User Guide

TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that
can help you correct many common printer problems.
(Windows) Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
Ensure the following:
●
If making a wired connection to a network, connect the Ethernet cable when prompted during software
installation and check that the Ethernet light near the connector turns on.
●
All cable connections to the computer and the printer are secure.
●
The network is operational and the network hub, switch, or router is turned on.
●
(Windows) All applications, including virus protection programs, spyware protection programs, and
rewalls, are closed or disabled during software installation.
Unable to connect the printer wirelessly
Make sure you have already set up the printer wireless capabilities. For more information, see Set up the
printer for wireless communication.
NOTE: Make sure that an Ethernet cable is not connected to the printer. Connecting an Ethernet cable turns
o the printer wireless capability.
Try the following steps to connect the printer wirelessly.
1. Make sure the Wireless (802.11) light is turned on. If the blue wireless light on the printer control panel
is not lit, the wireless capability of the printer might be turned o.
To turn on the wireless capability of the printer
Press the ( Wireless ) button to turn on the printer wireless capabilities.
If the blue wireless light is blinking, it means the printer is not connected to a network. For more
information, see Set up the printer on your wireless network.
2. Make sure the computer is connected to the wireless network
If you cannot connect the computer to the network, there might be a hardware issue with the router or
computer.
3. Verify that the printer's IP address has not been altered. If the printer's IP address has changed since it
was rst installed, you need to run the Update IP utility to print again. The Update IP address utility was
installed by the software.
a. Open the printer software. For more information, see Open the HP printer software (Windows).
b. Select the Update IP address utility.
If the test fails, review the test report for information on how to x the problem and run the test again.
4. Run the wireless test to make sure the wireless connection is working properly.
a. Make sure the printer is turned on and paper is loaded in the tray.
b.
On the printer control panel, press the ( Wireless ) button and the ( Information ) button
together to print the network conguration page and the wireless network test report.
66 Chapter 8 Solve a problem ENWW