Maintenance and Service Guide HP ProDesk 600 G1 Tower HP ProDesk 600 G1 Small Form Factor
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product features ............................................................................................................... 1 Standard configuration features ................................................................................................. 1 Tower (TWR) ............................................................................................................ 1 Small Form Factor (SFF) .................................................................................
Small Form Factor (SFF) chassis spare parts ............................................................................... 20 Computer major components .................................................................................... 20 Cables ................................................................................................................... 21 Misc parts .............................................................................................................. 22 Drives .............
Memory ................................................................................................................................ 43 DIMMs .................................................................................................................. 43 DDR3-SDRAM DIMMs .............................................................................................. 43 Populating DIMM sockets .........................................................................................
Drives ................................................................................................................................... 99 Drive positions ...................................................................................................... 101 Removing a 3.5-inch device ................................................................................... 102 Installing a 3.5-inch device .....................................................................................
Solving audio problems ........................................................................................................ 166 Solving printer problems ....................................................................................................... 168 Solving keyboard and mouse problems .................................................................................. 169 Solving Hardware Installation Problems ..................................................................................
System Restore ...................................................................................................... 215 System Recovery ................................................................................................... 216 System Recovery when Windows is responding ......................................... 216 System Recovery when Windows is not responding .................................... 217 System Recovery using recovery media (select models only) .........................
1 Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: Both computer models can be used in a tower orientation or a desktop orientation.
Small Form Factor (SFF) 2 Chapter 1 Product features
Tower (TWR) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 1 5.25-inch Half-Height Drive Bay (behind bezel) 6 Hard Drive Activity Light 2 USB 2.0 Ports (black) 7 Slim Optical Drive (optional) 3 USB 3.0 Ports (blue) 8 3.
Small Form Factor (SFF) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Dual-State Power Button 3 USB 3.0 Ports (blue) 7 Hard Drive Activity Light 4 Microphone/Headphone Connector 8 3.
Tower (TWR) rear panel components 1 Power Cord Connector 7 Line-Out Connector for powered audio devices (green) 2 PS/2 Keyboard Connector (purple) 8 PS/2 Mouse Connector (green) 3 USB 2.0 Ports (black) 9 RJ-45 Network Connector 4 DisplayPort Monitor Connectors 10 Serial Connector 5 VGA Monitor Connector 11 Line-In Audio Connector (blue) 6 USB 3.0 Ports (blue) NOTE: An optional second serial port and an optional parallel port are available from HP.
Small Form Factor (SFF) rear panel components 1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple) 2 RJ-45 Network Connector 8 DisplayPort Monitor Connectors 3 Serial Connector 9 VGA Monitor Connector 4 USB 2.0 Ports (black) 10 USB 3.0 Ports (blue) 5 Line-In Audio Connector (blue) 11 Line-Out Connector for powered audio devices (green) 6 Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP.
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.
3 Illustrated parts catalog This chapter provides spare part information for all chassis.
Item Description Spare part number (1) Front bezel 732751-001 (2) Access panel 732748-001 (3) Power supply (4) 320W, 92% efficient 702452-001 320W, 90% efficient 702453-001 320W, standard 702454-001 320W, HV, standard 707906-001 System board (includes replacement thermal material) For use in models without Windows 8 696794-001 For use in models with Windows 8 Standard 696794-501 For use in models with Windows 8 Professional 696794-601 For use in models with NetClone 726848-001 Me
Cables Item Description Spare part number (1) Front I/O assembly 732750-001 (2) Power switch/LED assembly 732749-001 (3) Drive power cable 732754-001 Cable clip 733686-001 Optical drive SATA cable, 14 inch, 1 straight end, 1 angled end 732753-001 Hard drive SATA cable, 17.
Misc parts Item Description Spare part number (1) Fan sink (includes replacement thermal material) 727142-001 (2) Solenoid lock 641498-001 (3) Speaker 645330-001 (4) Hood sensor 638816-001 (5) Fan 636922-001 Card reader, 14-in-1, USB 3.0, 3.5-inch 716390-001 Optical drive bezel blank 732770-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Adapter, 2.5-inch hard drive 586721-001 Hard drive grommet for use on 2.
