Troubleshooting Guide

Troubleshooting Guide www.hp.com 2–17
Troubleshooting Without Diagnostics
Drive not found (identified).
(continued)
Drive’s controller is
disabled in Computer
Setup.
Enter Computer Setup and enable
all the IDE and SATA controllers in
Integrated Peripherals >
South OnChip IDE Device and
Integrated Peripherals >
South OnChip PCI Device.
Drive responds slowly
immediately after
power-up.
Enter Computer Setup and disable
the Quick Power On Self Test in
Advanced BIOS Features.
Nonsystem disk/NTLDR
missing message.
The system is trying to
start from a diskette that
is not bootable.
Remove the diskette from the
diskette drive.
The system is trying to
start from the hard drive
but the hard drive may
have been damaged.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. Check the hard drive format
using fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
System files missing or
not properly installed.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. Check the hard drive format
using Fdisk:
If NFTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
Solving Hard Drive Problems (Continued)
Problem Cause Solution