HP EliteBook 8570w Mobile Workstation Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Centrino are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External Component Identification .................................................................................... 7 Top ........................................................................................................................................ 7 TouchPad .......................................................................................
Equipment guidelines ................................................................. 44 Component replacement procedures ........................................................................................ 45 Service tag ............................................................................................................. 45 Battery ................................................................................................................... 46 Display panel (non-DreamColor) ..............
Using Computer Setup .......................................................................................................... 128 Navigating and selecting in Computer Setup ............................................................ 128 Restoring factory settings in Computer Setup ............................................................. 129 Computer Setup menus ......................................................................................................... 130 File menu ....................
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1 Product description Category Description Product Name HP EliteBook 8570w Mobile Workstation Processors Intel® Core™ processors i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 Cache, 8 threads, 45W i7-3720QM, 2.60GHz (Turbo up to 3.60 GHz), quad-core processor, 1600 MHz, 6 MB L3 Cache, 8 threads, 45W i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), quad-core processor 1600 MHz, 6MB L3 Cache, 8 threads, 45W i7-3520M, 2.90GHz (Turbo up to 3.
Category Description Display assembly(DreamColor): ● Supports privacy filter ● Includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables ● Not available with HP Mobile Broadband 39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color (1920 x 1080 resolution, 210nits, 109%CG) 39.6 cm (15.
Category Description Supports the following 6.35 cm (2.5 in) SATA III solid-state drives: Upgrade bay ● 256 GB Self Encrypting Drive ● 180 GB ● 160 GB ● 128 GB Fixed Customer-accessible Serial ATA Supports 500 GB, 7200 rpm drive and 256 GB SSD Self Encrypting Drive Supports the following 12.
Category Description Integrated WWAN options by way of wireless module: ● HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS (After Market Option available) ● HP hs2350 HSPA+ Mobile Broadband Module supporting GPS (After Market Option not available) ● HP lt2522 EV-DO/LTE Mobile Broadband Module (available only for the 39.6 cm (15.6 in) FHD AG LED WVA display panel. U.S.
Category Description HP Advanced Docking Station Keyboard/pointing devices Full-size keyboard with separate numeric keypad and TouchPad scroll zone Backlit full-size keyboard with separate numeric keypad and TouchPad scroll zone (select models only) Dual point (pointing stick and TouchPad) with 3 pointing stick buttons, 3 TouchPad buttons, and scroll zone Spill-resistant design, DuraKey coating Chemically strengthened glass cover on TouchPad Taps and gestures enabled by default: 2-finger scrolling, 2-fin
Category Description Windows 7 Professional 32 with Microsoft® Office 2010 Starter Windows 7 Professional 64 with Microsoft Office 2010 Starter Web download: SRDVD Red Hat Enterprise Linux (RHEL) SRDVD SuSE Linux Enterprise (SLED) Restore Media: Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Home Premium 64 DRDVD Windows 7 Windows XP Professional 64 (available to service only) Web-only support: Windows XP Professional 32 Windows XP Professional 64 Windows 7 Enterprise 32 Windows 7 Enterpris
2 External Component Identification Top TouchPad Component Description (1) Left pointing stick button Functions like the left button on an external mouse. (2) Center pointing stick button Functions like the center button on an external mouse. (3) Pointing stick Moves the pointer and selects or activates items on the screen. (4) Right pointing stick button Functions like the right button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Num lk light On: Num lk is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component 10 Description (4) Web browser button When Windows is running, press the button to open the default Web browser. (5) Calculator button Activates the calculator function. (6) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. (7) TouchPad on/off button Turns the TouchPad on and off when it is double-tapped.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. . NOTE: fn12 is for models with backlit keyboards. (3) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. (4) Windows logo key Displays the Windows Start menu.
Front Component Description (1) Wireless light Turns the wireless feature on or off but does not establish a wireless connection. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Component (6) (7) Description Media Card Reader Speakers (2) Supports the following digital card formats: ● MultiMediaCard ● MultiMediaCardplus (MMC+) ● Secure Digital (SD) Card ● Secure Digital HC (SDHC) Card ● Secure Digital XC (SDXC) Card Produce SRS Premium Sound (select models only). NOTE: To use the SRS Premium Sound software, select Start > All Programs > SRS Premium Sound.