Item Description Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 336445-001 Keyboards PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Smart card, CCID 701671-xx1 Wireless keyboard, mouse, and dongle 730323-xx1 Washable 700510-xx1 Drives Description Spare part number Hard drive 2 TB, 7200 rpm 616608-001 1 TB, hybrid SSD 724937-001 1 TB, 7200 rpm 613202-001 500 GB, 720
Description Spare part number DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use only in China) 729085-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 717220-001 AMD Radeon HD8350 PCIe x16 graphics card, 1
Spare part number Description 616608-001 2 TB, 7200 rpm SATA hard drive 617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 636922-001 Rear chassis fan 638815-001 Serial port PCI card 638816-001 Hood sensor 638817-001 Printer port, PCI card 639959-001 Hard drive SATA cable, 17.
18 Spare part number Description 700510-xx1 Washable keyboard 701427-xx1 Keyboard, smart card 701671-xx1 Keyboard, smart card, CCID 702084-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702452-001 320W, 92% efficient 702453-001 320W, 90% efficient 702454-001 320W, standard 703372-001 HP Ultraslim Keyed Cable Lock 703597-001 Hard drive carrier, 2.5-inch to 3.
Spare part number Description 732748-001 Access panel 732749-001 Power switch/LED with holder 732750-001 Front I/O assembly 732751-001 Front bezel for use in all countries and regions except for China 732753-001 Optical drive SATA cable, 14 inch, 1 straight end, 1 angled end 732754-001 Drive power cable 732770-001 Optical drive bezel blank 733686-001 Cable clip 733687-001 HP WLAN/Bluetooth module Tower (TWR) chassis spare parts 19
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 732757-001 (2) Access panel 732760-001 (3) Power supply (4) 240W, 92% efficient 702455-001 240W, 90% efficient 702456-001 240W, standard 702457-001 System board (includes replacement thermal material) For use in models without Windows 8 696794-001 For use in models with Windows 8 Standard 696794-501 For use in models with Windows 8 Professional 696794-601 For use
Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) Intel Core i7 4770 (3.4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 4670 (3.4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 4570 (3.
Misc parts Item Description Spare part number (1) Fan sink (includes replacement thermal material) 727150-001 (2) Fan duct 727145-001 (3) Speaker 727149-001 (4) Hood sensor 638816-001 Card reader, 14-in-1, USB 3.0, 3.5-inch 716390-001 Optical drive bezel blank 732769-001 Solenoid lock 732772-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Rubber foot 583654-001 Chassis stand 688952-001 Serial port, PCI card 638815-001 Adapter, 2.
Item Description Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 583654-001 Keyboard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Smart card, CCID 701671-xx1 Wireless keyboard, mouse, and dongle 730323-xx1 Washable 700510-xx1 Drives Description Spare part number Hard drive 2 TB, 7200 rpm 616608-001 1 TB hard drive, hybrid SSD 724937-001 1 TB, 7200 rpm 613202-001 5
Description Spare part number DVD±RW drive 657958-001 DVD-ROM drive 608394-001 NOTE: 2.5-inch solid-state drives require an adapter for installation.
Spare part number Description 617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 638813-001 Optical drive SATA cable, 19.
26 Spare part number Description 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 707252-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 716390-001 Card reader, 14-in-1, USB 3.0, 3.
Spare part number Description 732772-001 Solenoid lock 733687-001 HP WLAN/Bluetooth module Small Form Factor (SFF) chassis spare parts 27
4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Generating static The following table shows that: Different activities generate different amounts of static electricity. Static electricity increases as humidity decreases.
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Conductive foam Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance Static-dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one-megohm +/- 10% resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Operating guidelines To prevent overheating and
Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. If you remove a key, use a specially designed key puller to prevent damage to the keys.
Tools and software Requirements To service the computer, you need the following: Torx T-15 screwdriver Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) Phillips #2 screwdriver Diagnostics software Tamper-resistant T-15 wrench Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths.
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic discharge information on page 28 Do not use excessive force when inserting a drive.
SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
5 Removal and replacement procedures: Tower (TWR) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access panel Description Spare part number Access panel 732748-001 To access internal components, you must remove the access panel: 38 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Lift up on the access panel handle (1) then lift the access panel off the computer (2).
Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38) 3. Remove the security screw from the side of the hard drive bay just behind the front panel. 4. Install the security screw through the middle front bezel release tab to secure the front bezel in place.
Front bezel 40 Description Spare part number Front bezel 732751-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38) 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).
Bezel blanks Description Spare part number Optical drive bezel blank 732770-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access panel on page 38) 2. Remove the front bezel (Front bezel on page 40) 3. Remove the bezel blank for the appropriate drive: To remove a 5.
To remove a 3.5-inch bezel blank, press outward on the two retaining tabs that hold the bezel blank in place (1) and rotate the bezel blank back and to the right to remove it (2). To remove a slim optical drive bezel blank, press inward on the retaining tabs that hold the bezel blank in place (1) then pull the bezel blank from the front bezel (2).
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to Populating DIMM sockets on page 43 for more information. 4.
Expansion cards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use only in China) 702085-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 717220-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702084-001 AMD Radeon HD8350 PCIe x16 graphics card, 1 GB (for use only in Chin
4. Press straight down on the two green thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up to remove it.
8. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9. Close the expansion card retention latch, making sure that it snaps firmly into place. 10. Connect external cables to the installed card, if needed.
System board connections Refer to the following illustration and table to identify the system board connectors for your model. 50 No.
No. System Board Connector System Board Label Color Component 18 SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 19 SATA 3.0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 20 USB 2.0 MEDIA black USB 2.
Connect a media card reader USB 3.0 cable with a USB 3.0 to USB 2.0 adapter to the USB 2.0 connector on the system board labeled MEDIA. The power cable for the drives has two branches coming off the system board connector. The first branch is a three-headed cable with the first connector routed to the 5.25-inch bay, the second connector routed to the 3.5-inch bay, and the third (two-wire) connector routed to the slim optical drive bay.
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive.
Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive may have been installed by the user or third-party vendor. CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 37) 2. Remove the access panel (Access panel on page 38) 3. Remove the front bezel (Front bezel on page 40) 4.
4. If you are installing an optical drive, install four M3 metric guide screws (not provided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive. 5. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. 6.
7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 50 for an illustration of the system board drive connectors. 8. Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.25-inch drive is available from HP. Install the bezel trim piece in the front bezel before replacing the front bezel. Removing a 3.
5. Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2).
Installing a 3.5-inch device 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. Remove the front bezel (Front bezel on page 40). Remove the front bezel. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See System board connections on page 50 for more information. 4. Install 6-32 guide screws in the holes on each side of the drive.
6. If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board labeled MEDIA. NOTE: Refer to System board connections on page 50 for an illustration of the system board drive connectors. Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1.
Installing a slim optical drive 60 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. Remove the front bezel (Front bezel on page 40). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See System board connections on page 50 for more information. 4. Before the new optical drive can be used, the release latch must be attached. a.
5. Slide the optical drive through the front bezel all the way into the bay so that it locks in place. 6. Connect the power cable and data cable to the rear of the optical drive. 7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 50 for an illustration of the system board drive connectors. 8. Replace the front bezel.
62 3. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. 4. Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2). 5. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.
Installing a 3.5-inch or 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 37) 2. Remove the access panel (Access panel on page 38) 3. Install guide screws on the sides of the drive. 3.5-inch hard drives use standard 6-32 silver and blue isolation mounting screws. 2.5-inch hard drives use metric M3 black and blue isolation mounting screws. NOTE: Four extra 6-32 isolation mounting guide screws for 3.
You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket similar to the example shown below. Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket. Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive.
Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket). 4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place.
5. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a three-headed cable that is routed from the system board to the rear of the hard drive bays. 6. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems.
Front I/O assembly Description Spare part number Front I/O assembly 732750-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. Remove the front bezel (Front bezel on page 40). 4. Disconnect the three front I/O cables from the following system board connectors: FRONT USB MEDIA 3.0 FRONT AUD 5. Remove the Torx T15 screw that secures the assembly to the chassis (1). 6.
Power switch/LED assembly 68 Description Spare part number Power switch/LED assembly 732749-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. Remove the front bezel (Front bezel on page 40). 4. Disconnect the cable from the system board connector labeled PB/LED.
