Maintenance & Service Guide HP EliteOne 800 G1 All-in-One Business PC (21.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license. Microsoft, Windows, WIndows 7, and Windows 8 are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product features ............................................................................................................... 1 Overview ................................................................................................................................ 1 Front components ..................................................................................................................... 3 Side components ...................................................................
Preventing electrostatic damage to equipment ............................................................. 27 Personal grounding methods and equipment .............................................................. 28 Grounding the work area ......................................................................................... 28 Recommended materials and equipment .................................................................... 28 Operating guidelines .................................................
Installing a 3.5-inch hard disc drive ............................................. 52 Installing 2.5-inch hard disc drives .............................................. 54 Replacing the optical disc drive ................................................................................ 56 Memory ................................................................................................................................ 59 Battery ..........................................................................
Troubleshooting without diagnostics ............................................................................. 127 Safety and comfort ............................................................................................................... 127 Before you call for technical support ....................................................................................... 127 Helpful hints .................................................................................................................
Using HP Recovery Disc operating system discs (select models only) ............. 178 10 POST error messages .................................................................................................. 180 POST numeric codes and text messages .................................................................................. 181 Interpreting POST diagnostic front panel LEDs .......................................................................... 189 11 Password security and resetting CMOS ............
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1 Product features Overview The HP EliteOne 800 G1 AiO (21.5" NT) offers the following features: ● Integrated All-in-One form factor ● Full HD IPS, LCD display (1920 x 1080) with LED backlighting ◦ 54.6-cm (21.
2 ● Up to 2 TB Hard Drive, 160 GB Solid State Drive, 256 GB Self-encrypting Solid State Drive, 500 GB Self-encrypting Drive, or 1 TB Solid State Hard Drive ● Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM Disc Drive, or Slim BDXL Blu-ray Writer ● Intel Q87 Express chipset ● Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support ● Intel integrated graphics ● DisplayPort video out (with audio) for second display support ● DP audio, DP t
Front components Component Component 1 Webcam (optional) with privacy shutter 7 Mute speaker 2 Dual microphone array (optional) 8 Reduce volume 3 Webcam activity LED (with optional webcam) 9 Increase volume 4 16:9 widescreen LED-backlit LCD display 10 Mute microphone 5 Power LED 11 Decrease brightness 6 High-performance stereo speakers 12 Increase brightness Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.
Side components 4 Component Component 1 Hard disc drive activity LED 6 Headset/line out jack 2 HP 5-in-1 media card reader (optional) 7 Tray-load optical disc drive 3 USB 3.0 port, fast-charging 8 Optical disc drive eject button 4 USB 3.
Rear components Component Component 1 Access panel 7 RJ-45 Gigabit Ethernet port 2 Access panel latches 8 (2) USB 3.0 ports 3 Security lock slot 9 DisplayPort connector 4 Power connector 10 Stereo audio line out 5 (2) PS/2 mouse and keyboard connectors 11 Access panel security screw 6 (2) USB 3.0 ports 12 Serial port (optional) Positioning the computer This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand.
Adjusting the height-adjustable/recline stand (optional) This stand allows you to: ● adjust the computer height 110 mm (4.3 inches) ● rotate the computer position from landscape to portrait ● recline the computer backward up to +60 degrees ● tilt the computer to 30 degrees from the desktop ● swivel the computer up to 360 degrees right or left To rotate the computer: 1. Grasp the computer by the sides and lift it straight up (1) to its highest position. 2.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.
3 Illustrated parts catalog System parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Description Spare part number (1) Front bezel with camera lens 762610-001 (2) Power supply, 180-W 732494-001 (3) Left side panel 732489-001 (4) Right side panel 698193-001 (5) Standard stand assembly 732509-001 Height adjustment stand 698226-001 Upper rear access panel (security screw and hardware are not spared) 698194-001 Lower rear access panel 762611-001 Rear I/O cover 732492-001 Display panel 732495-001 (6) (7) Misc parts Item Description Spare part number (1) He
Item Description Spare part number Label for use in models without speakers 732508-001 Thermal pad 706867-001 HP ultraslim keyed cable lock 703372-001 Removable frame carrier, optical drive 732060-001 Card reader insert 698220-001 Card reader 732504-001 Hard drive isolation grommet 450712-001 Hard drive carrier, 2.5-inch to 3.
