User Guide
© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. AMD is a trademark of Advanced Micro Devices, Inc. SD Logo is a trademark of its proprietor. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome .......................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ..................................................................................................................... 4 Top .....................
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 23 Using pointing devices ....................................................................................................................... 23 Setting pointing device preferences ................................................................................... 23 Using the pointing stick ..............................................................................................
Setting power options ......................................................................................................................... 40 Using power-saving states ................................................................................................. 40 Intel Rapid Start Technology (select models only) ............................................ 41 Initiating and exiting Sleep ................................................................................
Removing a 1394 device ................................................................................................... 54 Using an eSATA device (select models only) .................................................................................... 54 Connecting an eSATA device ............................................................................................ 55 Removing an eSATA device ..............................................................................................
Setting passwords in Windows .......................................................................................... 76 Setting passwords in Computer Setup .............................................................................. 77 Managing a BIOS administrator password ........................................................................ 77 Entering a BIOS administrator password .......................................................... 79 Managing a Computer Setup DriveLock password ..........
Using HP Software Setup .................................................................................................. 98 12 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 99 Using Computer Setup ....................................................................................................................... 99 Starting Computer Setup ............................................................................................
Index .................................................................................................................................................................
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1 Welcome After you set up and register the computer, it is important to take the following steps: ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows logo key on your keyboard. Pressing the Windows logo key again will return you to the previous screen.
Finding information The computer comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8. Help and Support ● Operating system information To access Help and Support, type h, and then select Help and Support.
Resources For information about Limited Warranty* Warranty information To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select Warranty and services. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box.
2 Getting to know your computer Top TouchPad Component 4 Description (1) Left pointing stick button Functions like the left button on an external mouse. (2) Center pointing stick button Functions like the center button on an external mouse. (3) Pointing stick Moves the pointer and selects or activates items on the screen. (4) Right pointing stick button Functions like the right button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Buttons and fingerprint reader Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. (3) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (4) Windows logo key Returns you to the Start screen from an open app or the Windows desktop.
Front Component Description (1) Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital (SD). (2) Display release latch Opens the computer. (3) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off.
Right Component (1) Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. (3) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder. (4) Vents (2) Enable airflow to cool internal components.
Rear Component Description (1) RJ-11 (modem) jack Connects a modem cable. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Power connector Connects an AC adapter.
Display Component Description (1) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (4) Internal microphones (2) Record sound.
Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (3) Battery release latch Releases the battery. (4) Accessory battery connector Connects an optional accessory battery. (5) Docking connector Connects an optional docking device. (6) Service door release latch Releases the service door on the computer. (7) Vents (3) Enable airflow to cool internal components.
Component (9) Description Speakers (2) Produce SRS Premium Sound or SRS Premium Sound PRO (select models only). NOTE: To use the SRS Premium Sound software, from the Start screen, type SRS, and then select SRS Premium Sound. (10) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: 1. From the Start screen, type n, and then select Settings. 2. Type network and sharing in the search box, and then select Network and Sharing Center. For more information, from the Start screen, type h, and then select Help and Support.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. 2. From the Windows desktop, tap or click the network status icon in the notification area, at the far right of the taskbar. 3. Select your WLAN from the list. 4. Click Connect.
For information about inserting and removing the SIM, see Inserting and removing a SIM on page 19. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. For additional information, see the HP website at http://www.hp.com/go/mobilebroadband (select regions/ countries only).
To remove a SIM, press in on the SIM, and then remove it from the slot. Using GPS (select models only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. For more information, see the HP GPS and Location software Help.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Using a modem A modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable. In some countries or regions, a specific modem cable adapter is also required.
Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region. To use the modem and the modem cable outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter. To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: 22 1. Plug the modem cable into the modem jack (1) on the computer. 2.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks using the TouchPad, touch screen, or the keyboard.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad gestures Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or a combination of the two. The TouchPad supports a variety of gestures.
Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, then anchor the forefinger of your left hand in the TouchPad zone.
2-finger click (select models only) 2-finger click allows you to make menu selections for an object on the screen. ● Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right.
Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Swipe your finger gently from the right edge to display the charms. Top-edge swipe The top-edge swipe allows you to open apps available from the Start screen. IMPORTANT: ● 28 When an app is active, the top-edge gesture varies depending on the app. Swipe your finger gently from the top edge to display available apps.
Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. Using the keyboard The keyboard and mouse allow you to type items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you with Windows 8 functions. Press the Windows logo key in combination with the key to perform the action. For additional information on Windows 8 shortcut keys go to Help and Support. From the Start screen, type h, and then select Help and Support. Shortcut key Key Description Opens the Start screen. + c Opens the charms. + d Opens the Windows desktop.
