User Guide

NOTE: OS X Lion and OS X Mountain Lion: Network Utility is located in the Utilities folder in the
Applications folder at the top level of the hard disk.
OS X Mavericks: Open Finder, hold down the Option key and choose System Information from the Apple
( ) menu. Choose Window > Network Utility.
For example, if the IP address is 123.123.123.123, type the following at the command prompt
(Windows):
C:\Ping 123.123.123.123
Or
In Network Utility (OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support . This website provides information and utilities that can help you correct many
common printer problems.
8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the following support services to
obtain assistance.
This section contains the following topics:
●
HP support
●
Understand printer reports
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Solve printer problems
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Solve printing problems
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Solve problems using HP ePrint
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Solve network problems
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Maintain the printer
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Clear paper jams
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Clear the print carriage
●
Reset the printer
HP support
●
Register printer
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Support process
●
Obtain electronic support
●
HP support by phone
ENWW HP support 53