Spare part number Base enclosure 738681-001 Before removing the bottom cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 32). 5.
3. Remove the two Phillips screws (1) in the optical drive bay area, the nine Torx screws (2) on the front edge and rear corners and rear panel, the one Torx screw (3) in the fan area, the two Torx screws (4) in the memory module bay area and the one Torx screw (5) in the wireless module area that secure the base enclosure to the top cover. 4. Remove the three Torx screws in the battery bay (6) and the two back cover screws (7).
6. Remove the base enclosure (2) from the top cover. Reverse this procedure to install the base enclosure.
Display assembly Component Spare part number Display back cover (includes WWAN and WLAN antennas) 738680-001 Display bezel 738712-001 Display Hinge Kit (includes left and right hinges) 738396-001 Display panel, 14 in (35.
4. Remove the tape to release the wireless antenna cables (1) from the left speaker, and move the wireless cables out of the way. 5. Disconnect the display panel cable (1) from the system board, and remove the display panel cable (2) from the routing on the right speaker. 6. Turn the computer right-side up, with the battery bay toward you.
7. Remove the four Torx screws (1) that secure the top cover to the computer. 8. Make sure the wireless cables (2) and display panel cable (3) feed cleanly through the openings. 9. Remove the top cover (4) from the display assembly. 10. If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: 60 a.
11. If it is necessary to replace the display panel: a. Remove the four Phillips screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (2). c.
12. If it is necessary to replace the webcam/microphone module or microphone module: CAUTION: Handle the webcam/microphone module or microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. a. Lift the module (1) from the display back cover. (The module is attached to the display back cover with double-sided adhesive.) b. Detach the cable (2) from the module. c. Remove the module. 13.
c. Release the right hinge snaps (1) and remove the hinges (2). 14. If it is necessary to replace the display panel cable: Reverse this procedure to reassemble and install the display assembly.
USB board Description Spare part number USB board 738400-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Speakers Description Spare part number Speakers (includes left and right speakers and tape) 738404-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the speakers (3) and (6). Reverse this procedure to install the speakers. Power connector cable Description Spare part number Power connector cable 738683-001 Before removing the power connector cable, follow these steps: 66 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Remove the power connector cable: 1. Position the top cover upside down, with the battery bay facing you. 2. Remove the Torx screw (1) from the base enclosure. 3. Remove the power connector cable (2) from the base enclosure. Reverse this procedure to install the power connector cable.
Power button board Description Spare part number Power button board (includes cable) 738399-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a WWAN 746017-001 For use only on computer models not equipped with a WWAN 746018-001 Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Disconnect the following from the system board: (1) Power button board ZIF connector (2) Function button board reverse ZIF connector 3. 70 Turn the top cover upside down.
4.
5. Remove the two Torx screws connecting the system board to the top cover. 6. Lift the middle left side (1) of the system board, and then remove the board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 651948-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.) 4. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery.
Function button board Description Spare part number Function button board (includes cable) 738401-001 Before removing the function button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the function button board (3). Reverse this procedure to install the function button board.
Smart card reader Description Spare part number Smart card reader (includes cable, shield, and tape) 738398-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Slide the smart card reader shield (2) away from the edge of the computer, and then lift up the shield (3) to remove it. 4. Release the ZIF connector (1) to which the smart card reader cable is attached. 5. Lift the clip (2) that secures the smart card reader to the base enclosure. 6. Release the clip (3). 7. Remove the smart card reader (4). Reverse this procedure to install the smart card reader.
TouchPad button board Description Spare part number TouchPad button board (includes keyboard bumper) 738407-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board.
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3.
Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter.
4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
8 Specifications Computer specifications Metric U.S. Width 34.0 cm 13.39 in Depth 23.7 cm 9.33 in Height (front to rear) 2.53 cm to 2.9 cm .99 in to 1.14 in Weight (computer equipped 6 cell battery and ODD weight saver) 2.083 kg 4.59 lb Weight (computer equipped 6 cell battery and ODD) 2.212 kg 4.87 lb Weight (computer equipped 9 cell battery and ODD weight saver) 2.181 kg 4.80 lb Weight (computer equipped 9 cell battery and ODD) 2.31 kg 5.
9 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor; press F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Remove and retain the storage drive or clear the contents of the drive.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration data. System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select Main, then select Restore defaults. c. Follow the on-screen instructions. d. Select Main, save changes and exit, then press Enter.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions 94 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 21, 23 AC adapter/battery light 8 antenna, spare part number 20, 24 audio, product description 1 audio-in (microphone) jack, identifying 9 audio-out (headphone) jack, identifying 9 B base enclosure removal 55 spare part number 18, 24, 55 battery removal 32 spare part numbers 18, 24, 32 battery cover, identifying 13 battery release latch 12 BIOS determining version 83 downloading an update 83 updating 83 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive precautions 27 B
headphone (audio-out) jack 9 heat sink assembly removal 51 spare part number 18, 24, 51 hinge removal 62 spare part number 20, 62 I internal display switch 11 internal microphones, identifying 11 J jacks audio-in (microphone) 9 audio-out (headphone) 9 network 10 RJ-45 (network) 10 K keyboard product description 2 removal 45 spare part numbers 17, 24, 25, 45 keyboard bumper, spare part number 18 keypad embedded numeric 7 keys esc 7 fn 7 function 7 Windows 7 Windows applications 7 L labels 13, 14 regulatory 1
pointing device 2 ports 2 power requirements 2 processor 1 product name 1 security 3 serviceability 3 upgrade drive 1 video 1 wireless 2 product name 1 product name and number, computer 13 R regulatory information regulatory label 14 wireless certification labels 14 removal/replacement procedures 31, 48 RJ-45 (network) jack, identifying 10 RTC battery removal 73 spare part number 19, 23, 73 Rubber Kit, spare part number 22, 24 S Screw Kit, spare part number 22, 25 security cable slot, identifying 9 security