Right Component (1) Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) RJ-45 (network) jack Connects a network cable. (3) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Rear Component 16 Description (1) RJ-11 (modem) jack Connects a modem cable. (2) Power connector Connects an AC adapter.
Display Component (1) Internal display switch Description Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (4) Internal microphones (2) Record sound.
Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (3) Battery release latch Releases the battery. (4) Accessory battery connector Connects an optional accessory battery. (5) Docking connector Connects an optional docking device. (6) Service door release latch Releases the service door from the computer.
Component Description (8) Bluetooth compartment Contains a Bluetooth device (select models only). (9) Service door Provides access to the hard drive, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 20 Item Description Function (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components Computer major components 21
Item Description (1) 39.6-cm (15.
Item Description Spare part number For international use 652682-B31 Backlit keyboard, for international use 652683-B31 For use in Norway 652682-091 Backlit keyboard, for use in Norway 652683-091 For use in Portugal 652682-131 Backlit keyboard, for use in Portugal 652683-131 For use in Russia 652682-251 Backlit keyboard, for use in Russia 652683-251 For use in Saudi Arabia 652682-171 Backlit keyboard, for use in Saudi Arabia 652683-171 For use in Slovenia 652682-BA1 Backlit keyboard,
Item Description (5) RJ-45 (network) jack (included in the cable kit, spare part number 690623-001. For information about cable kit contents, see Cable kit on page 29. (6) TouchPad button board (included with top cover, spare part number 690645-001) (7) Audio/USB 3.
Item Description Spare part number For use with dual-core processors in all countries except China and Russia 690642-001 For use with quad-core processors in all countries except China and Russia 690643-001 For use with dual-core processors in China and Russia only 696440-001 For use with quad-core processors in China and Russia only 696441-001 (16) VGA port 690640-001 (17) RTC battery 652650-001 (18) Speakers 652669-001 (19) Logo nameplate 652666-001 (20) Battery 8-cell Li-ion 83-Wh
Item Description Spare part number 500 GB, 7200 rpm , Self Encrypting hard drive (SED) 683801-001 320 GB, 7200 rpm, 7-mm 634862-001 Solid-state drive (28) (29) 26 256 GB SATA III solid-state drive (SSD) SED 694683-001 128 GB SATA III SSD 653434-001 180 GB SATA II SSD 694684-001 160 GB SATA II SSD 694685-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 644694-001 Upgrade bay device DVD-ROM Drive 694687-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 694688-001 Blu-
Display components Item Description (1) Display bezel Spare part number For use on computer models with a webcam 690621-001 For use on computer models without a webcam 690622-001 (2) Display hinges (includes left and right hinges) 652646-001 (3) 39.6-cm (15.
