Manual

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Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
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Make sure the stack of paper is aligned with the appropriate paper size lines on the bottom
of the input tray, and does not exceed the stack height marking on the side of the tray.
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Pages are skewing
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Make sure the paper loaded in the input tray is aligned to the paper-width guides. If
needed, pull out the input tray from the printer and reload the paper correctly, making sure
that the paper guides are aligned correctly.
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Load paper into the printer only when it is not printing.
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Multiple pages are being picked up
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Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper-width guides are snug, but not tight, against
the stack.
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Make sure the tray is not overloaded with paper.
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Use HP paper for optimum performance and efficiency.
Solve printing problems
TIP: (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing,
scanning, and copying issues. The application is only available in some languages.
The printer is not responding (nothing prints)
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There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print after the
computer reboots. Refer to the Help system for the operating system for more information.
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Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your computer
screen; otherwise, the HP software provided with the printer might not be installed correctly. To
resolve this, uninstall the HP software completely, and then reinstall the HP software.
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Check the cable connections
Make sure both ends of the USB cable or Ethernet cable are secure.
If the printer is connected to a network, check the following:
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Check the Link light on the back of the printer.
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Make sure you are not using a phone cord to connect the printer.
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Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from intrusion.
However, the firewall might block communication between the computer and the printer. If there
is a problem communicating with the printer, try temporarily disabling the firewall. If the problem
persists, the firewall is not the source of the communication problem. Re-enable the firewall.
66 Chapter 8 Solve a problem ENWW