Maintenance & Service Guide HP EliteOne 705 G1 23-inch Non-Touch All-in-One Business PC
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book ENWW
Table of contents 1 Product features ........................................................................................................................................... 1 Overview ................................................................................................................................................................ 1 Front components ...............................................................................................................................................
Preventing electrostatic damage to equipment .............................................................................. 20 Personal grounding methods and equipment .................................................................................. 20 Grounding the work area .................................................................................................................. 21 Recommended materials and equipment ................................................................................
Top rear trim ........................................................................................................................................................ 54 Webcam module .................................................................................................................................................. 55 Antenna ................................................................................................................................................................
Solving media card reader problems ................................................................................................................ 119 Solving display problems .................................................................................................................................. 120 Solving audio problems ..................................................................................................................................... 126 Solving printer problems ..............
11 Password security and resetting CMOS ...................................................................................................... 169 Resetting the password jumper ........................................................................................................................ 170 Establishing a setup or power-on password .................................................................................................... 171 Resetting the setup and power-on password .....................
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1 Product features Overview The HP EliteOne 705 G1 23-inch Non-Touch AiO PC offers the following features: ● Integrated All-in-One form factor ● Full HD IPS, LCD display (1920 x 1080) with LED backlighting ◦ ENWW 58.
● AMD chipset ● Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support ● AMD Radeon 3D graphics ● DisplayPort video out (with audio) for second display support ● DP audio, DP to VGA/DVI/HDMI dongle support ● Integrated Gigabit Ethernet (Broadcom 5672 GB NIC or LAN) ● WLAN and Bluetooth Combo Card, 802.11 a/b/g/n Bluetooth® 4.
Front components Component Component 1 Webcam (optional) with privacy shutter 7 Mute speaker 2 Dual microphone array (optional) 8 Reduce volume 3 Webcam activity LED (with optional webcam) 9 Increase volume 4 16:9 widescreen LED-backlit LCD display 10 Mute microphone 5 Power LED 11 Decrease brightness 6 High-performance stereo speakers 12 Increase brightness Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.
Side components 4 Component Component 1 Hard disc drive activity LED 6 Headset/line out jack 2 HP 6-in-1 media card reader (optional) 7 Tray-load optical disc drive 3 USB 3.0 port, fast-charging 8 Optical disc drive eject button 4 USB 3.
Rear components ENWW Component Component 1 Access panel 8 (2) USB 2.0 ports 2 Access panel latches 9 RJ-45 Gigabit Ethernet port 3 Security lock slot 10 (2) USB 3.
Positioning the computer This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side, as you face the computer. CAUTION: Positioning the computer with the HP logo on the top or on the left is not supported.
Adjusting the height-adjustable/reclining stand (optional) This stand allows you to: ● adjust the computer height 110 mm (4.3 inches) ● rotate the computer position from landscape to portrait ● recline the computer backward up to +60 degrees ● tilt the computer to 30 degrees from the desktop ● swivel the computer up to 360 degrees right or left To rotate the computer: 1. Grasp the computer by the sides and lift it straight up (1) to its highest position. 2.
Adjusting the tilt/swivel stand (optional) This stand allows you to tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. The tilt/swivel stand has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices. In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.
1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC Settings > Windows Update. 3. Run Windows Update monthly thereafter. Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop. To customize the Start screen: 1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC Settings. 3.
