Troubleshooting Guide

Troubleshooting Guide www.hp.com 2–37
Troubleshooting Without Diagnostics
Solving Memory Problems
If you encounter memory problems, some common causes and
solutions are listed in the following table.
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CAUTION: For those systems that support ECC memory, HP does not
support mixing ECC and non-ECC memory. Otherwise, the computer will
not boot the operating system.
Solving Memory Problems
Problem Cause Solution
System will not boot or
does not function properly
after installing additional
memory modules.
Memory module is not
the correct type or
speed grade for the
system or the new
memory module is
not seated properly.
Replace module with the correct
industry-standard device for the
computer.
On some models, ECC and non-ECC
memory modules cannot be mixed.
Out of memory error. Memory configuration
may not be set up
correctly.
Use the Device Manager to check
memory configuration.
You have run out of
memory to run the
application.
Check the application
documentation to determine the
memory requirements.
Memory count during POST
is wrong.
The memory modules
may not be installed
correctly.
Check that the memory modules
have been installed correctly and
that proper modules are used.
Integrated graphics may
use system memory.
No action required.
Insufficient memory error
during operation.
Too many Terminate
and Stay Resident
programs (TSRs) are
installed.
Delete any TSRs that you do
not need.
You have run out of
memory for the
application.
Check the memory requirements for
the application or add more
memory to the computer.