User Manual

QuickSpecs
HPE StoreEver LTO Ultrium Tape Drives
Service
and Support, HPE Support, and Warranty Information
Page 15
Service.
HPE Foundation Care 24x7 connects you to Hewlett Packard Enterprise 24 hours a day, seven days a
week for assistance on resolving issues - hardware onsite response within four hours and software call
back within two hours after opening your case. Three years' coverage recommended with HPE Support
Service.
Important Notice for
Tape Drives Installed in
a 1U or 3U Rack Mount
Kit
NOTE:
These services do not apply to Tape Drives mounted in a 1U or 3U
Rack Mount Kit. The HPE Rack Mount Kit Support Service covers the all
possible configurations of Tape Drives. Hence the services for 1U & 3U Rack
Mount Kit covers all encumbering drives.
Please follow the following url for the correct Support Services and descriptions:
http://h18000.www1.hpe.com/products/QuickSpecs/10854_div/
10854_div.pdf
Important Notice for
Internal Tape Drives
Installed in an HPE
Server
NOTE: These services do not apply to Internal Tape Drives because they do
not have Supports associated with them if they are mounted in an HPE
Server. Hence the services for the HPE Server covers all encumberant
drives.
Please follow the following url for the correct Support Services and descriptions:
For ProLiant use:
http://h18000.www1.hpe.com/products/QuickSpecs/ProductBulletin.html
For BCS use:
http://h18000.www1.hpe.com/products/QuickSpecs/ProductBulletin.html
Recommended
Deployment
HPE Installation Service
For smooth startup and better business outcomes, HPE Hardware Installation - this service provides
initial hardware installation of your product into your technology environment (system configuration is
not included). In today's new era of business technology- customers can trust the services professionals
at Hewlett Packard Enterprise to work collaboratively with them, putting our strategic and technical
know-how to work across their entire infrastructure.
• Allows your IT resources to stay focused on their core tasks and priorities
• Reduces implementation time, impact and risk to your storage environment
http://h71028.www7.hpe.com/ERC/downloads/5981-9356EN.pdf
eSupport HPE eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The Hewlett Packard Enterprise support portal provides one-stop access to the information, tools and
services you need to manage the daily operations of your IT environment.
Features include:
• Access to self-solve tools (including search technical knowledge base)
• Efficient logging and tracking of support cases
• Collaboration with other business and IT professionals
• Download of patches and drivers
• Access to diagnostic tools