5. Press down on the top of the assembly to disengage the tab that secures the assembly to the chassis. 6. Rotate the assembly downward to remove it from the chassis. 7. Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis.
Fan sink Description Spare part number Fan sink 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. NOTE: System board appearance may vary. 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board.
4. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the fan sink from atop the processor (2). CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Processor Description Spare part number Intel Core i7 processor 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processors 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. Remove the fan sink (Fan sink on page 70). 4. Rotate the locking lever to its full open position (1). 5.
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Speaker Description Spare part number Speaker 645330-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3.
Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 641498-001 NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position.
3. From the outside, rear side of the chassis, use the Smart Cover FailSafe Key to remove the tamperproof screw(s) that secure the Smart Cover Lock to the chassis. CAUTION: After you remove the screws, the lock may fall into the computer. Hold the lock while removing the screws to avoid damaging the lock or internal components. 4. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. 5. Remove the solenoid lock from the chassis (2).
Place the lock up against the tab at the top of the installation location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the connector into the system board connector. Insert the cable into the clip on the back of the system board USB port. Install the clip if necessary. NOTE: If both the hood lock and hood sensor are installed, make sure the hood sensor cable is under the hood lock cable in the clip.
Hood sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. Disconnect the cable from the system board connector labeled HSENSE (1). 4. Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2). To install the hood sensor, reverse the removal procedure.
Fan 78 Description Spare part number Fan 636922-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. From the outside, rear side of the chassis, remove the three silver Phillips screws that secure the fan to the chassis. 4. From the inside of the chassis, disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
5. Lift the fan out of the chassis (2). To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer.
Power supply NOTE: System board appearance may vary. Description Spare part number Power supply, 320W, 92% efficient 702452-001 Power supply, 320W, 90% efficient 702453-001 Power supply, 320W 702454-001 Power supply, HV, 320W 707906-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2. Remove the access panel (Access panel on page 38). 3. Disconnect the power cables from the following system board connectors:.
4. Remove the power cables from the clip on the base pan. 5. From the outside, rear of the chassis, remove the four silver Torx T15 screws that connect the power supply to the chassis. 6. Press the tab (1) on the base pan in front of the power supply that holds it in place.
7. Slide the power supply toward the front of the computer (2), rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). To install the power supply, reverse the removal procedure.
System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description Spare part number System board for use in models without Windows 8 696794-001 System board for use in models with Windows 8 Standard 696794-501 System board for use in models with Windows 8 Professional 696794-601 System board for use in models with NetClone 726848-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 37). 2.
6. Slide the board toward the side of the chassis to disengage it from the system board connector , and then lift the extension board from the chassis (2). 7. Remove the eight Torx T15 screws (1) that secure the system board to the chassis. 8. Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer (2).
6 Removal and replacement procedures: Small Form Factor (SFF) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access panel Description Spare part number Access panel 732760-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure.
Front bezel Description Spare part number Front bezel 732757-001 Optical drive bezel blank 732769-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.
Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 88 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the access panel (Access panel on page 86). 4. Remove the front bezel (Front bezel on page 87). 5. Remove one of the five silver 6-32 standard screws located on top of the drive cage.
6. Install the security screw through the middle front bezel release tab to secure the front bezel in place.
Bezel blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access panel on page 86). 2. Remove the front bezel (Front bezel on page 87). 3. To remove a 3.5-inch bezel blank, press inward on the five retaining tabs (1) and pull the blank off the front bezel (2).
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to Populating DIMM sockets on page 91 for more information. 5.
Expansion card Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 717220-001 HP WLAN 802.
5. Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. 6. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
7. 96 b. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. c.
8. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 9.
11. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 12. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to identify the system board connectors for your model. 98 No.
No. System Board Connector System Board Label Color Component 16 SATA 3.0 SATA0 dark blue Primary Hard Drive 17 SATA 3.0 SATA3 light blue Any SATA Device other than the Primary Hard Drive 18 SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 19 SATA 3.0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 20 USB 2.0 MEDIA black USB 2.
