User Guide

Before you call
Call HP support while you are in front of the printer and a computer it is connected to. Be prepared to provide
the following information:
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Model number
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Serial number (located on the back or bottom of the printer)
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Messages that appear when the situation occurs
●
Answers to these questions:
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Has this situation happened before?
—
Can you re-create it?
—
Did you add any new hardware or software to your computer at about the time that this situation
began?
—
Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?
If you need to call HP, it is often useful to print the printer status report before calling.
Phone support period
One year of phone support is available in North America, Asia Pacic, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support .
Standard phone company charges apply.
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see www.hp.com/
support .
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at
the HP online support website: www.hp.com/support . Contact your HP dealer or call the support phone
number for your country/region to learn more about support options.
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
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Printer status report
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Network conguration page
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Printer information page
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Print quality diagnostic report
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Wireless test report
Printer status report
Use the printer status report to view current printer information and ink cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
ENWW Understand printer reports 55