Getting Started - Business Desktops - Enhanced for Accessibility

Getting Started
Solving Hardware Installation Problems (Continued)
Problem Cause Solution
A new device is not
A plug and play
Use Windows XP Device
recognized as part
board may not
Manager to deselect the
of the system.
automatically
automatic settings for the board
(continued)
configure when
and choose a basic
added if the default
configuration that does not
configuration
cause a resource conflict. You
conflicts with other
can also use Computer Setup to
devices.
reconfigure or disable devices
to resolve the resource conflict.
Computer will not Wrong memory
1. Review the documentation
start. modules were used
that came with the system
in the upgrade or
to determine if you are
memory modules
using the correct memory
were installed in the
modules and to verify the
wrong location.
proper installation.
2. Observe the beeps and
LED lights on the front of
the computer. See
“Interpreting Diagnostic
Lights and Audible Codes”
on page 23 to determine
possible causes.
3. If you still cannot resolve
the issue, contact Customer
Support.
Power LED flashes
Memory is installed 1. Reseat DIMMs. Power on
Red five times, once
incorrectly or is bad. the system.
every second,
followed by a two
second pause, and
2. Replace DIMMs one at a
time to isolate the faulty
module.
the computer beeps
five times. The beeps
continue for five
3. Replace third-party memory
with HP memory.
iterations, then stop.
4. Replace the system board.
The LED flashes
continue until the
problem is resolved.
Getting Started www.hp.com 21