Plastics Kit Item 28 Description Spare part number Plastics Kit: 652664-001 (1) Battery cover (2) SD Card blank (3) Optical drive weight saver (4) Display latch button (5) RJ-11 jack cover (6) ExpressCard blank (7) Inverter cover (2 are included—one for models with DreamColor and one for models without DreamColor) Chapter 3 Illustrated parts catalog
Cable kit Item Description Spare part number Cable kit: 690623-001 (1) WWAN antenna (2) WLAN antenna (3) Bluetooth module cable (4) RJ11 connector cable (5) RJ45 connector cable (6) Power connector cable (7) TouchPad cable Cable kit 29
Mass storage devices Item Description (1) Optical drive Spare part number DVD±RW and CD-RW SuperMulti DL Combo Drive 653020-001 Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive 653022-001 DVD-ROM Drive 653019-001 Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive 653021-001 Hard drive bracket (included in the Hard Drive Hardware Kit, spare part number 644694-001) (2) Hard drive 750 GB, 7200 rpm 633252-001 500 GB, 7200 rpm 634925-001 500 GB, 7200 rpm , Self Encrypting hard drive (SED) 683801-0
Item Description Spare part number 160 GB SATA II SSD 694685-001 Upgrade bay bezel (not illustrated, included in plastics kit, spare part number 684794-001) Mass storage devices 31
Miscellaneous parts Description Spare part number AC adapters 200-W AC adapter 693708-001 150-W AC adapter 693707-001 120-W AC adapter 645156-001 Power cords: 32 For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-202 For use in Bulgaria 490371-021 For use in Denmark 490371-081 For use in India 490371-D61 For use in Israel 490371-BB1 For use in Japan 490371-291 For use in the People's Republic of China 490371-AA1 For use in South Africa 49037
Description Spare part number Power cord for use in the People's Republic of China (3-prong) 491683-AA1 Power cord for use in Taiwan (3-prong) 491683-AB1 Power cord for use in India (3-prong) 491683-D61 Power cord for use in Saudi Arabia (3-prong) 491683-171 Power cord for use in South Korea (3-prong) 491683-AD1 Power cord for use in South Africa (3-prong) 491683-AR1 Power cord for use in Israel (3-prong) 491683-BB1 Power cord for use in Argentina (3-prong) 491683-D01 Power cord for use in
Sequential part number listing 34 Spare part number Description 390632-001 Mouse 434594-001 Optical travel mouse 490371-001 Power cord for use in North America (3-pin) 490371-011 Power cord for use in Australia (3-pin) 490371-021 Power cord for use in Europe, the Middle East, and Africa (3-pin) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin) 490371-081 Power cord for use in Denmark (3-pin) 490371-111 Power cord for use in Switzerland (3-pin) 490371-201 Power co
Spare part number Description 491683-AB1 Power cord for use in Taiwan (3-prong) 491683-AD1 Power cord for use in South Korea (3-prong) 491683-AR1 Power cord for use in South Africa (3-prong) 491683-BB1 Power cord for use in Israel (3-prong) 491683-D01 Power cord for use in Argentina (3-prong) 491683-D61 Power cord for use in India (3-prong) 491683-D91 Power cord for use in Asia Pacific (3-prong) 572511-001 Intel Centrino Ultimate-N 6300 802.
36 Spare part number Description 652669-001 Speakers 652672-001 Smart card reader (includes door and cable) 652684-001 Pointing stick cover 652685-001 PCH thermal material 652687-001 Smart card bracket 652972-001 2 GB PC3-12800, 1600 MHz, DDR3 655547-001 Drive upgrade bay 655792-001 HP Integrated Module with Bluetooth 2.1 Wireless Technology 668969–001 HP hs2350 HSPA+ Mobile Broadband Module 669832–001 Broadcom 43228 802.
Spare part number Description 690628-001 Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards 690629-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K1000M graphics cards 690630-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards 690631-001 Integrated fingerprint reader 690632-001 Raw Panel Support Kit 690633-001 Battery Latch Kit 690634-001 Power button board 690635-001 Function button board 6
38 Spare part number Description 690647-AD1 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Korea 690647-B31 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use internationally 690647-B71 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Sweden and Finland 690647-BG1 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Switzerland 690647
Spare part number Description 690648-B71 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Sweden and Finland 690648-BA1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Slovenia 690648-BB1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in 690648-BG1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Switzerland 690648-D61 Full-size keyboard with separate numeric
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx 8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. IMPORTANT: There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
Battery Description Spare part number 8-cell, 83-Wh Li-ion battery 632427-001 8-cell, 75-Wh Li-ion battery 632425-001 9-cell, 73-Wh Li-ion extended life battery 634089-001 9-cell, 100-Wh Li-ion ultra-capacity extended life battery 634087-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Display panel (non-DreamColor) Description Spare part number HD+ WVA display panel 690644-001 FHD WVA display panel 694681-001 NOTE: The display panel can be removed separately from the display assembly only on non-Dream Color Models. . Before removing the display panel, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
48 c. Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure. d. Flex the top (1) of the bezel from the inside edge until it disengages from the display back cover. e. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover. f. Flex the bottom (3) of the bezel from the inside edge until it disengages from the display back cover. g. Remove the display bezel from the display back cover (4).
