Maintenance and Service Guide HP Compaq Pro 6305 Microtower Business PC HP Compaq Pro 6305 Small Form Factor Business PC
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
Table of contents 1 Product Features ............................................................................................................................................ 1 Standard Configuration Features ......................................................................................................... 1 Microtower (MT) Front Panel Components .......................................................................................... 2 Small Form Factor (SFF) Front Panel Components ............
Sequential part number listing ........................................................................................... 28 Small Form Factor (SFF) chassis spare parts .................................................................................... 31 Computer major components ............................................................................................ 31 Cables .............................................................................................................................
Front Bezel Security ........................................................................................................................... 52 Bezel Blanks ....................................................................................................................................... 54 Memory .............................................................................................................................................. 55 DIMMs .....................................................
Installing and Removing Drives ....................................................................................... 107 Removing a 5.25-inch Drive from a Drive Bay ................................................ 108 Installing a 5.25-inch Drive into a Drive Bay ................................................... 109 Removing a 3.5-inch Drive from a Drive Bay .................................................. 111 Installing a 3.5-inch Drive into a Drive Bay ...............................................
9 POST Error Messages ................................................................................................................................ 173 POST Numeric Codes and Text Messages ..................................................................................... 174 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 182 10 Password Security and Resetting CMOS ...........................................................................
1 Product Features Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).
NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 136 in this guide. Microtower (MT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Table 1-1 Front Panel Components 1 5.25-inch Optical Drives 5 3.
Small Form Factor (SFF) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-3 Front Panel Components Table 1-2 Front Panel Components 1 5.25-inch Optical Drive 5 Microphone/Headphone Connector 2 Dual-State Power Button 6 3.
Microtower (MT) Rear Panel Components Figure 1-4 Rear Panel Components Table 1-3 Rear Panel Components 1 Power Cord Connector 6 Line-Out Connector for powered audio devices (green) 2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple) 3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector 4 Serial Connector 9 DisplayPort Monitor Connector 5 RJ-45 Network Connector 10 USB 3.0 ports (blue) 11 USB 2.
Small Form Factor (SFF) Rear Panel Components Figure 1-5 Rear Panel Components Table 1-4 Rear Panel Components 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 8 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 10 Line-Out Connector for powered audio devices (green) 5 USB 2.0 ports (black) 11 Line-In Audio Connector (blue) 6 USB 3.
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Installing and Customizing the Software If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color, SMART.
Table 3-3 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). Legacy IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode.
Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
Table 3-4 Computer Setup—Security (continued) Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.
Table 3-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (some models) (enable/disable) Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (some models) (enable/disable) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is enabled.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Bus Options Device Options On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disabled. Allows you to set: ● Monitor Tracking (enable/disable). Allows ROM to save monitor asset information. Default is disabled.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) PCI VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. NOTE: In order to see this entry, you must enable Integrated Video (Advanced > Device Options) and Save Changes and Exit.
4 Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components 22 Chapter 4 Illustrated parts catalog
Item Description (1) Front bezel Spare part number For use in all countries and regions except China 689377-001 5.25-inch bezel blank (optical drive; not illustrated) 570838-001 3.
Cables 24 Item Description Spare part number (1) Front I/O assembly 646827-001 (2) SATA optical drive power cable 646834-001 (3) SATA hard drive power cable 646833-001 (4) Power switch/LED assembly 646828-001 (5) SATA cable, 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) 646830-001 (6) SATA cable, 17.
Item Description Spare part number * Adapter, DVI-D to VGA 657401-001 * DMS-59 to dual DVI cable 463024-001 * Adapter, DisplayPort to HDMI 617450-001 * DisplayPort cable 487562-001 * SATA power extension cable 633756-001 * not illustrated Misc parts Item Description Spare part number (1) Heat sink (includes replacement thermal material) 645326-001 (2) Fan with guard 585884-001 (3) Hood sensor 638816-001 (4) Speaker 645330-001 (5) Solenoid lock 641498-001 (6) Printer po
Item Description Spare part number (7) Clamp lock, includes universal cable (plate not included) 508987-001 * Rear chassis fan 643908-001 * Fan duct assembly 646824-001 * Serial port, PCI card 638815-001 * 2.
