User Guide

For information about solving printing problems, see Solve printer problems.
Printer failure
There was a problem with the printer. Usually, you can resolve such problems by completing the following
steps:
1.
Press the ( Power ) button to turn o the printer.
2. Unplug the power cord, and then plug in the power cord again.
3.
Press the ( Power ) button to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see HP support.
Door open
Before the printer can print documents, all doors and covers must be closed.
TIP: When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more
information, see HP support.
Ink cartridge failure
The cartridges listed in the message are damaged or have failed.
See Replace the ink cartridges.
Printer supply upgrade problem
The supply upgrade was not successful. The cartridges listed in the message can still be used in this printer.
Replace the Supply Upgrade cartridge. For more information, see Replace the ink cartridges.
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was
purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the
cartridge, click Continue.
Use SETUP cartridges
When you rst setup the printer, you must install the cartridges that shipped in the box with the printer.
These cartridges are labeled SETUP, and they calibrate your printer before the rst print job. Failure to install
the SETUP cartridges during the initial product setup causes an error. If you installed a set of regular
cartridges, remove them and install the SETUP cartridges to complete printer setup. After printer setup is
complete, the printer can use regular cartridges.
if you still receive error messages and the printer cannot complete ink system initialization, contact HP
support. For more information, see HP support.
Click here to go online for more information . At this time, this website might not be available in all languages.
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