Getting Started

Getting Started
Getting Started www.hp.com 11
To assist you in resolving problems online, HP Instant Support
Professional Edition provides you with self-solve diagnostics. If
you need to contact HP support, use HP Instant Support
Profession Edition's online chat feature. Access HP Instant
Support Professional Edition at:
www.hp.com/go/ispe.
Access the Business Support Center (BSC) at
www.hp.com/go/bizsupport for the latest online support
information, software and drivers, proactive notification, and
worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be
prepared to do the following to ensure that your service call is
handled properly:
■ Be in front of your computer when you call.
■ Write down the computer serial number and product ID
number, and the monitor serial number before calling.
■ Spend time troubleshooting the problem with the service
technician.
■ Remove any hardware that was recently added to your
system.
■ Remove any software that was recently installed.
■ Run the Restore Plus! CD.
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CAUTION: Running the Restore CD will erase all data on the hard
drive.
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For sales information and warranty upgrades (HP Care Pack), call
an authorized service provider or dealer.