Troubleshooting Guide

Troubleshooting Guide www.hp.com 2–17
Troubleshooting Without Diagnostics
Drive not found (identified).
(continued)
Drive jumper settings
may be incorrect.
If the drive is a Master drive, set the
jumper on the back of the drive to
Master or Cable Select. If the drive
is a Slave drive, set the jumper to
Slave or Cable Select.
Drive’s controller is
disabled in Computer
Setup.
Run Computer Setup and enable all
the IDE and SATA controllers in
Storage > Storage Options.
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
Nonsystem disk/NTLDR
missing message.
The system is trying to
start from a diskette that
is not bootable.
Remove the diskette from the diskette
drive.
The system is trying to
start from the hard drive
but the hard drive may
have been damaged.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. Check the hard drive format
using fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed
System files missing or
not properly installed.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. Check the hard drive format
using Fdisk:
If NFTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
Solving Hard Drive Problems (Continued)
Problem Cause Solution