Identifying the hot keys A hot key is a combination of the fn key (1) and either the esc key (2) or one of the function keys (3). To use a hot key: ▲ Briefly press the fn key, and then briefly press the second key of the hot key combination. Hot key combination Description fn+esc Displays system information. fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button.
Hot key combination Description fn+f10 Increases the screen brightness level. fn+f12 Turns the keyboard backlight on and off. NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard backlight.
Using keypads The computer includes an integrated numeric keypad. The computer also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the integrated numeric keypad (1) Component Description num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad. NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file: ● Media buttons ● Media hot keys (specific keys pressed in combination with the fn key) ● Media keys Audio On your HP
Adjusting the volume Depending on your computer model, you can adjust the volume using the following: ● Volume buttons ● Volume hot keys (specific keys pressed in combination with the fn key) ● Volume keys WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
Webcam (select models only) Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording.
VGA The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. To connect a VGA display device to the external monitor port: 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2. Press fn+f4 to alternate the screen image between 4 display states: ● PC Screen only: View the screen image on the computer only.
DisplayPort (select models only) The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately).
Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience wireless display, a wireless TV adapter (purchased separately) is required. DVDs that have output protection may not play on Intel Wireless Display. (However, DVDs that do not have output protection will play.) Blu-ray discs, which have output protection, will not play on Intel Wireless Display.
6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to see both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Intel Rapid Start Technology (select models only) For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start Technology allows your computer to resume quickly from inactivity. Rapid Start Technology manages your power-saving options as follows: ● Sleep—Rapid Start Technology allows you to select the Sleep state.
Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. From the Start screen, type power, select Settings, and then select Power Options. 2. In the left pane, click Require a password on wakeup. 3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended).
Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, from the Start screen, select the HP Support Assistant app, and then select Battery and performance.
Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs: ● The battery light (select models only) indicates a low or critical battery level. – or – ● The power meter icon in the notification area, at the far right of the taskbar, shows a low or critical battery notification. NOTE: For additional information about the power meter, see Using the power meter and power settings on page 42.
2. Insert the battery (1) into the battery bay until it is seated (2). The battery release latch automatically locks the battery into place. Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2.
Conserving battery power ● From the Start screen, type power, select Settings, and then select Power Options. ● Select low power-use settings through Power Options: ● Turn off wireless and LAN connections and exit modem applications when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source. ● Stop, disable, or remove any external media cards that you are not using. ● Decrease screen brightness.
Connect the computer to external AC power under any of the following conditions: ● When charging or calibrating a battery ● When installing or modifying system software ● When writing information to a CD, a DVD, or a BD (select models only) ● When running Disk Defragmenter ● When performing a backup or recovery When you connect the computer to external AC power, the following events occur: ● The battery begins to charge.
7 External cards and devices Using Media Card Reader cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see Getting to know your computer on page 4.
3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using ExpressCards (select models only) An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot. ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring an ExpressCard Install only the software required for the card.
Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use. NOTE: The following illustration may look slightly different than your device. The ExpressCard slot may contain a protective insert. To remove the insert: 1.
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. 1. Save your information and close all programs associated with the ExpressCard. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Release and remove the ExpressCard: a. Gently press in on the ExpressCard (1) to unlock it. b.
Inserting a smart card 1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. 2. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart card reader.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area, at the far right of the taskbar, lets you know that the device is recognized by the computer.
Connecting a 1394 device CAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect the device. ▲ To connect a 1394 device to the computer, connect the 1394 cable for the device to the 1394 port. You will hear a sound when the device has been detected. Removing a 1394 device CAUTION: To reduce the risk of loss of information or an unresponsive system, stop the 1394 device before removing it.
Connecting an eSATA device CAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connect the device. ▲ To connect an eSATA device to the computer, connect the eSATA cable for the device to the eSATA port. You will hear a sound when the device has been detected. Removing an eSATA device CAUTION: To reduce the risk of damage to an eSATA connector, do not pull on the cable to remove the eSATA device.
8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Intel Smart Response Technology (select models only) Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching feature that significantly enhances computer system performance. SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive. This provides the advantage of having a hard disk drive (or a RAID volume) for maximum storage capacity while simultaneously delivering SSD enhanced system performance experience.
