Manual

Problem with SETUP cartridges
There is a problem with the SETUP cartridges and the printer cannot complete ink system
initialization. Please contact
HP support.
Incompatible ink cartridges
The ink cartridge is not compatible with your printer.
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For
information about how to install new cartridges, see
Replace the ink cartridges.
Problem with Printer Preparation
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge
might be inaccurate.
Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead
cleaning procedure from the toolbox might improve it.
Paper too short
The paper loaded is shorter than the minimum requirement. Paper that meets the printer
requirements must be loaded. For more information, see
Specifications and Load paper.
Ink cartridge incorrectly installed
The ink cartridge indicated in the message is not installed correctly.
Make sure all of the ink cartridges are properly installed:
1. Gently pull open the ink cartridge access door.
2. Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you.
3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.
4. Close the ink cartridge access door and check if the error message has gone away.
Problem with printhead
There is a problem with the printhead.
Turn off the printer, and then turn it on again.
If the problem persists, contact HP support for service. For more information, see
HP support.
HP Protected Cartridge Installed
The ink cartridge listed on the printer control panel can only be used in the printer that initially
protected the cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced
in this printer.
For information about how to install a new ink cartridge, see
Replace the ink cartridges.
96 Appendix B Errors (Windows) ENWW