HP Notebook User Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome .......................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ..................................................................................................................... 3 Top .....................
Switching key functions on the embedded numeric keypad ............. 20 Using an optional external numeric keypad ...................................................... 20 Using the TouchPad ........................................................................................................................... 20 Turning the TouchPad off and on ...................................................................................... 21 Navigating .............................................................
Resolving a low battery level when a charged battery is available ... 35 Resolving a low battery level when no power source is available .... 35 Resolving a low battery level when the computer cannot exit Hibernation ....................................................................................... 35 Conserving battery power .................................................................................................. 35 Storing a battery ...........................................................
Setting passwords in Computer Setup .............................................................................. 52 Managing a BIOS administrator password ........................................................ 53 Entering a BIOS administrator password .......................................................... 53 Using a Computer Setup DriveLock password .................................................................. 53 Managing a DriveLock password ....................................................
Software is functioning abnormally .................................................................................... 67 The computer is on but is not responding .......................................................................... 67 The computer is unusually warm ....................................................................................... 68 An external device is not working ......................................................................................
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1 Welcome After you set up and register the computer, take the following steps: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Networking on page 13. ● Get to know your computer—Learn about your computer features. See Getting to know your computer on page 3 and Keyboard and pointing devices on page 18 for additional information. ● Find installed software—Access a list of the software preinstalled on the computer.
Finding information The computer comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ● Setting up the computer ● Identifying computer components Linux Help ● Computer software To access the Linux Help, select Computer > Help.
2 Getting to know your computer Top TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen.
Lights Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Caps lock light On: Caps lock is on. (3) Microphone mute light On: Microphone is muted. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device, is on. ● Amber: All wireless devices are off. ● Amber: Computer sound is off.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Suspend. ● When the computer is in the Suspend state, press the button briefly to exit Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Component Description (1) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. (3) Embedded numeric keypad keys When the keypad is turned on, it can be used like an external numeric keypad.
Front Component Description (1) Wireless light The wireless connection is on. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Right Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents, 2 Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display Component Description (1) Send and receive wireless signals to communicate with wireless local area networks (WLAN). WLAN antennas (2)* NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service, purchased from an Internet service provider, and a wireless router (purchased separately). (2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
Bottom Component (1) Description Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Component Description (2) Service door release lock Releases the service door from the computer. A security screw is available to prevent the service door from being accidentally removed. (3) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Networking Your computer may support one or both of the following types of Internet access: ● Wireless—For mobile Internet access, you can use a wireless connection. See Connecting to an existing WLAN on page 14 or Setting up a new WLAN on page 15. ● Wired—You can access the Internet by connecting to a wired network. For information on connecting to a wired network, see Connecting to a wired network on page 16.
NOTE: See Getting to know your computer on page 3 for information on identifying the type and location of the wireless button on your computer. Using the operating system controls To enable or disable a wireless or wired network device: 1. Right-click the Network Connection icon in the notification area, at the far right of the taskbar. 2.
Setting up a new WLAN Required equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ● The wireless computer (3) The illustration below shows an example of a wireless network installation that is connected to the Internet. NOTE: Some cable modems include a built-in router. Check with your ISP to see if you need a separate router.
NOTE: HP recommends that you select WPA2, which is the most advanced of the three encryption protocols. The use of WEP encryption is not recommended, because it can be overcome with little effort. ● ● Wi-Fi Protected Access (WPA) and Wi-Fi Protected Access II (WPA2) use security standards to encrypt and decrypt data transmitted over the network. Both WPA and WPA2 dynamically generate a new key for every packet, and they also generate a different set of keys for each computer on the network.
2. Plug the other end of the cable into a network wall jack (2) or a router (not illustrated). WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem or telephone cable into the RJ-45 (network) jack.
4 Keyboard and pointing devices Using the keyboard Identifying the hot keys A hot key is a combination of the fn key and either the esc key or one of the function keys. To use a hot key: ▲ Briefly press the fn key, and then briefly press the second key of the hot key combination. Hot key combination Description fn+esc Displays system information. fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.
Using keypads The computer includes an embedded numeric keypad. The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. Using the embedded numeric keypad NOTE: (1) Your computer may look slightly different from the illustration in this section. Component Description fn key Turns the embedded numeric keypad on and off when pressed in combination with the num lk key.
Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions: ● To use the navigational function of a keypad key while the keypad is off, press and hold the fn key while pressing the keypad key. ● To use the standard function of a keypad key while the keypad is on: ◦ Press and hold the fn key to type in lowercase.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. To scroll up and down using the TouchPad vertical scroll zone, slide your finger up or down on the TouchPad. NOTE: If you are using the TouchPad to move the pointer, you must lift your finger off the TouchPad before moving it to the scroll zone.
Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse. Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view information about each gesture: 1. Select Computer > More Applications. 2. In the left pane, click System, and then click the TouchPad icon 3.
Tapping To make an on-screen selection, point to an item on the screen and then tap. ● Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. NOTE: Press and hold on the TouchPad to open a help screen that provides information about the selected item. Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion.
