Troubleshooting Guide

2–18 www.hp.com Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving MultiBay Problems
Parallel ATA (PATA) hard
drive does not perform
optimally.
You are using the wrong
cable for the drive type.
Reinstall the Ultra ATA hard drive
using an 80-conductor cable.
Computer will not start. Hard drive is damaged. Observe if the front panel Power
LED is blinking RED and if any
beeps are heard. See Appendix A,
“POST Error Messages” to
determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited
Warranty for terms and conditions.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
Attempt the normal Windows “Shut
Down” procedure. If this fails, press
the power button for four or more
seconds to turn off the power. To
restart the computer, press the
power button again.
Solving Hard Drive Problems (Continued)
Problem Cause Solution
Solving MultiBay Problems
Problem Cause Solution
Drive not found. You attempted to hot
plug a removable
hard drive that has
DriveLock security
enabled. (This feature
supported on select
models only.)
Shut down Windows and turn off
the computer. Insert the drive into
the MultiBay, if it is not already
inserted. Turn on the computer.
MultiBay is hidden in
Computer Setup.
Enter Computer Setup and set
MultiBay to Device Available in
Security > Device Security.