Drives Description Spare part number Hard drives 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm 636929-001 500 GB, 7200 rpm, 2.5-inch, self-encrypting (SED) 696442-001 320-GB, 7200-rpm, 2.5-inch 634824-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180 GB Solid State Drive (SSD), SATA 6.0 696622-001 160-GB Solid-state Drive (SSD), SATA 3.0 646809-001 128-GB Solid-state Drive (SSD), SATA 2.
Sequential part number listing 28 Spare part number Description 202997-001 Adapter, DVI-I to VGA 336445-001 Feet 397117-001 Hard drive conversion bracket 450712-001 Grommet, hard drive isolation, blue 463023-001 DMS-59 to dual VGA cable 463024-001 DMS-59 to dual VGA DVI 487562-001 DisplayPort cable 508987-001 Clamp lock, includes universal cable (plate not included) 537745-xx1 PS/2 basic keyboard 537746-xx1 USB basic keyboard 537749-001 Mouse, USB, optical, jack black 538048-001 H
Spare part number Description 636166-001 Card reader, 22-in-1 636917-001 USB powered speakers 643908-001 Chassis fan 636927-001 250-GB, 7200-rpm hard drive 636929-001 500-GB, 7200-rpm hard drive 636930-001 1-TB, 7200-rpm hard drive 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 638815-001 Serial port PCI card 638816-001 Hood sensor 638817-001 Printer port, PCI card 639959-001 SATA cable, 17.
30 Spare part number Description 674314-xx1 Keyboard, wireless 674317-001 Mouse, wireless 680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 687950-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (card reader; not illustrated) 583653-001 (2) (3) Power supply 240W, 90% efficient 613762-001 240W, standard 613763-001 System board (includes replacement thermal material) For use in Windows 7 models 703596-001 For use in NetClone models 710096-001 (4) Access panel 646815-001 * Memory
Item * Description Spare part number 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) AMD A10-5800B, 3.8 GHz, 4-MB L2 cache (100-W), HD 7660D 703598-001 AMD A8-5500B, 3.2 GHz, 4-MB L2 cache (65-W), HD 7560D 703601-001 AMD A6-5400B, 3.6 GHz, 4-MB L2 cache (65-W), HD 7540D 703600-001 AMD A4-5300B, 3.
Cables Item Description Spare part number (1) Front I/O and power switch assembly 636926-001 (2) SATA cable, 19.5 inch, 2 straight ends 638813-001 (3) SATA drive power cable 636923-001 * SATA cable, 25.
Misc parts 34 Item Description Spare part number (1) Chassis fan 645327-001 (2) Fan duct (not illustrated) 636921-001 (3) Heat sink (includes replacement thermal material) 645326-001 (4) Speaker 636925-001 (5) Solenoid lock 641471-001 (6) Printer port, PCI card 638817-001 (7) Hood sensor 638816-001 Chapter 4 Illustrated parts catalog
Item Description Spare part number (8) Clamp lock, includes universal cable (plate not included) 508987-001 * Rubber feet 583654-001 * Chassis stand 688952-001 * Serial port, PCI card (not illustrated) 638815-001 * 2.
Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm, 2.5-inch, SED 696442-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm, 2.5-inch 634824-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.0 696622-001 160-GB Solid-state Drive (SSD), SATA 3.0 646809-001 128-GB Solid-state Drive (SSD), SATA 2.0 665961-001 120-GB Solid-state Drive (SSD), SATA 2.
Sequential part number listing Spare part number Description 202997-001 Adapter, DVI-I to VGA 397117-001 Hard drive conversion bracket 450712-001 Grommet, hard drive isolation, blue 463023-001 DMS-59 to dual VGA cable 463024-001 DMS-59 to dual DVI cable 487562-001 DisplayPort cable 508987-001 Clamp lock, includes universal cable (plate not included) 537745-xx1 PS/2 basic keyboard 537746-xx1 USB basic keyboard 537749-001 Mouse, USB, optical, jack black 538048-001 HP WLAN 802.