12 Chapter 2 Activating and Customizing the Software ENWW
3 Illustrated parts catalog System parts ENWW System parts 13
Item Description (1) Front bezel (2) Power supply, 200W (3) Left side panel (4) Right side panel (5) Standard stand assembly (6) Upper rear access panel (7) Rear I/O cover (8) Height adjustment stand (9) Lower rear access panel (10) Top rear trim Display panel (non-touchscreen; not illustrated) Non-webcam kit, for use in models without a webcam (not illustrated) Keyboards and mice Description Spare part number Keyboard USB 724720-xx1 Washable 700510-xx1 Smartcard 701671-xx1 Mou
Misc parts Item Description (1) Heat sink (thermal module) (includes replacement thermal material) (2) Card reader (3) Fan (4) Speakers (left and right) (5) Mylar cover (power button board) (6) Optical drive latch Antenna kit (not illustrated) USB to serial adapter (not illustrated) HP ultraslim keyed cable lock (not illustrated) ENWW Misc parts 15
Mass storage devices Description Optical drive (does not include bezel) Blu-ray writer (BD-RE) drive DVD±RW drive DVD-ROM drive Hard drive (not illustrated) 1 TB, hybrid SSD drive 500 GB, hybrid SSD drive 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm hard drive, FIPS 320 GB, 7200 rpm hard drive 256-GB solid-state drive, self-encrypting (SED) 256-GB solid-state drive 180-GB solid-state drive 128-GB solid-state drive, self-encrypting (SED) 128-GB solid-state d
Boards Item Description (1) Webcam module (2) Converter board (3) WLAN modules HP WLAN 802.11 a/b/g/n, 2x2 HP WLAN 802.11 a/b/g/n + Bluetooth 4.
Item Description For use in non-Windows 8 models For use in models with Windows 8 Standard For use in models with Windows 8 Professional Memory modules (SODIMM; PC3-12800, 1666-MHz; not illustrated) 8-GB 4-GB Processors (include replacement thermal material; not illustrated) AMD A10-7800B (3.7-GHz) AMD A8-7600B (3.1-GHz) AMD A6-7400B (3.5-GHz) AMD A4-7350B (3.
4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases.
● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots.
● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.
5. Disconnect the keyboard before cleaning it. 6. Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 22 before cleaning the computer. To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water.
Cleaning the monitor ● Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor. ● To clean the monitor body follow the procedures in Cleaning the Computer Case on page 23. Cleaning the mouse Before cleaning the mouse, ensure that the power to the computer is turned off.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only. CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage. Cables and connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.
5 Removal and Replacement Procedures The following sections provide information about disassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One. 1. Remove all media from the computer. 2. Shut down the computer. 3. After the system has completely shut down, disconnect the power adapter from the back of the computer. 4.
Removing the rear I/O cover ▲ 28 Push the two tabs down, then rotate and lift the cover off the computer.
Stand Description Tilt/swivel stand Height adjustment stand Two stands are available for the computer: ● Height-adjustable/recline stand ● Tilt/swivel stand Height-adjustable/recline stand (optional) To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Place the computer face down on a soft flat surface.
30 3. Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2). 4. Lift the stand up and off the computer.
Tilt/swivel stand (optional) To remove the stand: ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Push the release button (1) on the bottom of the stand and pull the back of the stand off (2) the computer. 3. Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2).
4. Lift the stand up and off the computer. Installing an access panel security screw You may prevent access to internal components and ports by securing the access panel and rear port cover. Screw a T15 tamper-resistant Torx screw through the rear port cover and the access panel to prevent removal of either.
Access panel The access panel is located on the rear of the computer. The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Slide the access panel latches toward the edges of the unit, then slide the access panel toward the top of the computer until it slides off the unit. To replace the access panel, reverse the removal procedures.
Drives Replacing a hard disc drive Description Optical drives DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti XL Drive Hard drives 1 TB hard drive, hybrid SSD 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB hard drive, hybrid SSD 500 GB, 5400 rpm hard drive, FIPS 320 GB, 7200 rpm hard drive 256 GB Solid State Drive (SSD), self-encrypting (SED) 256-GB solid-state drive 180 GB Solid State Drive (SSD) 128 GB Solid State Drive (SSD) 128-GB solid-state drive, self-encryp
One or two 2.5-inch solid state drives (SSDs) or self-encrypting drives (SEDs) may be installed in the computer. If a single drive is installed, it must be installed in the primary (lower) position. ● Removing a 2.5-inch hard disc drive ● Installing a 2.5-inch hard disc drive Removing a 2.5-inch hard disc drive ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3.
