Quick Start Guide

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Check the power LED on the rear of the computer to see if it is ashing and listen for a series of beeps
emanating from the computer. The ashing lights and/or beeps are error codes that will help you
diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details.
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If the screen is blank, plug the monitor into a dierent video port on the computer if one is available. Or,
replace the monitor with a monitor that you know is functioning properly.
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If you are working on a network:
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Use a dierent network cable to connect your computer to the network.
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Connect a dierent computer with a dierent cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
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If you recently added new hardware, remove the hardware.
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If you recently installed new software, uninstall the software.
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Comprehensive online technical support is also available at http://www.hp.com/support.
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If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to Using HP PC Hardware Diagnostics on page 4
for more information.
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If the computer will boot into the operating system, there are two possible tools that provide self-solve
diagnostics and online chat features (if Internet access is also available).
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If you have HP Support Assistant, you may access it from the Start screen by clicking the HP
Support Assistant app, clicking My computer, and then clicking Diagnostics.
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If you do not have HP Support Assistant installed, you may access HP Instant Support Professional
Edition at http://www.hp.com/go/ispe.
You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest
online support information, software and drivers, proactive notication, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at http://www.hp.com/support.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
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Before calling:
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Remove any hardware that was recently added to your system.
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Remove any software that was recently installed.
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Write down the product ID number, computer and monitor serial numbers, and the failure ID
produced by running the diagnostics, if applicable.
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Be in front of your computer when you call.
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Spend time troubleshooting the problem with the service technician.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
Backing up, restoring, and recovering in Windows 10
This section provides information about the following processes. The information in the section is standard
procedure for most products.
If you encounter issues 19