2” (30cm) 12” (30cm)
http://www.hp.com/go/contactHP http://welcome.hp.com/country/us/en/wwcontact_us.
Copyright and License © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
1 Getting information Type of information Where to find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. Quick Setup (this Guide) ● Connect to the Internet. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. ● Find electronic user guides HP Support website: http://www.hp.com/go/contactHP and specifications for your computer model. ● Order parts and find additional troubleshooting help.
2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution. • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
Connecting to the Internet Steps to connect to the Internet: 1. Connect the hardware as shown on the setup view. 2. Get Internet service. ● 3. Sign up with an Internet Service Provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. Using your Internet connection through your ISP, open a web browser and browse the Internet. NOTE: If you have issues connecting to the Internet, see Internet access on page 11.
3 Setting up additional features Using an HDMI monitor (select models only) If your computer has a graphics card with an HDMI (High Definition Multimedia Interface) connector, Hewlett-Packard recommends using a DVI or VGA connector for a monitor, and using HDMI to connect a TV. If you use HDMI to connect your monitor, you may need to adjust some settings to hear sound.
4 Maintaining your computer Cleaning procedures Keeping your computer system free of dust, dirt, and heat will prolong its life. ● Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can overheat or, in the case of the keyboard and mouse, not work smoothly and effectively. ● Check your system once a month for visible signs of dust and debris, and clean it about once every three months. ● Visit http://www.hp.
Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum mouse cleaner, to avoid removing key caps and springs. 1. Vacuum between the keys of the keyboard and along the grooves. 2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges. 3. Wipe the body of the mouse and the mouse cord by using cleaning wipes. If you have a roller-ball mouse, clean the ball and rollers inside: 1.
5 Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Restart the computer.
Power Symptom Possible solution Computer does Press and hold the Power button until the computer turns off. Check Power Settings. not turn off when the Power button is pressed. Computer shuts ● down ● automatically. The computer might be in an exceedingly hot environment. Let it cool down. Ensure that computer air vents are not blocked and that the internal fan is running — see : Cleaning procedures on page 5. (Your computer might not have an internal fan.
Keyboard and mouse (general) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer. Mouse (with cable) does not work or is not detected. Unplug and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer.
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard ● Ensure that you are using the wireless keyboard or wireless mouse within range of the or mouse does not receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12 work or is not inches) during initial setup or for re-synchronization. detected. ● Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it.
Speakers and sound Symptom Possible solution If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer. Refer to the Setup Poster to connect analog speakers. If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume.
Symptom Possible solution I cannot connect to Verify that you are using the proper cables for your Internet connection type. Your the Internet. computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN).
6 Support information Ways to get help Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need. Before contacting the HP Customer Care Center, it’s important to have the following information handy.
These services are covered during the warranty period. There are a few limitations and exclusions to the warranty (as well as some important details), which are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Before upgrading your hardware Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer. Refer to the setup poster included with your system for help with setting up.
The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you can help What we do Recycle your old computer. We design with the environment in mind. Disposing of electronic waste responsibly has been an HP priority for more than 20 years.