38 Spare part number Description 636166-001 Card reader, 22-in-1 636917-001 USB powered speakers 636921-001 Fan duct 636923-001 SATA power cable 636925-001 Speaker 636926-001 Front I/O cable and power switch assembly 636927-001 250-GB, 7200-rpm hard drive 636929-001 500-GB, 7200-rpm hard drive 636930-001 1-TB, 7200-rpm hard drive 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 638813-001 SATA cable, 19.
Spare part number Description 682219-001 Blu-ray BD-Writer XL Drive 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 687950-001 Front bezel 689375-001 Memory module, 8-GB, PC3 12800, CL11 690418-001 16X SATA DVD±RW drive 696422-001 500-GB hard drive, 7200-rpm, 2.5-inch, SED 696622-001 180-GB Solid-state drive, SATA 2.
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD.
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes.
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
Cleaning the Mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 43.
Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.
● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves.
6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Computer Access Panel Description Spare part number Access panel 646825-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49) 2. Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis. 3. Use the handle located between the thumbscrews to lift the access panel off the unit (2). NOTE: You may want to lay the computer on its side to install internal parts.
Front Bezel Description Spare part number Front bezel 689377-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49) 2. Remove the access panel (Computer Access Panel on page 50) 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
8. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker. Figure 6-4 Installing the Front Bezel Security Screw 9. Replace the access panel. 10. Reconnect the power cord and turn on the computer. 11. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 50) 2. Remove the front bezel (Front Bezel on page 51) 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Expansion Cards Description Spare part number GeForce GT630 PCIe x16 graphics card, 2 GB 684591-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China) 702648-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for use only in China) 702646-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 6-7 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 6-9 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8.
System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model. Figure 6-12 System Board Connections Table 6-1 System Board Connections 62 No.
Table 6-1 System Board Connections (continued) No. System Board Connector System Board Label Color Component 18 PCI Express x16 downshifted to a x4 X4PCIEXP white Expansion Card 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI PCI1 white Expansion Card Drives Description Spare part number DVD±RW drive 660408-001 690418-001 DVD-ROM drive 581599-001 Blu-ray BD-Writer XL Drive 682219-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.
● The power cable for the SATA optical drives is a two-headed cable this is plugged into the system board with the first connector routed to the top 5.25-inch bay and the second connector routed to the bottom 5.25-inch bay. ● The power cable for the SATA hard drives is a two-headed cable this is plugged into the system board with the first connector routed to the bottom 3.5-inch bay and the second connector routed to the top 3.5-inch bay.
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive.
Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49) 2. Remove the access panel (Computer Access Panel on page 50) 3. Remove the front bezel (Front Bezel on page 51) 4. Disconnect the drive cables, as indicated in the following illustrations.
5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). Figure 6-17 Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49) 2. Remove the access panel (Computer Access Panel on page 50) 3. Remove the front bezel (Front Bezel on page 51) 4.
5. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Drives on page 63 for an illustration of the extra M3 metric guide screws location. NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws.
7. Connect the power and data cables to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back of the drive. NOTE: The power cable for the optical drives is a two-headed cable that is routed from the system board to the rear of the optical drive bays. Figure 6-20 Connecting the Optical Drive Cables b.
8. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a new SATA optical drive, connect the data cable for the first optical drive to the white SATA connector on the system board labeled SATA2. Connect the data cable for a second optical drive to the black SATA connector on the system board labeled ESATA.
Installing a Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49) 2. Remove the access panel (Computer Access Panel on page 50) 3. Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket. NOTE: The hard drive uses 6-32 isolation mounting guide screws.
◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive. Figure 6-25 Securing the Drive in the Adapter Bracket ◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket).
4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive. Figure 6-27 Sliding a Hard Drive into the Drive Bay 5. Connect the power cable and data cable to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the system board to the rear of the hard drive bays. 6.
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 6-28 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2).
4. Remove the four screws from the bottom of the hard drive carrier. Figure 6-30 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 6-32 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 6-34 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 6-35 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
Front Fan Assembly Description Spare part number Front fan assembly 585884-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Computer Access Panel on page 50). 3. Remove the cables from the clip on the top of the fan assembly. Figure 6-36 Removing the cables from atop the front fan assembly 4. 78 Unplug the fan cable from the system board connector labeled CHFAN.
5. Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 6-37 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure.
Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the computer access panel (Computer Access Panel on page 50). 3. Remove the front bezel (Front Bezel on page 51). 4. Remove the front fan (Front Fan Assembly on page 78). 5. Disconnect the three front I/O cables (yellow, green, and blue) from the system board connectors (FRONT USB, FRONT USB2, and FRONT AUD). 6.
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 646828-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Computer Access Panel on page 50). 3. Remove the front bezel (Front Bezel on page 51). 4. Remove the front fan (Front Fan Assembly on page 78). 5. Disconnect the cable from the system board connector labeled PB/LED. 6.
Heat sink Description Spare part number Heat sink 645326-001 CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
5. Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Processor Description Spare part number AMD A10-5800B, 3.8 GHz, 4-MB L2 cache (100-W), HD 7660D 703598-001 AMD A8-5500B, 3.2 GHz, 4-MB L2 cache (65-W), HD 7560D 703601-001 AMD A6-5400B, 3.6 GHz, 4-MB L2 cache (65-W), HD 7540D 703600-001 AMD A4-5300B, 3.4 GHz, 4-MB L2 cache (65-W), HD 7480D 703599-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Computer Access Panel on page 50). 3. Remove the heat sink (Heat sink on page 82).
Speaker Description Spare part number Speaker 645330-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Computer Access Panel on page 50). 3. Remove the front fan assembly (Front Fan Assembly on page 78). 4. Disconnect the speaker wire from the system board connector labeled SPKR. 5. From the inside of the chassis, remove the two silver Torx T15 screws (1) that secure the speaker to the chassis. 6.
Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Computer Access Panel on page 50). 3. Remove the four silver Phillips screws that secure the fan to the chassis. Figure 6-42 Rear fan screws 4. 86 Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
5. Lift the fan out of the chassis (2). Figure 6-43 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit.
Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Computer Access Panel on page 50). 3. Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD. 4. Remove the power cables from the clip on the base pan. 5.
7. Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 6-45 Removing the power supply To install the power supply, reverse the removal procedure.
System Board Description Spare part number System board for use in Windows 7 models (includes thermal material) 703596-001 System board for use in NetClone models (includes replacement thermal material) 710096-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Computer Access Panel on page 50). 3. Remove the front fan assembly (Front Fan Assembly on page 78). 4.
7. Slide the system board toward the front of the computer to disengage the I/O panel, lift the rear of the system board up at an angle, and then lift the system board out of the computer. Figure 6-47 System board screws When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access Panel Description Spare part number Access panel 646815-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. If the computer is on a stand, remove the computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 7-1 Removing the access panel To install the access panel, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel 687950-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Remove the access panel (Access Panel on page 93). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
9. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access Panel on page 93). 2. Remove the front bezel (Front Bezel on page 94).. 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Expansion Card Description Spare part number GeForce GT630 PCIe x16 graphics card, 2 GB 684591-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China) 702648-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for use only in China) 702646-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 6379
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-7 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. Figure 7-9 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8.
11. Replace the computer access panel. 12. If the computer was on a stand, replace the stand. 13. Reconnect the power cord and turn on the computer. 14. Lock any security devices that were disengaged when the access panel was removed. 15. Reconfigure the computer, if necessary. System Board Connections Refer to the following illustration and table to identify the system board connectors for your model. Figure 7-13 System Board Connections Table 7-1 System Board Connections No.
Table 7-1 System Board Connections (continued) No.
Drive Positions Figure 7-14 Drive Positions Table 7-2 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch drive bay for optional drives (media card reader shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 7-15 Extra Guide Screw Locations No. Guide Screw Device 1 Black M3 Metric Screws All Drives (except primary and secondary hard drives) 2 Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive.
4. If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 5. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 6.
4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 107 for an illustration of the extra M3 metric guide screws location. NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws.
9. Connect the power cable and data cable to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the hard drive, then to the rear of the optical drive. 10. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 11. Replace the front bezel (if removed) and access panel. 12. If the computer was on a stand, replace the stand. 13.
3. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 7-20 Removing a 3.
Installing a 3.5-inch Drive into a Drive Bay The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. A secondary hard drive uses 6-32 standard screws.
5. Connect the appropriate drive cables: a. If installing a second hard drive, connect the power cable (1) and data cable (2) to the rear of the drive and connect the other end of the data cable to the light blue connector on the system board labeled SATA1. Figure 7-23 Connecting the Secondary Hard Drive Power Cable and Data Cable b. If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA.
9. Reconnect the power cord and turn on the computer. 10. Lock any security devices that were disengaged when the access panel was removed. Removing and Replacing the Primary 3.5-inch Internal Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1.
6. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 7-26 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-28 Installing the Hard Drive 9. Connect the power cable and data cable to the back of the hard drive. NOTE: If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. 10.
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 7-29 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2).
4. Remove the four screws from the bottom of the hard drive carrier. Figure 7-31 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 7-33 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 7-35 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 7-36 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
Fan duct Description Spare part number Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Remove the access panel (Access Panel on page 93). 3. Remove the cables from the hook on the duct (1). 4. Lift the fan duct straight up out of the chassis (2). Figure 7-37 Removing the fan duct To install the fan duct, reverse the removal procedure.
Front Fan Assembly Description Spare part number Front fan 645327-001 The front fan assembly is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Remove the access panel (Access Panel on page 93). 3. Remove the front bezel (Front Bezel on page 94). 4. Remove the baffle (Fan duct on page 122). 5. Disconnect the fan cable from the red/brown system board connector labeled CHFAN.
7. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 7-39 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit.
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Remove the access panel (Access Panel on page 93). 3. Unplug the sensor cable from the system board connector labeled HSENSE (1). 4. Slide the hood sensor straight out of the notch in the chassis (2). NOTE: A flat blade screwdriver can be used to push the hood sensor out of the slot.
Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Remove the access panel (Access Panel on page 93). 3. Remove the front bezel (Front Bezel on page 94). 4. Remove the chassis fan (Front Fan Assembly on page 123). 5.
8. Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis (2), and then remove the assembly from the computer. Figure 7-42 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly.
Speaker Description Spare part number Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Remove the access panel (Access Panel on page 93). 3. Remove the front bezel (Front Bezel on page 94). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board labeled SPKR (1). 6.
Heat sink Description Spare part number Heat sink 645326-001 CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
6. Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease. Figure 7-45 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Processor Description Spare part number AMD A10-5800B, 3.8 GHz, 4-MB L2 cache (100-W), HD 7660D 703598-001 AMD A8-5500B, 3.2 GHz, 4-MB L2 cache (65-W), HD 7560D 703601-001 AMD A6-5400B, 3.6 GHz, 4-MB L2 cache (65-W), HD 7540D 703600-001 AMD A4-5300B, 3.4 GHz, 4-MB L2 cache (65-W), HD 7480D 703599-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Remove the access panel (Access Panel on page 93). 3. Remove the fan duct (Fan duct on page 122). 4.
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files.
7. Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 7-47 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
System Board Description Spare part number System board for use in Windows 7 models (includes thermal material) 703596-001 System board for use in NetClone models (includes replacement thermal material) 710096-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Remove the access panel (Access Panel on page 93). 3.
11. Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis (2). Figure 7-48 Removing the system board To install the system board, reverse the removal procedure. NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 92). 2. Orient the computer so that its right side is facing down and place the computer in the optional stand.
8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to Appendix A, POST Error Messages on page 173.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 138 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume.
Table 8-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start > All Programs > Accessories > Run (Windows 7) and type msconfig.
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply.
Solving Hard Drive Problems Table 8-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, right-click Start, click Explore, and rightclick on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem.
Table 8-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution System files missing or not properly installed. 1. Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. 2. Install system files for the appropriate operating system. Hard drive boot has been disabled in Computer Setup.
The removable hard drive has no power to the hard drive enclosure. Cause Solution The lock on the enclosure is not turned to the “ON” position. Insert the key and turn the lock clockwise 90 degrees. The green LED on the front of the enclosure should be on. Power cable from the computer power supply to the enclosure frame is not properly connected. Check the power supply to make sure it is properly connected to the rear of the enclosure frame. The removable hard drive is not recognized by the computer.
