User Guide
Do not use SETUP cartridges
SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-SETUP
cartridges. For more information, see Replace the ink cartridges.
Problem with SETUP cartridges
There is a problem with the SETUP cartridges and the printer cannot complete ink system initialization. Please
contact HP support.
Incompatible ink cartridges
The ink cartridge is not compatible with your printer.
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For information
about how to install new cartridges, see Replace the ink cartridges.
Problem with Printer Preparation
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be
inaccurate.
Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning
procedure from the toolbox might improve it.
Paper too short
The paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must
be loaded. For more information, see Specications and Load paper.
Ink cartridge incorrectly installed
The ink cartridge indicated in the message is not installed correctly.
Make sure all of the ink cartridges are properly installed:
1. Gently pull open the ink cartridge access door.
2. Remove the ink cartridge by pushing it in to release it, and then pulling it rmly toward you.
3. Insert the cartridge into the slot. Press rmly on the cartridge to ensure proper contact.
4. Close the ink cartridge access door and check if the error message has gone away.
Problem with printhead
There is a problem with the printhead.
Turn o the printer, and then turn it on again.
If the problem persists, contact HP support for service. For more information, see HP support.
Incompatible HP Instant Ink Cartridge
This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink.
92 Appendix B Errors (Windows) ENWW