4. If there is a second disc drive in the 2.5-inch cage, disconnect both cables from it. 5. Remove the four mounting screws from each 2.5-inch hard disc drive to be removed. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive. NOTE: The primary drive is the lower position in the drive cage. If only one drive is to be installed, it must occupy this position. 6. Remove the 2.5-inch hard disc drive(s) from the cage.
ENWW 2. Fasten the lower 2.5-inch hard disc drive securely into the drive cage with four mounting screws with grommets. 3. Fasten an upper 2.5-inch hard disc drive securely in place with the four standard screws that shipped with the drive. 4. Position the 2.5-inch drive cage above its final site with the hard disc drive connectors facing toward the center of the chassis.
5. 38 Place the 2.5-inch hard disc drive cage into the chassis and slide it toward the center until it snaps into place.
Replacing the optical drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind). ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Push and hold the tab (1) at the back of the optical disc drive enclosure while sliding the drive (2) out of the chassis.
4. Pull the latch off the optical disc drive. 5. Remove the cover from the adhesive strip on the new latch. Align the two pins on the latch with the holes in the new optical disc drive and press the latch onto the drive firmly. NOTE: 40 You may reuse the latch removed from the old optical disc drive.
6. Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: ENWW The optical disc drive can be installed in only one way.
mSATA Solid-State Drive The mSATA SSD is located on the system board to the left of the heat sink/processor. The drive is secured with one Phillips screw. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: 42 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Remove the Phillips screw (1) that secures the SSD to the computer.
4. Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket (2). To install the mSATA SSD, reverse the removal procedures.
Memory Description 8-GB 4-GB 2-GB The memory modules are located near the middle of the system board. For proper system operation, the SODIMMs must be: ● industry-standard 204-pin ● unbuffered non-ECC PC3-10600 DDR3-1600 MHz-compliant ● 1.
NOTE: The system will not operate properly if you install unsupported SODIMM memory. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed. Refer to the following table to identify the SODIMM channel locations.
4. To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2). 5. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Battery The RTC battery is located to the lower right of the fan. The battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.
4. 48 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2).
WLAN module Description HP WLAN 802.11 a/g/n, 2x2 HP WLAN 802.11 a/b/g/n, 2x2 The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary. To remove the WLAN module: ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2.
5. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled “1” to the MAIN connector on the module and the cable labeled “2” to the AUX connector on the module. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Heat sink The processor heat sink is secured with five Torx screws – four captured, one shared, not captured. To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4).
5. Lift the heat sink out of the computer (6). CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, reverse the removal procedures.
Processor Description AMD A10-7800B (3.7-GHz) AMD A8-7600B (3.1-GHz) AMD A6-7400B (3.5-GHz) AMD A4-7350B (3.4-GHz) 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Remove the processor heat sink (see Heat sink on page 51). 4. Rotate the locking lever to its full open position (1), and then carefully lift the processor from the socket (2).
Top rear trim The top rear trim is located along the top of the back of the computer. To remove the top rear trim: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Rotate the bottom of the trim up and off the computer. When installed, the trim snaps in to place. To install the top rear trim, reverse the removal procedures.
Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top rear trim. It is housed in a metal bracket that is secured with two Phillips screws. the webcam module has one connector. The webcam module is optional. To remove the webcam module: ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3.
5. Rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. 6. To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket. To install a webcam module, reverse the removal procedures.
Antenna The antenna route from the WLAN card to transceivers at the top of the computer (transceivers shown in following image). To remove the antenna: ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Remove the heat sink (see Heat sink on page 51). 4. Remove the top rear trim (see Top rear trim on page 54). 5.
6. Note the routing path for each antenna for replacement. To install the antenna, reverse the removal procedures. NOTE: When connecting the antennas cables, connect the cable labeled “1” to the MAIN connector on the module and the cable labeled “2” to the AUX connector on the module.
Lower rear panel The lower rear panel is located under the stand and on the bottom rear of the computer. It is secured with one screw. To remove the lower rear panel: ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Remove the stand (see Stand on page 29).