Solving Media Card Reader Problems Table 8-4 Solving Media Card Reader Problems A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position.
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize whatever media is inserted in the reader.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 8-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed.
Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions. High pitched noise coming from inside a flat panel monitor. Cause Solution Brightness and/or contrast settings are too high. Lower brightness and/or contrast settings.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 8-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Table 8-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device. Sound from headphones is not clear or muffled.
Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table 8-7 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 8-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows 7 Desktop, click Start, click the arrow on the lower right corner of the Start menu, then select Shut Down. 2.
Table 8-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module.
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 8-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled.
Table 8-11 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network.
Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers, using the Recovery Disc Set created from the hard drive's Recovery Partition. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider.
Table 8-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board. This socket must be populated with a memory module. Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly.
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table 8-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heat sink is installed properly.
Table 8-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device.
Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media has been inserted upside down. Re-insert the media with the label facing up.
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table 8-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table 8-16 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Table 8-17 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.) The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
9 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 9-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 186.) 3. Replace the system board. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 186.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution which fails into the “General” grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 6 Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor.
10 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 10-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
11 Restoring and recovering in Windows 7 To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory.
7. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next. 8. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 9.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set.
To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2. If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. or Click the Start button, and then click Shut Down. 3. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
A Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
b. Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) Type 4 a. To release the battery from its holder, insert a pointed tool in the slot to loosen the battery (1). When the battery pops up, slide it out from under the holder, and lift it out (2). b. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C Specifications MT Specifications Table C-1 Specifications Chassis Height 14.9 in 37.7 cm Width 7.0 in 17.7 cm Depth 17.0 in 43.1 cm Approximate Weight 20.5 lb 9.3 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr.
Table C-1 Specifications (continued) Rated Input Current 1 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
SFF Specifications Table C-2 Specifications Chassis (in the desktop position) Height 4.0 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
Index Symbols/Numerics 2.
expansion slot cover MT removal 59 SFF removal 102 external USB webcam, spare part number 26, 35 F fan MT spare part number 86 fan duct SFF removal and replacement 122 SFF spare part number 122 fan duct, SFF spare part number 34, 38 fan with guard, MT spare part number 25 fan, MT spare part number 29 fan, power supply 45 fan, SFF spare part number 34, 38 fan/baffle assembly MT removal and replacement 78 FireWire card, spare part number 29, 38 flash drive problems 168 flashing LEDs 182 front bezel MT blank r
M media card reader MT installation 67 MT removal 66 SFF installation 113 SFF removal 111 Media Card Reader problems 148 memory MT installation 55 MT socket population 56 MT specifications 55 SFF installation 98 SFF socket population 98 SFF specifications 98 memory module spare part number 55, 98 memory modules spare part number 23, 29, 30, 31, 38, 39 memory problems 163 monitor problems 150 mouse cleaning 45 mouse problems 157 mouse, spare part number 26, 35 MT access panel, spare part number 23, 29 disass
SFF removal and replacement 131 spare part number 23, 30, 32, 39 processor problems 165 product ID locations 6 R rear chassis fan MT removal and replacement 86 MT spare part number 86 rear panel components MT 4 SFF 5 removal and replacement MT fan/baffle assembly 78 MT front USB panel 80 MT heat sink 82 MT power supply 88 MT power switch/LED assembly 81 MT processor 84 MT rear chassis fan 86 MT speaker 85 MT system board 90 SFF fan duct 122 SFF front bezel 93, 94 SFF front fan 123 SFF front I/O, power switc
spare part number tamper-resistant wrench 45 Torx T-15 screwdriver 45 speaker MT removal and replacement 85 MT spare part number 85 SFF removal and replacement 128 SFF spare part number 128 speaker, MT spare part number 25, 29 speaker, SFF spare part number 34, 38 specifications computer 200, 202 MT memory 55 SFF memory 98 static electricity 40 system board MT removal and replacement 90 MT spare part number 90 SATA connectors 47 SFF removal and replacement 134 SFF spare part number 134 system board connecti