Pinching/Zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. Setting pointing device preferences To customize settings for button configuration, click speed, pointer options, and so on: 1. Select Computer > Control Center. 2.
5 Multimedia Your computer includes the following: ● Integrated speakers ● Integrated microphones ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the audio features Your computer enables you to use a variety of audio features: ● Play music. ● Record sound. ● Download music from the Internet. ● Create multimedia presentations. ● Transmit sound and images with instant messaging programs. ● Stream radio programs.
Checking your audio functions To check the system sound on your computer, follow these steps: 1. Select Computer > Control Center. 2. In the left pane, click Hardware, and then click Sound in the right pane. 3. Click the Sound Effects tab, and then select one of the sound options under Choose an alert sound to test each sound. To check the recording functions of the computer, follow these steps: 1. Select Computer > Control Center. 2.
▲ To connect a VGA display device, connect the device cable to the external monitor port. Press fn+f4 to switch the image between the display devices connected to the computer. NOTE: Pressing fn+f4 allows you to switch between settings. You can toggle between a laptop panel, an external display in combination with the laptop panel, or one of the external monitors. You also can attach external monitors to both the DisplayPort and the VGA ports, but only one external display can be active at a time.
DisplayPort The DisplayPort connects a compatible digital display device such as a high-performance monitor or projector. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. 1. To connect a digital display device, connect the device cable to the DisplayPort. NOTE: To remove the device cable, press down on the connector latch to disconnect it from the computer. 28 2. Connect the other end of the cable to the video device. 3.
6 Power management Shutting down the computer CAUTION: Unsaved information will be lost when the computer is shut down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
Initiating and exiting Suspend The system is set at the factory to initiate Suspend after a period of inactivity when running on battery power or on external power. Power settings and timeouts can be changed using Power Management in Control Center. With the computer on, you can initiate Suspend in any of the following ways: ● Briefly press the power button. ● Close the display. NOTE: This works only when the computer is running on battery power. ● Select Computer > Shutdown > Suspend.
You can customize power management settings. Viewing the current power management settings ▲ Right-click the Power icon in the notification area, at the far right of the taskbar, and then click Preferences. Changing the current power management settings 1. Right-click the Power icon in the notification area, at the far right of the taskbar, and then click Preferences. 2. Change the settings on the On AC Power tab, On Battery Power tab, and General tab, as needed.
2. Slide the battery release latch (2) to lock the battery into place. 3. Align the notches on the battery (1) with the tabs on the computer, and then press down to close the battery (2). The battery automatically locks into place. To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer before removing the battery. 1.
2. Slide the two battery release latches to the unlocked position (1). You will be able to see red beneath the latches. Using the cloth tab, tilt the battery up (2) and then lift it (3) out of the enclosure. Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter or an optional power adapter.
Maximizing battery life To maximize battery life: 1. Select Computer > Control Center. 2. In the left pane, click System, and then click Power Management in the right pane. 3. On the On Battery Power tab: 4. ● Select the Suspend or Hibernate option from the dialog box to the right of When laptop lid is closed. ● Select the Hibernate or Shutdown option from the dialog box to the right of When battery power is critically low. Click Close.
Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect the computer to external power using one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off the computer or initiate Hibernation. 2. Replace the discharged battery with a charged battery. 3. Turn on the computer.
Disposing of a used battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety, and Environmental Notices for battery disposal information. Replacing the battery Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
To test the AC adapter: 1. Shut down the computer. 2. Remove the battery from the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is functioning properly. ● If the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information on obtaining a replacement AC power adapter.
7 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. See the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Suspend and allow the screen to clear, or properly disconnect the external hard drive.
Removing or replacing the service door Removing the service door Remove the service door to access the battery, memory module slot, hard drive, regulatory label, and other components. To remove the service door: 1. With the computer turned over, slide the service door release latch to the unlock position (1). and (2) remove the screw (if the optional screw is being used), or, if the screw is not in used, simply slide the release latch to the right (3).
3. With the battery bay toward you, slide the service door release latch to the right (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the left to lock the service door (5). NOTE: If you want to use the optional screw, it is stored inside the service door.
6. Remove the service door (see Removing or replacing the service door on page 39) and the battery (see Inserting or removing the battery on page 31). 7. Loosen the 4 hard drive door screws (1). Pull the cloth hard drive tab (2) upwards, and then remove the drive.
Installing a hard drive To install a hard drive: 42 1. Place the hard drive into the hard drive bay, (1), ensuring that the cloth tab remains on top. 2. Replace the 4 screws (2) to secure the hard drive. 3. Replace the battery (see Inserting or removing the battery on page 31) and the service door (see Removing or replacing the service door on page 39). 4. Turn the computer right-side up, and then reconnect AC power and external devices to the computer. 5. Turn on the computer.
8 External cards and devices Using Memory Card Readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital cameras and PDAs as well as with other computers. To determine which memory card formats that are supported on your computer, see Getting to know your computer on page 3. Inserting a memory card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. 1.
