Quick Start Guide

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Use a dierent network cable to connect your computer to the network.
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Connect a dierent computer with a dierent cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
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If you recently added new hardware, remove the hardware.
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If you recently installed new software, uninstall the software.
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Boot the computer to Safe Mode to see if it will boot without all of the drivers loaded. To boot to Safe
Mode:
1. Restart the computer.
2. Press and hold the F8 key before the operating system starts to display the Advanced Boot Options
screen.
3. Use the arrow keys to highlight Last Known Good Conguration, and then press Enter to boot the
computer.
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If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to Using HP PC Hardware Diagnostics on page 4
for more information.
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If the computer will boot into the operating system, there are two possible tools that provide self-solve
diagnostics and online chat features (if Internet access is also available).
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If you have HP Support Assistant, you may access it by double-clicking the HP Support Assistant
icon.
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If you do not have HP Support Assistant installed, you may access HP Instant Support Professional
Edition at http://www.hp.com/go/ispe.
You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest
online support information, software and drivers, proactive notication, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at http://www.hp.com/support.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
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Be in front of your computer when you call.
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Before calling, write down the product ID number, computer and monitor serial numbers, and the failure
ID produced by running the diagnostics if applicable.
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Spend time troubleshooting the problem with the service technician.
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Remove any hardware that was recently added to your system.
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Remove any software that was recently installed.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
Backing up, restoring, and recovering in Windows 7
Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or
even back to the original factory state, all with simple steps.
6 Chapter 1 Getting Started in Windows 7