4. Remove the screw (1) in the middle of the lower rear panel, and slide the panel downward to detach it from the chassis (2). To replace the lower rear panel, reverse the removal procedures.
Fan assembly The fan assembly is located near the middle of the computer and is secured with three Torx screws. To remove the fan assembly: ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3. Remove the access panel (see Access panel on page 33). 4. Remove the lower rear panel (see Lower rear panel on page 59). 5. Disconnect the two fan cables from the system board. 6.
7. Remove the fan assembly from the computer (2). To install the fan assembly, reverse the removal procedures.
Speakers The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the left speaker you have to lift or remove the Mylar cover. To remove the speakers: ENWW 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Remove the stand (see Stand on page 29). 4. Remove the lower panel (see Lower rear panel on page 59).
64 5. Remove the Mylar piece that covers the left speaker screw. 6. Remove two Torx screws that secure the left speaker to the computer.
7. Remove two Torx screws (1) that secure the right speaker to the computer, and then disconnect the speaker cable from the system board connector (2). 8. Remove the speakers from the computer. To install the speakers, reverse the removal procedures.
Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board based on the display panel. To remove the converter board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3.
6. Remove the two black Torx screws (2) that secure the board to the computer. Be sure to correctly position the jumpers on the converter board for the installed display panel. Refer to the label in the chassis for jumper settings. 7. Lift the converter board from the computer. To install the converter board, reverse the removal procedures. Be sure to correctly position the jumpers on the converter board for the installed display panel. The jumper settings are shown on a label near the converter board.
Power button board Description Power button board Mylar cover (power button board) The power button board is located on the bottom left corner of the computer under the lower rear panel. It is under a Mylar cover and has two connectors and one screw. To remove the power button board: 68 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3. Remove the access panel (see Access panel on page 33). 4.
6. Remove the Torx screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). 7. Disconnect the two cables (1) from the board, and then remove the Torx screw that secures the board to the computer (2). 8. Remove the power button board from the computer. To install the power button board, reverse the removal procedures.
NFC sensor board The NFC sensor board is located just above the right speaker (when viewed from behind). The NFC sensor board is housed inside of a plastic holder and has two small cables connected to it. The location of the board and an image of the board housed in its holder is shown in the following images. To remove the NFC sensor board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3.
7. Remove the assembly from the computer (4). To install the NFC sensor board, reverse the removal procedures.
VESA mounting plate The VESA mounting plate is located under the stand and under the lower rear panel. To remove the VESA mounting plate: 72 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3. Remove the access panel (see Access panel on page 33). 4. Remove the lower rear panel (see Lower rear panel on page 59). 5. Remove the four Torx screws (1) securing the plate to the chassis.
6. Lift the plate left straight up and off the computer (2). To replace the VESA mounting plate, reverse the removal procedures.
Power supply The power supply is located in the middle of the computer under the VESA mounting plate. It is secured with two Torx screws and has one connector routed to the system board. To remove the power supply: 74 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3. Remove the access panel (see Access panel on page 33). 4. Remove the lower rear panel (see Lower rear panel on page 59). 5.
7. Lift the power supply from the computer (3). To install the power supply, reverse the removal procedures.
Side panels Description Left side panel Right side panel The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. To remove the side panels: 76 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3. Remove the access panel (see Access panel on page 33). 4. Remove the optical drive (see Replacing the optical drive on page 39).
7. Two tabs secure both the left and right side panels to the computer. Press both tabs to disengage the panel, and rotate the panel off the computer. NOTE: The removal and replacement procedures are similar for both panels. Right panel (when viewed from behind) shown in the following images. To install the side panels, reverse the removal procedures.
System board Description System board for use in models without Windows 8 System board for use in models with Windows 8 Standard System board for use in models with Windows 8 Professional The system board is located on the right side of the computer (viewed from the rear). It is secured with ten Torx screws, two of which also secure the removable outside bracket. To remove the system board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2.
11. Disconnect all cables from the system board, noting their location for reinstallation. 12. Remove the side bracket by removing the two Torx screws (1), and then rotating the bracket to remove it (2).