When installing drives, follow these guidelines: The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board (labeled SATA1, SATA2, and SATA3). Connect a media card reader USB 3.0 cable with a USB 3.0 to USB 2.0 adapter to the USB 2.0 connector on the system board labeled MEDIA.
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive.
Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 102 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Remove the front bezel (Front bezel on page 87). 4. Rotate the drive cage to its upright position. 5.
Installing a 3.5-inch device 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Remove the front bezel (Front bezel on page 87). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel blanks on page 90 for more information. 4. Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage.
6. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. 7. If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board labeled MEDIA. NOTE: Refer to System board connections on page 98 for an illustration of the system board drive connectors. 8. Rotate the drive cage back down to its normal position.
Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3.
Installing a slim optical drive 106 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the access panel (Access panel on page 86). 4. Remove the front bezel (Front bezel on page 87) if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank. See Bezel blanks on page 90 for more information. 5.
6. Slide the optical drive through the front bezel all the way into the bay so that it locks in place (1), then connect the power cable (2) and data cable (3) to the rear of the drive. 7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 98 for an illustration of the system board drive connectors. 8. Replace the front bezel if it was removed.
108 5. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). 6. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
7. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. 8. Connect the power cable and data cable to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. 9. Replace the access panel. 10. If the computer was on a stand, replace the stand. 11.
Removing a 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Rotate the drive cage to its upright position. 4. Disconnect the power cable and data cable from the back of the hard drive. 5. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2). Installing a 2.5-inch hard drive 110 1.
4. Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four M3 isolation mounting guide screws from the old drive to the new one. 5. Rotate the drive cage to its upright position. 6. Align the guide screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward until it locks in place.
Power supply Description Spare part number Power supply, 92% efficient 702455-001 Power supply, 90% efficient 702456-001 Power supply, standard 702457-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis.
5. Release the power supply cables from the cable retaining clip under the drive cage.
6. From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rear of the chassis. 7. From the inside of the chassis, press the release button at the front of the power supply (1). 8. Slide the power supply forward (2), and then lift it out of the chassis (3). To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned in the clip under the drive cage.
Fan duct Description Spare part number Fan duct 727145-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Rotate the fan duct upward. 4. Pull the duct away from the chassis to disengage the clips on the duct from the chassis. To install the fan duct, reverse the removal procedure.
Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position.
3. From the outside, rear side of the chassis, remove the silver security screw that secures the solenoid lock to the chassis. 4. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. 5. Remove the solenoid lock from the chassis (2). To install the solenoid lock, reverse the removal procedure. Refer to the following image for the location of the slots on the back of the chassis in which to install the solenoid lock.
118 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
Hood sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Disconnect the cable from the system board connector labeled HSENSE (1). 4. Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2). To install the hood sensor, reverse the removal procedure.
Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer.
Front I/O assembly Description Spare part number Front I/O assembly 732755-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Remove the front bezel (Front bezel on page 87). 4. Rotate the drive cage to its upright position. 5. Disconnect the cables from the system board as follows: Yellow connector labeled FRONT_USB Black connector labeled MEDIA 3.
6. Remove the cables from the cable clip under the drive cage. 7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. 8. Press the tab on the right side of the assembly (2) to disengage it from the chassis. 9. Push the assembly into the chassis (3), and remove it from the chassis. To install the front I/O assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.
Power switch assembly Description Spare part number Power switch assembly 732756-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Remove the front bezel (Front bezel on page 87). 4. Rotate the drive cage to its upright position. 5. Disconnect the cable from the system board connector labeled PB/LED.
6. Remove the cable from the cable clip under the drive cage. 7. From the inside of the chassis, press down on the tab on the top of the power switch (1) to disengage the power switch from the chassis. 8. Pull the power switch out the front of the chassis (2), while routing the cable through the hole in the chassis. To install the power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.
Speaker Description Spare part number Speaker 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Remove the front bezel (Front bezel on page 87). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board connector labeled SPKR. 6.
Fan sink Description Spare part number Fan sink 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2. Remove the access panel (Access panel on page 86). 3. Remove the fan duct (Fan duct on page 115). 4. Loosen the four captive Torx T15 screws that secure the fan sink to the system board tray.
5. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the heat sink from atop the processor (2). When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor to avoid damage that could require replacing the system board.
