Troubleshooting Guide

Troubleshooting Guide www.hp.com 2–37
Troubleshooting Without Diagnostics
Diagnostics reports a
failure. (continued)
The network controller
is defective.
Contact an authorized service
provider.
Diagnostics passes, but
the computer does not
communicate with the
network.
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
Make sure the network drivers
are loaded and that the driver
parameters match the configuration
of the network controller.
Make sure the correct network client
and protocol is installed.
The network controller
is not configured for this
computer.
Select the Network icon in the
Control Panel and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller
interrupt is shared with an
expansion board.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Network controller stops
working without apparent
cause.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers, using
the Restore Plus! CD.
The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
The network controller is
defective.
Contact an authorized service
provider.
Solving Network Problems (Continued)
Problem Cause Solution