2. Remove the six Torx 8 screws (1) that secure the display panel to the display enclosure (2). 3. Disengage the display panel from the base enclosure by closing the display enclosure to 45 degrees while holding the sides of the display panel.
4. Remove the two pieces of tape (1) and (2) that secure cables to the back of the display panel. Carefully disconnect the cable from the connector. 5. Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). 6. Remove the display panel (2). Reverse this procedure to install the display panel.
SIM NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service door Description Spare part number Service door 652648-001 Before removing the service door, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Memory Modules (under service door) NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 has four memory slots. In this case, the primary memory is located under the keyboard and expansion memory is located under the service door. A computer having a system board with spare part number 690642-001 or 696440-001 has two memory module slots. In this case, the primary memory is located under the service door.
3. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
RTC battery Description Spare part number RTC battery 652650-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Broadcom 43228 802.11 a/b/g/n 2x2 Wi-Fi Adapter 669832-001 Intel Centrino Ultimate-N 6300 802.11 a/b/g/n 3x3 WiFi Adapter 572511-001 Intel Centrino Advanced N 6205, a/b/g/n 2x2 WiFi Adapter 631954-001 Before removing the WLAN module, follow these steps: 1. Shut down the computer.
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable marked with [1] is connected to the WLAN module “Main” terminal. The WLAN antenna cable marked with [2] is connected to the WLAN module “Aux” terminal. If the computer is equipped with an 802.11 a/b/g/n WLAN module, the WLAN antenna cable marked with [3] is connected to the middle terminal on the WLAN module. 3. Remove the two Phillips screws (2) that secure the WLAN module to the computer.
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer.
4. Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion. Reverse this procedure to install the WWAN module.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the cable kit, spare part number 690624-001. For information about cable kit contents, see Cable kit on page 29. Description Spare part number Bluetooth module 655792-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer.
6. Remove the Bluetooth module. Reverse this procedure to install the Bluetooth module.
Hard drive Description Spare part number 750 GB, 7200 rpm hard drive 633252-001 500 GB, 7200 rpm hard drive 634925-001 500 GB, 7200 rpm , Self Encrypting hard drive (SED) 683801-001 320 GB, 7200 rpm hard drive, 7-mm 634862-001 256 GB SATA III solid-state drive (SSD) SED 694683-001 128 GB SATA III SSD 653434-001 180 GB SATA II SSD 694684-001 160 GB SATA II SSD 694685-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 644694-001 Before disassembling the computer, follow t
64 3. Loosen the two Phillips captive screws (2) that secure the smart card reader door to the computer. 4. Open the smart card reader door until it rests on its hinges (1). 5. Remove three Phillips spring-loaded screws (2) that secure the hard drive to the computer. 6. Grasp the tab on the hard drive, pull the hard drive to the left (3), and remove the hard drive (4) from the hard drive bay. 7.
8. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
Smart card reader Description Spare part number Smart card reader (includes door and cable) 652672-001 Before removing the smart card reader, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Reopen the door, tilt the door towards you (1), and then lift the smart card reader door straight up from the computer (2). 4. If it is necessary to replace the smart card reader, remove the two Phillips screws (1) that secure the smart card reader to the smart card reader door. 5. Slide the smart card reader out of the smart card reader door (2) while allowing the cable to slide out of the door guide (3). Reverse this procedure to reassemble and install the smart card reader.
Upgrade bay device Optical drive NOTE: Computer models may be equipped with an optical drive or an upgrade bay hard drive. All optical drive spare part kits include an optical drive bezel. To remove the optical drive, see below. To remove the upgrade bay hard drive, see following section.
4. Remove the optical drive (3) from the computer. 5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. 6. Remove the three Phillips screws (1) that secure the optical drive bracket to the optical drive. 7. Remove the optical drive bracket (2). Reverse this procedure to install an optical drive.
