Troubleshooting Guide

A–10 www.hp.com Troubleshooting Guide
POST Error Messages
1720-SMART Hard
Drive Detects
Imminent Failure
Hard drive is about
to fail. (Some hard drives
have a hard drive
firmware patch that will
fix an erroneous error
message.)
1. Determine if hard drive is giving
correct error message. Enter
Computer Setup and run the Drive
Protection System test under
Storage > DPS Self-test.
2. Apply hard drive firmware patch
if applicable. (Available at
www.hp.com/support.)
3. Back up contents and replace hard
drive.
1785-Multibay
incorrectly installed
(for Multibay option/
non-USDT systems)
1. Multibay option
ribbon cables not
seated or improperly
attached.
2. Multibay device not
properly seated.
3. Multibay diskette
present.
1. Ensure the Multibay option is
attached as device 0 on the IDE
cable.
2. Ensure no other device is attached to
the same IDE cable.
3. Ensure both ends of the IDE and
Multibay ribbon cables are properly
seated.
4. Ensure the Multibay device is fully
inserted.
5. Ensure a Multibay diskette is not
present (Multibay diskette drives are
not supported by the Multibay
option).
(for integrated Multibay/
USDT systems)
1. Multibay device not
properly seated.
2. Multibay riser not
properly seated.
1. Ensure the Multibay device is fully
inserted.
2. Ensure the Multibay riser is properly
seated.
Numeric Codes and Text Messages (Continued)
Code/Message Probable Cause Recommended Action