Getting Started

Getting Started
Getting Started www.hp.com 17
Computer powered
off automatically
and the Power LED
flashes Red two
times, once every
second, followed by
a two second pause,
and the computer
beeps two times. The
beeps continue for
five iterations, then
stop. The LED flashes
continue until the
problem is resolved.
✎
Beeps may not
occur on all
models for this
activity.
Processor thermal
protection activated:
A fan may be
blocked or not
turning.
OR
The heatsink is not
properly attached to
the processor.
1. Ensure that the computer
air vents are not blocked
and the processor cooling
fan is running. Leave a
4-inch (10.2-cm) clearance
at the back of unit and
above the monitor to permit
required airflow.
2. Open hood, press power
button, and see if the
processor fan spins. If the
processor fan is not
spinning, make sure the
fan's cable is plugged onto
the system board header.
Ensure the fan is
fully/properly seated or
installed.
3. If fan is plugged in and
seated properly, but is not
spinning, then replace the
processor fan.
4. Reseat processor heatsink
and verify that the fan
assembly is properly
attached.
5. Contact an authorized
reseller or service provider.
Solving General Problems (Continued)
Problem Cause Solution