4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). Remove the upgrade bay hard drive: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 70 1. Position the computer upside down with the front side toward you. 2. Remove the four Phillips screws securing the hard drive. 3. Remove the Phillips locking screw (1) that secures the upgrade bay bezel to the computer. 4.
8. Lift the hard drive connector end up (2). Lift the hard drive out at an angle (3). Reverse this procedure to install a hard drive in the upgrade bay.
Keyboard NOTE: For spare part numbers, see Computer major components on page 21. Before removing the keyboard, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Insert a small, blunt tool into the release hole, and press on the keyboard until it disengages from the base enclosure. NOTE: The center of the keyboard is the release point. If the keyboard does not easily disengage, press on the keyboard through the opening in the upgrade bay area. 5. Turn the opened computer right-side up, with the front toward you. 6. Lift the rear edge of the keyboard and then rotate the keyboard (3) forward until it rests upside down on top of the TouchPad.
9. If so equipped, release the ZIF connector for the keyboard backlight cable (5) and then disconnect the cable from the system board (6). 10. Remove the keyboard. Reverse this procedure to install the keyboard. Memory Modules (under keyboard) NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 has four memory slots. In this case, the primary memory is located under the keyboard and expansion memory is located under the service door.
IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Top cover The top covers include TouchPad button and bracket. Description Spare part number For use on computer models with a fingerprint reader 652652-001 Before removing the top cover, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the following screws that secure the top cover to the base enclosure: ● Three Phillips screws from the Upgrade bay (1). ● Three Torx 8 screws in the hard drive bay and four Torx 8 screws in the battery bay (2). ● Five Torx 8 screws from the front edge and middle of the computer (3).
4. Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle. Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board 690634-001 Before removing the power button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the two Torx 8 screws (4) that secure the power button board to the top cover and then remove the power button board (5). Reverse this procedure to install the power button board.
Function button board Description Spare part number Function button board (includes cable) 690635-001 Before removing the function button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Disconnect the function button board cable (4) from the function button board. Reverse this procedure to install the function button board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 690631-001 Before removing the fingerprint reader board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Lift the fingerprint reader board (3) from the top cover. Reverse this procedure to install the fingerprint reader board.
TouchPad button board Description Spare part number TouchPad button board (included with top cover, spare part number 652652-001) Before removing the TouchPad button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Lift the TouchPad button board (4) from the top cover. Reverse this procedure to install the TouchPad button board.
VGA port board Description Spare part number VGA port board 690641-001 Before removing the VGA port board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift and remove the VGA port board from the base enclosure. Reverse this procedure to install the VGA port board.
Fan and heat sink assembly Description Spare part number Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards 690628-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards 690630-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K1000M graphics cards 690629-001 Before removing the fan and heat sink assembly, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during
4. Lift the fan and heat sink assembly from the base enclosure (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1), (3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits. Reverse this procedure to install the fan and heat sink assembly. NOTE: To properly ventilate the computer, allow at least a 7.
Description Spare part number NVIDIA Quadro K2000M (NVIDIA N14P-Q3 2GB DDR3) 690637-001 NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3) 690638-001 AMD FirePro M4000 (Chelsea XT GL 1GB GDDR5) 690639-001 Before removing the graphics card, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
3. Remove the graphics card (2) by sliding it away from the slot at an angle. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1), (3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits. Reverse this procedure to install the graphics card.
Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core processors i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 Cache, 8 threads, 45W 681284-002 i7-3720QM, 2.60GHz (Turbo up to 3.60 GHz), quad-core processor, 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 681283-002 i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), quad-core processor 1600 MHz, 6MB L3 Cache, 8 threads, 45W 680646-002 i7-3520M, 2.
Remove the processor: 1. Position the computer right-side up, with the front toward you. 2. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 3. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on the processor slot when you install the processor. Reverse this procedure to install the processor.
Audio/USB 3.0 board Description Spare part number Audio/USB 3.0 board (select models only) 690636-001 Before removing the audio/USB 3.0 board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the audio/USB 3.0 board.
Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the cable kit, spare part number 690623-001. For information about cable kit contents, see Cable kit on page 29. Description Spare part number 56k v.92 MDC data/fax modem module 628824-001 Before removing the modem module, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
4. Disconnect the modem module (3) from the system board by lifting it straight up. Reverse this procedure to install the modem module.
Speakers Description Spare part number Speaker kit 652669-001 Before removing the speakers, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
d. 3. 100 Slide the display latch lock to the left and remove by pulling straight up from the base enclosure (4). Remove the display latch spring buttons: a. In the lower right corner of the base enclosure, remove the two Torx 8 screws (1) that secure the display latch spring button to the base enclosure. b. Lift the right display latch spring button (2) straight up from the base enclosure. 4. Remove the tape (1) from the top of the speakers. 5.
6. Remove the four Torx 8 screws (3) that secure the speakers to the base enclosure. 7. Remove the speakers (4) from the base enclosure. Reverse this procedure to install the speakers.
ExpressCard/USB 2.0 assembly Description Spare part number ExpressCard/USB 2.0 assembly 652680-001 Before removing the ExpressCard/USB 2.0 assembly, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer.
4. Lift the assembly up (3) and remove the assembly from the base enclosure at a 45 degree angle (4). Reverse this procedure to install the ExpressCard/USB 2.0 assembly.
Northbridge chip heat sink Description Spare part number Northbridge chip heat sink NOTE: The Northbridge chip heat sink is included with the base enclosure assembly, spare part number 698946-001. Before removing the Northbridge chip heat sink, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
3. Remove the Northbridge chip heat sink from the system board (2). Reverse this procedure to install the Northbridge chip heat sink.
System board NOTE: All system board spare part kits include replacement thermal material and VGA support bracket. NOTE: Models that support quad-core processors have four memory slots. Models that support dualcore processors have two memory slots.
● WWAN module (see WWAN module on page 59) ● Modem module (see Modem module on page 97) ● Processor (see Processor on page 93) ● Graphics card (see Graphics card on page 90) ● Northbridge chip heat sink (see Northbridge chip heat sink on page 104) Remove the system board: 1. Position the computer right-side up, with the front toward you. 2. Remove the tape (1) that secures the cabling to the system board. 3.
108 4. Disconnect the power jack (1), the network cable (2), the display cable (3), and the webcam cable (4). 5. Remove the Phillips screw (1) that secures the smart card reader to the system board. 6. Remove the three Torx 8 screws (2) that secure the system board to the base enclosure. 7. Remove the two Torx 8 screws (3) that secure the system board to the optical drive connector. 8. Remove the system board (4) from the base enclosure.
Reverse this procedure to install the system board. RJ-45 connector cable NOTE: The RJ-45 connector cable is included in the cable kit, spare part number 690623-001. Before removing the RJ-45 connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the RJ-45 connector cable from the base enclosure (3). Reverse this procedure to install the RJ-45 connector cable.
Power connector cable NOTE: The power connector cable is included in the cable kit, spare part number 690623-001. Before removing the power connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the power connector cable from the enclosure (3). Reverse this procedure to install the power connector cable.
RJ-11 connector cable NOTE: The RJ-11 connector cable is included in the cable kit, spare part number 690623-001. Before removing the RJ-11 connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the RJ-11 connector cable from the clips and routing channel built into the base enclosure. 3. Remove the RJ-11 connector cable from the base enclosure. Reverse this procedure to install the RJ-11 connector cable.
Service door latch NOTE: The service door latch is included with the battery latch kit , spare part number 690633-001. Before removing the service door latch, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the service door latch from the base enclosure (2), ensuring that the spring (3) remains intact with the service door latch. Reverse this procedure to install the service door latch.
Battery latch NOTE: The battery latch is included with the battery latch kit , spare part number 690633-001. Before removing the battery latch, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the battery latch from the base enclosure (3). Reverse this procedure to install the battery latch.
Display assembly Description Spare part number 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor: For use in computer models without webcams 690627-001 For use in computer models with webcams 690626-001 NOTE: It is not necessary to remove the display panel in order to remove the display assembly. However, for access to the webcam module, WLAN module, or WWAN module, you must remove the display panel.