13. Remove the eight remaining Torx screws that secure the system board to the computer. 14. Position the cables on the side of the board out of the way so you can freely slide the board out of the computer. 15. Slide the system board toward the top of the computer, and then lift it out of the computer. To install the system board, reverse the removal procedures. Replace the thermal pad below the system board.
3. Select Advanced, select Device Options, select LVDS Panel Select, and then select the manufacturer for the new display panel. 4. Save your settings, exit F10 Setup, and allow the computer to continue to the operating system. When you change the LVDS setting to the installed panel type, the BIOS reprograms the EDID with the correct data. You must set the panel before the Auto-select setting functions correctly.
System board callouts 82 Sys Bd Label Color Component Sys Bd Label Color Component M.2 Black M.
ENWW SPKR Black Speaker CHFAN Black Fan connector NFC Black NFC connector SATAPWR2 Black Optical drive power connector BATTERY Black RTC battery LVDS Black Display connector HSENSE Black Hood sensor connector J105 Black WLAN module connector PB/LED Black Power switch connector System board callouts 83
Card reader board The card reader board is located on the right side of the system board. You must remove the system board before you can remove the card reader board. The card reader board is secured with two screws. To remove the card reader board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3. Remove the access panel (see Access panel on page 33). 4.
14. Lift the board to a 45-degree angle, and then pull it away to remove it from the socket (2). To install the card reader board, reverse the removal procedures. Front bezel and display panel The front bezel is located on the front of the computer and is secured to the main system frame with 15 Torx screws. Replacement bezels include the webcam shutter and capacitive sensor board.
86 ◦ Left: 4 screws ◦ Top: 2 screws ◦ Right 4 screws ◦ Bottom: 2 screws ◦ Interior: 3 screws (circled in image; these screws secure the display panel to the frame) Chapter 5 Removal and Replacement Procedures ENWW
12. Lift the frame from the display panel and bezel. The following image illustrates the frame removed from the display/bezel.
13. Disconnect the backlight cable from the display panel. NOTE: kit. Replace the backlight cable with the new backlight cable that comes with the new display panel Remove the backlight cable from the defective panel before sending the panel back to the supplier. 14. Separate the display panel from the bezel.
15. The display panel cable is connected to the bottom of the panel. After lifting the panel up from the bezel, look underneath to see the connected display panel cable. Lift the cable from the bottom of the panel to disengage it from the adhesive that secures it to the panel, and then disconnect the display cable from the display panel by pressing in on the tabs on the side of the connector, and then pulling the cable from the connector. To install the front bezel, reverse the removal procedures.
CAUTION: Incorrect jumper placement can result in damage to the converter board and display panel. To install a display panel, reverse the removal procedures. Updating BIOS with new display panel information If you install a display panel from a different manufacturer than what was previously installed (for example, replace an LG panel with a Samsung panel), you need to update BIOS with the new panel information. Failure to do so may cause the new panel to function incorrectly.
Hard drive and optical drive cables and connectors Description Optical drive cable (data and power assembly) Hard drive cable (data and power assembly) The hard drive and optical drive connectors are located near the middle of the computer, partially under the main frame. Each connector is secured with two Torx screws and has two cables that connect to the system board. To remove the hard drive or optical drive connector: 1.
16. Remove the connector from the computer. To install the hard drive or optical drive connector, reverse the removal procedures.
6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ENWW ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● ● Storage Options Hard Disk: Size, model, firmware version, serial number, connector color. ◦ M.
Table 6-2 Computer Setup—Storage (continued) Boot Order Allows you to: ● UEFI Boot Sources: Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source. UEFI boot sources always have precedence over legacy boot sources.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Table 6-3 Computer Setup—Security (continued) USB Security Allows you to set Enabled/Disabled (default is Enabled) for: ● Front USB Ports ● Rear USB Ports ● Accessory USB Ports Slot Security Allows you to disable any PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.
Table 6-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 6-3 Computer Setup—Security (continued) DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-4 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Device Options Allows you to enable or disable: ● PCI SERR# Generation. Default is enabled.
