Manual

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Valuable troubleshooting information for common problems
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Proactive printer updates, support alerts, and HP newsgrams that are available when you
register the printer
3. Call HP support. For more information, see
HP support by phone.
Support options and availability vary by printer, country/region, and language.
Obtain electronic support
To find support and warranty information, go to the HP website at www.hp.com/support. This website
provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click All HP Contacts for information about calling for
technical support.
This website also offers technical support, drivers, supplies, ordering information and other options
such as:
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Access online support pages.
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Send HP an email message for answers to your questions.
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Connect with an HP technician by using online chat.
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Check for HP software updates.
You can also obtain support from the HP software for Windows or OS X, which provide easy, step-by-
step solutions to common printing problems. For more information, see
Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
Phone support options and availability vary by printer, country/region, and language.
This section contains the following topics:
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Before you call
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Phone support period
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Support phone numbers
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After the phone support period
Before you call
Call HP support while you are in front of the printer and a computer it is connected to. Be prepared to
provide the following information:
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Model number
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Serial number (located on the back or bottom of the printer)
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Messages that appear when the situation occurs
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Answers to these questions:
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Has this situation happened before?
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Can you re-create it?
58 Chapter 8 Solve a problem ENWW