5. Rotate the locking lever to its full open position (1). 6. Raise and rotate the microprocessor retainer to its fully open position (2). 7. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.
System board Description Spare part number System board for use in models without Windows 8 (includes thermal material) 696794-001 System board for use in models with Windows 8 Standard (includes thermal material) 696794-501 System board for use in models with Windows 8 Professional (includes thermal material) 696794-601 System board for use in models with NetClone (includes thermal material) 727722-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 85). 2.
8. Slide the system board toward the front of the chassis to disengage the connectors (2), and then lift the system board up and out of the chassis (3). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. CAUTION: When reconnecting the cables it is important that they be positioned correctly.
2. Orient the computer so that its right side is facing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Reconnect the power cord and any external devices, then turn on the computer. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions.
7 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. Set the system date and time. Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
Enable or disable removable media boot ability. Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive). Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color.
Table 7-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. IDE - This is the most backwards-compatible setting of the three options.
Table 7-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS selftests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Table 7-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: Embedded security device System audio USB controller (varies by model) Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 7-3 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security. The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
Table 7-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 7-3 Computer Setup—Security (continued) System Security (continued) OS management of Embedded Security Device (enable/disable) - This option allows the user to limit OS control of the Embedded Security Device. Default is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.
Table 7-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating system loads. Default is disabled. NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically and display advanced boot options.
Table 7-4 Computer Setup—Power (continued) Hardware Power Management SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled. PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). QuickBoot (default) = Do not clear memory or perform a memory test. FullBoot = Memory test (count) on cold boot. Clears memory on all boots. Clear Memory = No memory count on cold boot.
Table 7-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Allows you to enable or disable: PCI SERR# Generation.
Table 7-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
8 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
If you recently installed new software, uninstall the software and see if the computer functions properly. Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” Refer to the comprehensive online technical support at http://www.hp.com/support. Refer to Helpful hints on page 149 in this guide.
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 187 for more information. Turn up the brightness and contrast controls of the monitor if the monitor is dim. Press and hold any key. If the system beeps, then the keyboard should be operating correctly. Check all cable connections for loose connections or incorrect connections.
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 7, click Start, expand Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications. In the left column, expand Computer, right-click on a drive, select Properties, and then select the Tools tab.
Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry. Computer will not boot from hard drive.
Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Blank screen (no video). Cause Solution You may have a screen blanking utility installed or energy saver features are enabled. Press any key or click the mouse button and type your password (if set). System ROM is corrupted; system is running in Boot Block Emergency Recovery Mode (indicated by eight beeps). Reflash the system ROM with the latest BIOS image. You are using a fixed-sync monitor and it will not sync at the resolution chosen.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card (if applicable). Power on the system. 2. Replace the graphics card (if applicable). 3. Replace the system board. For systems with integrated graphics, replace the system board.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. 3.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. 1. Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. 2.
Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Cursor will not move using the arrow keys on the keypad.
Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds.
Table 8-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of the system. Cause Solution When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module.
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Savings. S5 Wake on LAN is disabled (some models).
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer). The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions. System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive.
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser.
Solving software problems Most software problems occur as a result of the following: The application was not installed or configured correctly. There is insufficient memory available to run the application. There is a conflict between applications. Be sure that all the needed device drivers have been installed. If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
9 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2. Flash the ROM if needed. 3.
Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. RTC (real-time clock) battery may need to be replaced.
Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1.
Control panel message Description Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned. 1. Reseat CPU or chassis fan. 2. Reseat fan cable. 3. Replace CPU or chassis fan. 1. Reseat power supply fan. 2. Reseat fan cable. 3. Replace power supply fan. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 200.) 3. Replace diskette drive. 4. Replace the system board. 1.
Control panel message Description Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 200.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 200.) 3.
Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1.
Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board.
Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Activity Beeps Possible cause Recommended action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Activity Beeps Possible cause Recommended action Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 6 Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board.
Activity Beeps Possible cause Recommended action Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor. System does not power on and LEDs are not flashing.
10 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board. If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty.
8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Establish the new passwords in Computer Setup. Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
11 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
After pressing F2, the BIOS sequentially searches three places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 205). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected.
12 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system. Choose the method that best matches your situation and level of expertise: If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.
