Getting Started

14 www.hp.com Getting Started
Getting Started
Basic Troubleshooting
This section concentrates on problems that you might encounter
during the initial set up process. A comprehensive
Troubleshooting Guide is available on the Documentation CD
and under the reference library at
http://www.hp.com. Click
support & drivers, select See support and troubleshooting
information, enter the model number of the computer, and press
Enter.
Solving General Problems
You may be able to easily resolve the general problems described
in this section. If a problem persists and you are unable to resolve
it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
Solving General Problems
Problem Cause Solution
Computer appears
locked up and will
not turn off when the
power button is
pressed.
Software control of
the power switch is
not functional.
Press and hold the power button
for at least four seconds until the
computer turns off.
Computer will not
respond to USB
keyboard or mouse.
Computer is in
standby mode.
Press the power button to
resume from standby mode.
System has locked
up.
Restart computer.
Ä
CAUTION: When attempting to resume from standby mode, do not
hold down the power button for more than four seconds. Otherwise,
the computer will shut down and you will lose your unsaved data.