Manual

For more information about network problems, check the following:
●
Use this troubleshooter to help find your network security settings.
Click here to go online for
more information. At this time, this website might not be available in all languages.
●
Use this troubleshooter that helps you to convert a USB connection to a wireless one.
Click here
to go online for more information. At this time, this website might not be available in all
languages.
●
Use this troubleshooter to help you connect to HP wireless direct, or to help you troubleshoot HP
wireless direct issues, such as not being able to connect to HP wireless direct, not being able to
print when using HP wireless direct, or you cannot connect to the Internet.
Click here to go
online for more information. At this time, this website might not be available in all languages.
●
Use this troubleshooter to help you get your printer onto your network, or it was on your network
and now it is not.
Click here to go online for more information. At this time, this website might not
be available in all languages.
●
Use this troubleshooter to help you get your printer on the network if you have a firewall or
antivirus protection that is causing a problem.
Click here to go online for more information. At
this time, this website might not be available in all languages.
General network troubleshooting
During software installation if the software canot find the printer on the network you will be prompted
to enter the printer's IP address which is found on the network configuration page. For more
information, see
Network configuration page.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
(Windows) Run the
HP Print and Scan Doctor to diagnose and automatically fix printing, scanning,
and copying issues. The application is only available in some languages.
Ensure the following:
●
If making a wired connection to a network, connect the Ethernet cable when prompted during
software installation and check that the Ethernet light near the connector turns on.
●
All cable connections to the computer and the printer are secure.
●
The network is operational and the network hub, switch, or router is turned on.
●
(Windows) All applications, including virus protection programs, spyware protection programs,
and firewalls, are closed or disabled during software installation.
Unable to connect the printer wirelessly
Make sure you have already set up the printer wireless capabilities. For more information, see Set up
the printer for wireless communication.
NOTE: Make sure that an Ethernet cable is not connected to the printer. Connecting an Ethernet
cable turns off the printer wireless capability.
Try the following steps to connect the printer wirelessly.
1. Make sure the Wireless (802.11) light is turned on. If the blue wireless light on the printer control
panel is not lit, the wireless capability of the printer might be turned off.
To turn on the wireless capability of the printer
70 Chapter 8 Solve a problem ENWW