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) CPM Option Management Operations Option ROM Launch Policy Connected BIOS ENWW Allows you to set: ● Special Display Features (disabled, HCF_dGPU, Surround View, PowerXpress). ● Primary Video Adapter (Int Graphics (IGD), Ext Graphics (PEG), Auto). ● Skip SSD Override (enable/disable). ● Unused GPP Clocks Off (enable/disable). ● Brightness Control Method (VGA Driver, Video BIOS).
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Update BIOS via Network Allows you to use F10 Setup to check for BIOS updates from hp.com and apply them using either a manual selection or an automatically scheduled check on boot-up. NOTE: If Windows BitLocker Drive Encryption (BDE) is enabled, HP requires that BDE be suspended temporarily before the BIOS is flashed. You must get the BDE recovery password and PIN before suspending BDE. After updating the BIOS, you can resume BDE.
7 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardward Diagnostics to USB device. Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. 2. Click the UEFI Dowload link, and then select Run.
8 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 110 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with selfsolve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.
least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup. If it does not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option.
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup: In Windows 7: a. Go to Start > All Programs > Accessories > Run b. Type msconfig, and then press Enter.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications. In the left column, expand Computer, right-click on a drive, select Properties, and then select the Tools tab.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged. ▲ Perform Drive Protection System (DPS) testing in system ROM. System files missing or not properly installed. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system. 3.
Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, rightclick on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Blank screen (no video). Cause Solution System ROM is corrupted; system is running in Boot Block Emergency Recovery Mode (indicated by eight beeps). Reflash the system ROM with the latest BIOS image. You are using a fixed-sync monitor and it will not sync at the resolution chosen. Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen. Computer is in Sleep state. Press the power button to resume from Sleep state.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card (if applicable). Power on the system. 2. Replace the graphics card (if applicable). 3. Replace the system board. For systems with integrated graphics, replace the system board.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. 3.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. 1. Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. 2.
Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output connector. The rear audio output connector is for powered audio devices and is not designed for headphone use. Plug the headphones into the headphone connector on the front of the computer. Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk.
Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2.
Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.
Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Windows 8: 1.
Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times.
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
Table 8-2 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot.
System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board. This socket must be populated with a memory module. Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly. Replace module with the correct industry-standard device for the computer.
Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heat sink is installed properly. Power LED flashes Red three times, once every second, followed by a two second pause.
Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving hardware installation problems on page 131 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down. Re-insert the media with the label facing up. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played.
System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure USB is enabled in Storage > Boot Order. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable.
Need to disable the webcam. Cause Solution The webcam is enabled in F10 Setup. You can disable the webcam in F10 Setup by disabling accessory USB port 5. Go to F10 Setup, then navigate to Security > USB Security > Accessory USB Ports. Set the value for USB Port 5 to Disabled. See Computer Setup—Security on page 98 for more information.
Cannot automatically launch Internet programs. Cause Solution You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program. Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.
Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
9 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Windows Help and Support.
If Windows is responding, use these steps to start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Refresh: 1.
If Windows is not responding, use these steps to start Reset: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows 8 recovery USB flash drive on page 148.
http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media using HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported. ● You have the option of creating a recovery USB flash drive instead, using a high-quality USB drive. ● If you are creating recovery discs, be sure to use high-quality discs.
Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator. The recovery discs allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. ● When backing up to discs, number each disc after removing it from the drive. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
● Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery when Windows is responding on page 154 or System Recovery when Windows is not responding on page 154. ● Recovery media — Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately.
3. Press the power button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is Loading Files… message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on.
HP Recovery Manager (select models only) on page 151. use the steps in System Recovery using recovery media (select models only) on page 155. If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD and Driver Recovery DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support.
10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and nonerror text messages. If a POST error occurs, the screen will display the error message.
POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM checksum. 1. Verify the correct ROM. 2. Flash the ROM if needed. 3. Clear CMOS.