If Windows is responding, use these steps to start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Refresh: 1.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Reset: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer.
Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
There are two types of recovery media. To determine which steps to follow for your computer: 1. Click the Start button. 2. Click All Programs. If Security and Protection is listed, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on page 213. If Productivity and Tools is listed, continue with the steps in Creating recovery discs with HP Recovery Disc Creator (select models only) on page 214.
NOTE: You must use a USB flash drive with a capacity of at least 8 GB. 1. Close all open programs. 2. Insert the USB flash drive into a USB port on the computer. 3. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click Recovery Media Creation. 4. Click Create recovery media with a USB flash drive, and then click Next. 5. Select the USB flash drive from the list of media.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.
To start System Restore: 1. Close all open programs. 2. Click the Start button, right-click Computer, and then click Properties. 3. Click System protection, System Restore, click Next, and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery.
3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs. is listed, follow the steps in System Recovery when Windows is not responding on page 217. If Security and Protection is listed, continue with step 5. If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 217. 5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager.
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2. Click the Start button, and then click Shut Down.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1.
A Battery replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
6. Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. 7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a.
b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the access panel was removed.
B Unlocking the smart cover lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position.
Using the smart cover FailSafe key to remove the smart cover lock To open the access panel with the Smart Cover Lock engaged: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
Removing the Smart Cover Lock Screw from the Small Form Factor Removing the Smart Cover Lock Screw from the Ultra-slim Desktop 6. You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws.
C Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
D Specifications TWR specifications Chassis Height 15.7 in 39.9 cm Width 6.7 in 17.0 cm Depth 17.4 in 44.2 cm Approximate Weight 20.5 lb 9.3 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options installed.
Rated Input Current 1 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch. SFF specifications Chassis (in the desktop position) Height 3.95 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.9 cm Approximate Weight 16.7 lb 7.
Rated Input Current 1 230 4A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
Index A access panel locked 152 locking and unlocking 223 SFF removal and replacement 86 SFF spare part number 86 SFF, spare part number 20, 26 TWR removal 38 TWR spare part number 38 TWR, spare part number 12, 19 adapter, DisplayPort to DVI, spare part number 13, 17, 21, 25 adapter, DisplayPort to HDMI, spare part number 13, 17, 21, 25 adapter, DisplayPort to VGA, spare part number 13, 17, 21, 25 audible codes 196 audio problems 166 B backup and recovery, Windows 7 212 Backup and Restore, Windows 7 215 ba
F f11 recovery, Windows 8 208 FailSafe Key 223 fan TWR spare part number 17, 78 TWR, spare part number 14, 17 fan duct SFF removal and replacement 115 SFF spare part number 115 SFF, spare part number 22, 26 fan sink SFF removal and replacement 126 SFF spare part number 126 SFF, spare part number 22, 26 TWR removal and replacement 70 TWR spare part number 70 TWR, spare part number 14, 17 fan, power supply 33 flash drive problems 182 flashing LEDs 196 front bezel removing blanks 90 SFF removal and replacement
memory modules spare part number 12, 17, 20, 25, 43, 91 monitor problems 160 mouse cleaning 33 problems 169 mouse, spare part number 14, 15, 22, 23 N network problems 174 NIC, spare part number 18, 26 numeric error codes 188 O operating guidelines 31 operating system media, Windows 8 211 optical drive problems 180 spare part numbers 15, 17, 23, 25, 26 optical drive (5.
SFF expansion card 94 SFF media card reader 102 SFF slim optical drive 105 Smart Cover Lock 223 TWR 2.5-inch hard drive 61 TWR 3.5-inch hard drive 61 TWR 5.
TWR removal and replacement 83 TWR spare part number 83 TWR, spare part number 12, 17 system board connections SFF 98 TWR 50 System Recovery using Windows 7 recovery media 217 System Recovery, Windows 7 216 system restore point creating for Windows 8 computer models 207 restoring for Windows 8 computer models 208 system restore points, creating Windows 7 212 System Restore, Windows 7 215 T tamper-proof screws tool 34 temperature control 31 tools, servicing 34 Torx T15 screwdriver 34 tower conversion SFF 130