120 2. Remove the four Torx 8 screws (1) that secure the logo nameplate to the base enclosure (2). 3. Remove the two-each Torx 8 screws on the back of each hinge. 4. Position the computer upside down, with the front toward you.
5. Remove the WLAN and WWAN antenna cables (1) from the routing tabs (2) in the base enclosure. 6. Thread the WLAN and WWAN antenna cables (1) through the hole and then back up underneath the system board, unhook the antenna cables from the retaining tabs (2). 7. Remove the four Torx 8 screws (1) from the brackets. 8. Lift the display cable connector (2) straight up from the system board and carefully release the display cable from the cable routing slots in the base enclosure.
9. Lift the display assembly straight up from the base enclosure and remove it. NOTE: For a hinge-up display assembly replacement, reverse these procedures to reinstall the display assembly. 10. Remove the display bezel: a. 122 Remove the two rubber pads (1) that cover the display panel screws.
b. Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure. c. Flex the top (1) of the bezel from the inside edge until it disengages from the display back cover. d. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover. e. Flex the bottom (3) of the bezel from the inside edge until it disengages from the display back cover.
f. Remove the display bezel from the display back cover (4). g. 11. If it is necessary to remove the cable routing tray, remove the three Phillips screws (1) that secure the cable routing tray to the display enclosure, then pull the cable routing tray towards you (2). The cable routing tray is available in the Plastics kit, spare part number 684794-001.
12. Remove the six Torx 8 screws that secure the display panel to the display enclosure. 13. If it is necessary to replace the display hinges, Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). The left and right display hinges are available using spare part number 652646-001. a. Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). b. Remove the display hinges (2).
14. If it is necessary to replace the webcam module from the display enclosure, lift the webcam module straight up (1), then pull the connector for the webcam cable and disconnect the cable (2). 15. If it is necessary to replace the webcam cable, release the tape securing the cable to the display cover (1), and then remove the cable (2).
16. If it is necessary to replace the WWAN antenna cables, detach the WWAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover. 17. If it is necessary to replace the WLAN antenna cables, detach the WLAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover.
5 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore changes and exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version.
Select To do this Ignore changes and exit Cancel any changes entered during the current session. Then, exit and restart the computer. Save changes and exit Save any changes entered during the current session. Then, exit and restart the computer. Your changes go into effect when the computer restarts. Security menu NOTE: Some of the menu items listed in this section may not be supported by your computer.
Select To do this TPM Embedded Security Enable/disable support for Trusted Platform Module (TPM) Embedded Security, which protects the computer from unauthorized access to owner functions available in Embedded Security for ProtectTools. For more information, refer to the ProtectTools software Help. NOTE: setting. Disk Sanitizer You must have a setup password to change this Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay.
Select To do this Device Configurations ● Enable/disable USB legacy support (enabled by default). When enabled, USB legacy support allows the following: ◦ Use of a USB keyboard in Computer Setup even when a Windows operating system is not running. ◦ Startup from bootable USB devices, including a hard drive, diskette drive, or optical drive connected by a USB port to the computer.
134 Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ● Enable/disable the embedded Bluetooth device radio (enabled by default). ● Enable/disable the Network Interface Controller (NIC) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state.
Select To do this Port Options NOTE: All port options are enabled by default. ● Enable/disable the serial port. ● Enable/disable the parallel port. ● Enable/disable the flash media reader. ● Enable/disable the USB port. CAUTION: Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator. AMT Options ● Enable/disable the 1394 port. ● Enable/disable the ExpressCard slot. ● Enable/disable the smart card slot.
6 Specifications Computer specifications Metric U.S. Length 25.1 cm 9.86 in Width 37.4 cm 14.72 in Height (at front) 3.4 cm 1.34 in Weight (equipped with 39.6-cm (15.6-in) HD+ display, NV Graphics, DVD drive, 1-GB DIMM, 160-GB hard drive, WLAN module, 8-cell battery) 3.1 kg 6.94 lbs Dimensions Input power Operating voltage 19.5V DC @ 6.15A - 120 W Slim Adapter 19.5V DC @ 7.7A - 150 W Slim Adapter 19.5V DC @ 10.3A - 200 W Slim Adapter Operating current 4.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 39.6-cm (15.6-in) HD+ display specifications Metric U.S. Height 19.4 cm 7.59 in Width 34.4 cm 13.54 in Diagonal 39.6 cm 15.