3. Slide the service door towards the front of the computer (4) and lift (5) to remove the service door. Replacing the service door Replace the service door after accessing the memory module slot, hard drive, and other components. 58 1. Tilt down the service door to align the front edge of the service door near the front edge of the computer (1). 2. Insert the alignment tabs (2) on the rear edge of the service door with the notches on the computer. 3.
4. With the battery bay toward you, slide the service door release latch to the left (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the right to lock the service door (5). NOTE: If you want to use the optional screw, it is stored inside the service door. 5. Insert the battery (see Inserting or removing the battery on page 44).
7. Open the hard drive cover (2) to a vertical position. 8. Loosen the hard drive screws (1). 9. Pull the plastic tab on the hard drive (2) towards the left side of the computer to disengage the hard drive from the connector. 10. Use the plastic tab to lift the hard drive (3) and remove it from the computer. Removing the secondary hard drive To remove the secondary hard drive: 60 1. Save your work and shut down the computer. 2. Disconnect AC power and external devices connected to the computer.
5. Remove the service door (see Removing the service door on page 57). 6. Loosen the hard drive screws (1). 7. Pull the plastic tab on the hard drive (2) towards the right side of the computer to disengage the hard drive from the connector. 8. Use the plastic tab to lift the hard drive (3) and remove it from the computer. Installing the primary hard drive To install the primary hard drive: 1. Disconnect all external devices connected to the computer. 2. Unplug the power cord from the AC outlet.
8. Tighten the hard drive screws (3). 9. Insert the tab of the hard drive cover at an angle, and then close the cover (1). 10. Tighten the hard drive cover screw (2). 11. Replace the service door (see Replacing the service door on page 58). 12. Replace the battery (see Inserting a battery on page 44). 13. Connect AC power and external devices to the computer. 14. Turn on the computer.
Installing the secondary hard drive To install the secondary hard drive: 1. Disconnect all external devices connected to the computer. 2. Unplug the power cord from the AC outlet. 3. Turn the computer upside down on a flat surface, with the secondary hard drive bay toward you. 4. Remove the battery (see Removing a battery on page 45). 5. Remove the service door (see Removing the service door on page 57). 6.
Replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the upgrade bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. To remove a hard drive from the upgrade bay: 1. Save your work. 2.
11. Remove the hard drive from the upgrade bay (3). To install a hard drive in the upgrade bay: 1. Turn the computer upside down on a flat surface, with the upgrade bay toward you. 2. Insert the hard drive (1) into the upgrade bay, and then tighten the upgrade bay screw (2).
3. Replace the hard drive screws. 4. Replace the service door (see Replacing the service door on page 58). 5. Insert the battery (see Inserting a battery on page 44). 6. Turn the computer right-side up, and then reconnect AC power and external devices to the computer. 7. Turn on the computer. Replacing an optical drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the optical drive from the upgrade bay.
10. Remove the optical drive from the upgrade bay (3). To install an optical drive in the upgrade bay: 1. Turn the computer upside down on a flat surface, with the upgrade bay toward you. 2. Insert the optical drive into the upgrade bay (1). 3. Tighten the upgrade bay screw (2). 4. Replace the service door (see Replacing the service door on page 58). 5. Insert the battery (see Inserting a battery on page 44). 6.
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmenter on solid-state drives. After you start Disk Defragmenter, it works without supervision.
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected by HP 3D DriveGuard. Hard drives installed in optional docking devices or connected to USB ports are not protected by HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that a drive in the primary hard drive bay or a drive in the secondary hard drive bay (select models only) is parked.
To open the software and change settings, follow these steps: 1. Double-click the icon on the Windows desktop in the notification area, at the far right of the taskbar. – or – Right-click the icon in the notification area, at the far right of the taskbar, and then select Settings. 2. Click the appropriate button to change settings. 3. Click OK.
Inserting an optical disc Tray-load 1. Turn on the computer. 2. Press the release button (1) on the drive bezel to release the disc tray. 3. Pull out the tray (2). 4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle. NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle. 5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray.
Removing an optical disc Tray-load There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case.
Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer. ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process. DriveLock user password* Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.
3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and then press enter. 4. When prompted, type a password. 5. When prompted, type the new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon and then follow the onscreen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.
11. To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation field, and then press enter. NOTE: The DriveLock confirmation is case sensitive. 12. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter. 4. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter. 5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 6. Use a pointing device or the arrow keys to select Disable protection. 7. Type your master password, and then press enter. 8.
3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5. Use a pointing device or the arrow keys to select Disable protection. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer left the factory.
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account with a password on the computer. This account allows you to log on to your computer with a swipe of a designated finger. You may also use the fingerprint reader to fill in password fields on websites and other programs that require a logon. Refer to the fingerprint software Help for instructions.
