Manual

Use this troubleshooter to help you get your printer on the network if you have a firewall
or antivirus protection that is causing a problem.
Click here to go online for more information. At
this time, this website might not be available in all languages.
●
Restart the printer and the computer
If the printer is still not responding, turn off the printer and the computer, and turn them back on.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Something on the page is missing or incorrect
●
Try the solutions in Print quality is not acceptable
●
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes cause
slight distortions to printouts. Move the printer away from the source of the electromagnetic
fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet)
long to minimize the effects of these electromagnetic fields.
Print quality is not acceptable
1. Make sure you are using genuine HP ink cartridges. Genuine HP ink cartridges are designed
and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or
repairs required as a result of using a non-HP supply are not covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
2. Check the ink levels. The ink cartridges might have insufficient ink.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace the ink cartridges until the print quality becomes
unacceptable.
CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead
does need to have all cartridges installed at all times after the printer is set up and in use.
Leaving one or more cartridge slots empty for an extended period may lead to print quality
problems and possibly damage the printhead. If you have recently left a cartridge out of the
printer for an extended period, or if you have had a recent paper jam, and have noticed poor
print quality, clean the printhead. For more information, see
Maintain the printhead and ink
cartridges.
For more information, see Check the estimated ink levels.
3. Check the paper loaded in the input tray. Make sure the paper is loaded correctly and that it is
not wrinkled or too thick.
ENWW Solve printing problems 67