Metric U.S. Surface treatment Anti-glare Contrast ratio 300:1 (typical) Refresh rate 60 Hz Brightness 220 nits (typical) Pixel resolution Pitch 0.179 × 0.179 mm Format 1920 × 1080 Configuration RGB stripe Backlight White LED PPI 142 ppi Viewing angle 60/60/50/50 (Left/Right/Down/Up) (minimum) or 70/70/60/60 (Left/Right/Down/Up) (typical) Hard drive specifications 750 GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.
750 GB* 500-GB* 320-GB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Solid state drive specifications 256 GB* 128 GB* Dimensions Height 7.
Interface Gen 1 SATA Max data transfer rate ● 24X CD-ROM ● 8X DVD ● 24X CD-R ● 24X CD-RW ● 8X DVD+R ● 8X DVD+RW ● 8X DVD-R ● 6X DVD-RW ● 6X - DVD+R Dual Layer ● 6X - DVD-R Dual Layer ● 5X DVD-RAM Transfer mode UDMA Mode 5 Max Media Capacity (read/ 8.
Supported Media Read: Max data transfer rate ● 24X CD-ROM ● 8X DVD ● 24X CD-R ● 24X CD-RW ● 8X DVD+R ● 8X DVD+RW ● 8X DVD-R ● 6X DVD-RW ● 6X - DVD+R Dual Layer ● 6X - DVD-R Dual Layer ● 5X DVD-RAM Transfer mode UDMA Mode 5 Max Media Capacity (read) 50.0 GB Max Media Capacity (/write) 8.
7 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads. 4. Select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
148 Country/region Accredited agency Applicable note number The People's Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
9 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps to disassemble the display assembly: 150 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel.
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index Symbols/Numerics 1394 port, identifying 15 A AC adapter, spare part number 32 accessory battery connector, identifying 18 AMT options 135 AMT Setup Prompt (Ctrl-P) 135 Firmware Progress Event Support 135 Firmware Verbosity 135 Initiate Intel CIRA 135 Terminal Emulation Mode 135 Unconfigure AMT on next boot 135 USB Key Provisioning Support 135 antennas, disconnecting 59 Anti Theft 131 audio, product description 3 audio-in (microphone) jack, identifying 14 audio-out (headphone) jack, identifying 14 Audi
display components, spare part number 27 display hinge covers, spare part number 35 display hinges, spare part number 27, 35 display latch button, illustrated 28 display latch kit, spare part number 35 display panel product description 1 removal 47 spare part number 27, 47 display release latch 12 display specifications 137 DisplayPort, identifying 15 docking connector, identifying 18 docking support, product description 4 DriveLock password 131 DriveLock, automatic 131 drives boot order 132 preventing dama
spare part number 53, 74 under keyboard ;identifying 53, 74 ;removal 53, 74 microphone (audio-in) jack product description 3 microphone (audio-in) jack, identifying 14 model name 1 modem module product description 3 removal 97 spare part number 35, 97 Multi Core CPU 133 N network jack, identifying 15 Northbridge chip heat sink removal 104 num lk light 8 O operating system, product description 5 optical drive precautions 41 product description 3 removal 68 spare part number 26, 30, 68 specifications 139, 140
Security menu 131 always prompt for HP SpareKey enrollment 131 Automatic DriveLock 131 change password 131 Disk Sanitizer 132 DriveLock 131 fingerprint reader reset 131 HP Sparekey 131 HP Sparekey enrollment 131 password policy 131 set up BIOS administrator password 131 System IDs 132 security, product description 5 service considerations 40 service door 19 removal 52 spare part number 35, 52 service door latch removal 115 service tag 20, 45 serviceability, product description 6 set security level 135 setup