3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card is not ejected, pull the card out of the slot. Using smart cards NOTE: cards. The term smart card is used throughout this chapter to see both smart cards and JavaTM A smart card is a credit card-sized accessory that carries a microchip containing memory and a microprocessor.
Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions. The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices.
Connecting a USB device CAUTION: To prevent damage to a USB connector, use minimal force to connect a USB device. NOTE: The USB port on your computer may look slightly different from the illustration in this section. ▲ To connect a USB device to the computer, connect the USB cable for the device to the USB port. NOTE: When you connect a USB storage device, you may see a message in the notification area to let you know that the device is recognized by the system.
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. Turn on the device. To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer.
9 Memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 50 7. Replace the battery (see Inserting or removing the battery on page 31) and service door (see Removing or replacing the service door on page 39). 8.
10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents, but they may not deter software attacks or prevent the computer from being mishandled or stolen. Security features provided with your computer can protect the computer, personal information, and data from a variety of risks. The way you use your computer will determine which security features you need to use. The operating system offers certain security features.
Use the following tips for creating and saving passwords: ● When creating passwords, follow requirements set by the program. ● Write down your passwords and store them in a secure place away from the computer. ● Do not store passwords in a file on the computer. The following tables list commonly used passwords and describe their functions. Setting passwords in the operating system Operating system passwords Function Root password Protects access to an operating system root-level account.
Managing a BIOS administrator password To set, change, or delete this password, follow these steps: 1. Open Computer Setup by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10. 2. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator password, and then press enter. 3.
Managing a DriveLock password To set, change, or delete a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Password, and then press follow the on-screen instructions. 4.
There are two types of firewalls to consider: ● Host-based firewalls—Software that protects only the computer it is installed on. ● Network-based firewalls—Network-based firewalls are Installed between the computers on the network and the connection to the Internet. Network-based firewalls can be dedicated devices or devices such as routers or switches with firewall capability.
11 Backup and Recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. For more information, see Performing a system recovery on page 57. 2.
5. Under Restore Point, click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive.
You can initiate this option by using the f11 key. To use the f11 key: Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. To reinstall SLED, follow the steps below. 58 1. Select System Recovery from the boot menu after pressing f11. 2. A prompt will appear, reading, “This utility will wipe out your hard drive contents and restore your PC to factory state. Are you sure you want to continue?” Select Yes. 3.
12 Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows: 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
13 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3.
● The computer will boot from a NIC device only if the device has been enabled in the Built-In Device Options menu of Computer Setup and if booting from the device has been enabled in the Boot Options menu of Computer Setup. Booting from a NIC does not affect logical drive designations because no drive letter is associated with the NIC. ● Drives in an optional docking device are treated like external USB devices in the boot order.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, and then press enter. Your changes go into effect immediately.
A Troubleshooting and support Troubleshooting The following sections describe several common issues and solutions. The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up: ● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.
CAUTION: Emergency shutdown procedures result in the loss of unsaved information. ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, allow the computer to cool to room temperature.
Contacting support If the information provided in this guide does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● E-mail support. ● Find support telephone numbers. ● Locate an HP service center.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Service label—Provides important information, including the following: Component (1) Product name (2) Service label (3) Part number/product number (4) Warranty period (5) Model description Have this information available when you contact support.
B Cleaning your computer Cleaning products Use the following products to safely clean and disinfect your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. These wipes come in a variety of brand names.
Cleaning the TouchPad and keyboard CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys. This can permanently damage internal components. ● To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe.
C Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
D Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A action keys volume 25 airport security devices 38 audio features 25 audio functions, checking 26 audio-in (microphone) jack, identifying 8 audio-out (headphone) jack, identifying 8 B backup 56 battery charging 33 conserving power 35 disposing 36 inserting 31 life 34 low battery levels 34 power 31 removing 31 storing 35 temperature 35 battery bay 70 battery light 7 battery release latch 31 BIOS determining version 60 downloading an update 61 updating 60 BIOS administrator password creating 53 enterin
increasing speaker sound 18 keyboard backlight 18 microphone on/off 18 Sleep 18 switching screen image 18 using 18 hubs 45 I icons network 13 wired network 13 wireless 13 input power 73 integrated webcam light, identifying 10 internal display switch 10 internal microphones, identifying 10 Internet connection setup 15 issues, resolving 67 J jacks audio-in (microphone) 8 audio-out (headphone) 8 network 8 RJ-45 (network) 8 K keyboard hot keys, identifying 18 keypad 19 keypad, external num lock 20 using 20 keys
security cable slot, identifying 9 security, wireless 15 service door 11 service door release latch 12 service door, removing or replacing 39 service label, computer 70 setup of WLAN 15 shutdown 29 SLED remove everything and reinstall option 57 slots security cable 9 speakers, identifying 5 storing battery 35 Suspend exiting 30 initiating 30 T temperature 35 TouchPad buttons 3 setting preferences 24 TouchPad gestures pinching 24 scrolling 23 zooming 24 TouchPad zone identifying 3 traveling with the computer