10 Maintenance Adding or replacing memory modules The computer has two memory module slots (or 4 memory module slots if there are quad core processors). The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
6. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
8. Replace the service door (see Replacing the service door on page 58). 9. Insert the battery (see Inserting a battery on page 44). 10. Connect AC power and external devices to the computer. 11. Turn on the computer. Adding or replacing the memory module underneath the keyboard CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on, in the Sleep state, or in Hibernation.
b. Release the keyboard by pressing down on the back of the keyboard in the fan area (2). CAUTION: To prevent damaging the fan and keyboard, do not use excessive force when pressing on the keyboard and avoid contact with the fan blades. Also, be sure and use a screwdriver that will fit comfortably between the fan blades when performing this procedure. c. Turn the computer right-side up, lift the top edge of the keyboard, and then rest the keyboard on the TouchPad.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. 8. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. a.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 9. 90 Replace the keyboard: a. Lift up the keyboard and flip it over (1), resting it on the base enclosure. b. Slide the keyboard tabs (2) into the base enclosure slots.
c. Press gently on the left and right sides of the keyboard, and then press gently on the top of the keyboard (3) so that it snaps in place. d. Turn the computer upside down, and then tighten the 3 keyboard screws (4) to lock the keyboard into place. 10. Replace the service door (see Replacing the service door on page 58). 11. Insert the battery (see Inserting a battery on page 44). 12. Connect AC power and external devices to the computer. 13. Turn on the computer.
Cleaning your computer Cleaning products Use the following products to safely clean and disinfect your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. These wipes come in a variety of brand names.
CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys. This can permanently damage internal components. ● To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe. ● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.
11 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 98 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3.
12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● E-mail support. ● Find support telephone numbers.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Service label—Provides important information, including the following: Component (1) Product name (2) Serial number (s/n) (3) Part number/Product number (p/n) (4) Warranty period (5) Model description Have this information available when you contact support. The service label is affixed inside the battery bay.
14 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.
A Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
B Troubleshooting Troubleshooting resources ● Access website links and additional information about the computer through Help and Support. From the Start screen, type h, and then select Help and Support. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level.
An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case. The computer does not detect the optical drive If your operating system does not detect an installed device, the device driver software may be missing or corrupted. 1.
Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: ◦ Playback may resume. – or – ◦ The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index Symbols/Numerics 1394 cable, connecting 54 1394 devices connecting 54 defined 53 removing 54 1394 port, identifying 10 A AC adapter, testing 47 accessory battery connector, identifying 13 administrator password 76 Advanced System Diagnostics 102 airport security devices 56 antivirus software 82 audio functions, checking 35 audio-in (microphone) jack, identifying 9 audio-out (headphone) jack, identifying 9 Automatic DriveLock password entering 81 removing 81 B Backup and Restore 94 battery conserving p
inserting 50 removing 51 removing insert 50 external AC power, using 46 external monitor port 9, 37 F f11 recovery 96 Face Recognition 36 face recognition 75 fingerprint reader 84 fingerprint reader, identifying firewall software 82 fn key, identifying 7, 31 function keys, identifying 7 HP ProtectTools Security Manager 83 hubs 52 6 G GPS 20 H hard drive HP 3D DriveGuard 68 installing primary 61 removing 59 removing secondary 60 hard drive light 8, 69 hard drive recovery 96 headphone (audio-out) jack 9 he
P passwords administrator 76 BIOS administrator 77 DriveLock 79 user 76 pinching TouchPad gesture 26 pointing devices, setting preferences 23 pointing stick 4 ports 1394 10 DisplayPort 10, 38 external monitor 9, 37 Intel Wireless Display 39 USB 9, 10 VGA 37 Power button 6 power battery 42 conserving 46 options 40 power button 40 power connector, identifying 11 power lights 5, 8 power switch 40 power-saving states 40 product name and number, computer 104 public WLAN connection 18 R RAID 74 readable media 40
volume keys, identifying 31 W webcam 12, 36 webcam light, identifying 12 webcam, identifying 12 Windows Refresh 97 reinstall 97 remove everything and reinstall option 97 reset 97 Windows 8 operating system DVD 96 Windows apps key, identifying 7 Windows logo key, identifying 7 wireless antennas, identifying 12 wireless button 15 wireless certification label 104 wireless controls button 15 operating system 15 wireless light 5, 15 wireless network (WLAN) connecting 18 corporate WLAN connection 18 equipment n
