Manual

NOTE: You cannot use these web features if the printer is connected using a USB cable.
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Make sure the latest printer updates have been installed on the printer. For more information,
see
Update the printer.
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Make sure HP ePrint is enabled on the embedded web server (EWS). For more information, see
Set up HP ePrint.
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Make sure the network hub, switch, or router is turned on and working correctly.
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If you are connecting the printer using an Ethernet cable, make sure you are not connecting the
printer using a phone cord or a crossover cable to connect the printer to the network and that the
Ethernet cable is securely connected to the printer. For more information, see
General network
troubleshooting.
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If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see
Unable to connect the printer wirelessly.
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If you are using HP ePrint, check the following:
◦
Make sure the printer's email address is correct.
◦
Make sure that the printer's email address is the only address listed in the “To” line of the
email message. If other email addresses are listed in the “To” line, the attachments you are
sending might not print.
◦
Make sure you are sending documents that meet the HP ePrint requirements. For more
information, visit HP Connected at
www.hpconnected.com.
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If your network uses proxy settings when connecting to the Internet, make sure the proxy
settings you are entering are valid:
◦
Check the settings being used by the Web browser you are using (such as Internet
Explorer, Firefox, or Safari).
◦
Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these settings in
either the printer control panel. If these settings are not updated, you will not be able to use
HP ePrint.
For more information, see
Set up HP ePrint.
TIP: For additional help on setting up and using Web Services, visit HP Connected at
www.hpconnected.com.
Solve network problems
This section provides solutions to common problems on connecting or using the printer on the
network.
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General network troubleshooting
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Unable to connect the printer wirelessly
ENWW Solve network problems 69