Control panel message Description Recommended action 201-Memory Error RAM failure. 1. Ensure memory modules are correctly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory module(s). 4. If the error persists after replacing memory modules, replace the system board. A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify proper memory module type. 2.
Control panel message Description Recommended action 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 1. Reseat chassis, rear chassis, or front chassis fan. 2. Reseat fan cable. 3. Replace chassis, rear chassis, or front chassis fan. 1. Reseat front chassis fan. 2. Reseat fan cable. 3. Replace front chassis fan. 1. Reseat CPU or chassis fan. 2. Reseat fan cable. 3.
Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3.
Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1.
Control panel message Description Recommended action 2218-ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS. 1. Update to the latest ME firmware version. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. 3. If the error still persists, replace the system board. 1. Recreate the provisioning file using third party management console software. 2.
Control panel message Description Recommended action 2239-ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading. A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board.
Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Activity Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps 5 6 Possible Cause Recommended Action Pre-video memory error.
Activity Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System does not power on and LEDs are not flashing. Beeps 12 None Possible Cause Recommended Action MXM thermal shutdown. 1. Clean the MXM graphics card heat sink. 2. Replace the MXM graphics card heat sink. 3. Replace the MXM graphic card. System unable to power on. Press and hold the power button for less than 4 seconds.
168 Chapter 10 POST error messages ENWW
11 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board. If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty.
12. Replace the access panel. 13. Reconnect the external equipment and plug in the computer. Establishing a setup or power-on password To establish the power-on or setup password features, complete the following steps: 1. Turn on or restart the computer. 2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 3. Press the F10 key to enter Computer Setup. 4.
6. Replace the jumper. 7. Replace the access panel. 8. Reconnect the external equipment. 9. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 10. Establish the new passwords in Computer Setup. See Computer Setup (F10) Utility on page 93 for information. Changing a setup or power-on password To change the power-on or setup password, complete the following steps: 1. Turn on or restart the computer.
1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 93.
A Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
B Statement of Volatility HP confirms that Intel-based business desktop HP EliteOne 705 G1 23-inch Non-Touch All-in-One systems contain DDR3 volatile memory (memory amount depends on the customer configuration).
f. Press the F10 key to accept changes. g. From the main menu select File > Save Changes and Exit. 8. If the Ownership Tag or Asset Tag is set, manually clear it under Security > System Ids. 9. Select File > Save Changes and Exit. 10. To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. 11. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it. 12.
C Specifications Dimensions (with stand) Height 16.8 in 42.6 cm Width 20.5 in 52.2 cm Depth 7.7 in 19.6 cm 19.5 lb – 22.2 lbs 8.83 kg – 10.
180 Appendix C Specifications ENWW
Index A access panel locked 113 removing 33 antenna removing 57 audible codes 165 audio problems 126 B backup and recovery, Windows 7 150 Backup and Restore, Windows 7 153 backups creating Windows 7 150, 152 personal files for Windows 8 computer models 146 battery disposal 25 battery replacement 47 boards, illustrated 17 booting options Full Boot 157 C cable management 26 cable pinouts, SATA data 26 card reader illustrated 15 card reader board removing 84 cautions AC power 19 cables 25 cooling fan 24 elect
solid state 34 types 34 hard drive proper handling 25 hard drive connector removing 91 hard drive problems 117 hard drive recovery Windows 7 153 Windows 8 146 hardware installation problems 131 heat sink illustrated 15 removing 51 height adjustment 7 height adjustment stand illustrated 14 height-adjustable/recline stand removing 29 Help and Support Windows 7 150 helpful hints 110 HP PC Hardware Diagnostics (UEFI) downloading 108 HP Recovery Disc Creator, using 152 I installing 2.
lower rear panel 59 memory 44 mSATA SSD 42 optical drive connector 91 power button board 68 power supply 74 preparing to disassemble the computer 27 sensor board 70 side panels 76 speakers 63 system board 78 thermal module 51 top rear trim 54 VESA mounting plate 72 webcam module 55 WLAN module 49 removing 2.
WLAN module illustrated 17 removing 49 184 Index ENWW