Administrator's Guide

6 Updating system software and firmware......................................................63
Powering off the messaging system............................................................................................63
Determining the current messaging system software version..........................................................63
Updating the messaging system software...................................................................................63
Upgrading a component's firmware version...............................................................................64
7 Removing and replacing hardware components............................................69
Customer self repair................................................................................................................69
Best practices for replacing components....................................................................................69
During replacement of the failed component..........................................................................69
Accessing component replacement videos.............................................................................69
Identifying the spare part....................................................................................................69
Replaceable parts...................................................................................................................70
Hot, warm, and cold swap components.....................................................................................73
Preventing electrostatic discharge..............................................................................................73
Verifying component failure......................................................................................................73
Verifying proper operation.......................................................................................................74
Wait times for hard disks.........................................................................................................74
Removing and replacing the server interposer board...................................................................74
Removing and replacing the midplane board.............................................................................77
Removing and replacing a SAS cable .......................................................................................82
Removing and replacing the SAS I/O module............................................................................83
Removing and replacing the drive fan module............................................................................84
Removing and replacing the server fan module...........................................................................86
Removing and replacing the power UID button assembly.............................................................87
Removing and replacing the power supply.................................................................................90
Removing and replacing the HP StorageWorks Ethernet I/O module.............................................90
Removing and replacing the Mezzanine NIC.............................................................................92
Removing and replacing the PCIe module (with card)..................................................................95
Removing and replacing the Enclosure Manager Unit..................................................................97
Removing and replacing the server blade backplane...................................................................98
Removing and replacing the server airflow baffle......................................................................103
Removing and replacing the front bezel (standard)....................................................................106
Removing and replacing the front bezel (full)............................................................................108
Removing and replacing the front LED display board in the rack (standard)..................................111
Removing and replacing the front LED display board (full)..........................................................114
Removing and replacing a drive drawer..................................................................................118
Removing and replacing the drive drawer hard drive.................................................................124
Removing and replacing the drive drawer rails (side or bottom)..................................................126
Removing and replacing the enclosure rails..............................................................................132
Removing and replacing the rack rails.....................................................................................137
Removing and replacing server blade(s)..................................................................................137
Removing and replacing the server blade hard drive.................................................................138
Removing and replacing the controller and controller server blade components.............................139
Removing and replacing the P1210m cache module.............................................................141
Removing and replacing the capacitor pack........................................................................144
8 Messaging System recovery.....................................................................147
The E5000 System Recovery DVD...........................................................................................147
Restoring the factory image with a DVD or USB flash device.......................................................147
Using a USB flash drive for messaging system recovery..............................................................147
Managing disks after a system restoration................................................................................148
Restoration in non-production environments..........................................................................148
4 Contents