Manual

4. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the
printhead. For more information, see
Maintain the printhead and ink cartridges.
5. If none of the previous steps have helped, contact HP support to replace the printhead. For more
information, see
HP support.
Wireless test report
Print the wireless test report for information about the printer wireless connection. The wireless test
report provides information about the printer status, hardware (MAC) address, and IP address. If the
printer is connected to a network, the test report displays details about the network settings.
To print the wireless network test report
▲
Press the
(Wireless) button and the (Information) button together to print the network
configuration page and the wireless network test report.
Solve printer problems
TIP: (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing,
scanning, and copying issues. The application is only available in some languages.
The printer shuts down unexpectedly
●
Check the power and power connections.
●
Make sure the printer's power cord is connected firmly to a functioning power outlet.
Printhead alignment fails
●
If the alignment process fails, make sure you have loaded unused, plain white paper into the
input tray. If you have colored paper loaded in the input tray when you align the ink cartridges,
the alignment fails.
●
If the alignment process fails repeatedly, you may need to clean the printhead, or you might
have a defective sensor. To clean the printhead, see
Maintain the printhead and ink cartridges.
●
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/
support. This website provides information and utilities that can help you correct many common
printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
Paper-feed problems
●
Paper is not picked up from a tray
◦
Make sure paper is loaded in the tray. For more information, see
Load paper. Fan the
paper before loading.
◦
Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper guides are snug, but not tight, against the
stack.
ENWW Solve printer problems 65