Mass storage devices Description Spare part number Optical drive (does not include bezel) Blu-ray writer (BD-RE) drive 719157-001 DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Removable frame carrier 732060-001 Hard drive (not illustrated) 2 TB, 7200 rpm hard drive 616608-001 1 TB, 7200 rpm hard drive 667719-001 1 TB, 7200 rpm hard drive, 2.5-inch, hybrid SSD 724937-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 696442-001 500 GB, 7200 rpm hard drive, 2.
Boards Item Description Spare part number (1) Webcam module 732510-001 (2) Converter board 752122-001 (3) WLAN modules (4) HP WLAN 802.11 a/g/n, 2x2 701398-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi 717382-001 HP WLAN 802.11 a/b/g/n + Bluetooth 4.
Item Description Spare part number Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001 Intel Core i3-4360 (3.7-GHz, 4-MB L3 cache) 769735-001 Intel Core i3-4350 (3.6-GHz, 4-MB L3 cache) 769734-001 Intel Core i3-4340 (3.6-GHz, 4-MB L3 cache) 742562-001 Intel Core i3-4330 (3.5-GHz, 4-MB L3 cache) 742561-001 Intel Core i3-4150 (3.5-GHz, 3-MB L3 cache) 769733-001 Intel Core i3-4130 (3.4-GHz, 3-MB L3 cache) 742560-001 Intel Pentium G3450 (3.
Cables 16 Description Spare part number (1) Power button board cable 698208-001 (2) Backlight cable 732496-001 (3) Optical drive cable (data and power assembly) 698221-001 (4) Hard drive cable (data and power assembly) 698215-001 (5) Intrusion sensor with cable 688665-001 2nd hard drive cable 698216-001 Converter board side cable (not illustrated) 698206-001 LVDS (display) cable 761785-001 Capacitive strip sensor cable 698210-001 Webcam cable 698211-001 Adapter, DisplayPort to V
Sequential part number listing Spare part number Description 450712-001 Grommet, hard drive isolation 487562-001 DisplayPort cable 594220-001 Grommet, hard drive 603250-001 Adapter, DisplayPort to VGA 608394-001 DVD-ROM drive 613208-001 500 GB, 7200 rpm, hard drive, 3.
18 Spare part number Description 698210-001 Capacitive strip sensor cable 698211-001 Webcam cable 698212-001 Serial port assembly 698215-001 Hard drive cable (data and power assembly) 698216-001 2nd hard drive cable 698220-001 Card reader insert 698221-001 Optical drive cable (data and power assembly) 698226-001 Height adjustment stand 700510-001 Keyboard, washable, for use in the United States 700510-121 Keyboard, washable, for use in French Canada 700510-161 Keyboard, washable, for
Spare part number Description 701427-221 Keyboard, USB, Smartcard, for use in the Czech Republic and Slovakia 701427-231 Keyboard, USB, Smartcard, for use in Slovenia 701427-251 Keyboard, USB, Smartcard, for use in Russia 701427-261 Keyboard, USB, Smartcard, for use in Bulgaria 701427-271 Keyboard, USB, Smartcard, for use in Romania 701427-281 Keyboard, USB, Smartcard, for use in Thailand 701427-291 Keyboard, USB, Smartcard, for use in Japan 701427-371 Keyboard, USB, Smartcard, for use inte
20 Spare part number Description 701671-201 Keyboard, USB, Smartcard, CCID, for use in Brazil 701671-211 Keyboard, USB, Smartcard, CCID, for use in Hungary 701671-221 Keyboard, USB, Smartcard, CCID, for use in the Czech Republic and Slovakia 701671-231 Keyboard, USB, Smartcard, CCID, for use in Slovenia 701671-251 Keyboard, USB, Smartcard, CCID, for use in Russia 701671-261 Keyboard, USB, Smartcard, CCID, for use in Bulgaria 701671-271 Keyboard, USB, Smartcard, CCID, for use in Romania 7016
Spare part number Description 724718-111 Keyboard, PS/2, for use in Sweden 724718-121 Keyboard, PS/2, for use in French Canada 724718-131 Keyboard, PS/2, for use in Portugal 724718-141 Keyboard, PS/2, for use in Turkey 724718-151 Keyboard, PS/2, for use in Greece 724718-161 Keyboard, PS/2, for use in Latin America 724718-171 Keyboard, PS/2, for use in Saudi Arabia 724718-181 Keyboard, PS/2, for use in Belgium 724718-201 Keyboard, PS/2, for use in Brazil 724718-211 Keyboard, PS/2, for us
22 Spare part number Description 724720-091 Keyboard, USB, for use in Norway 724720-101 Keyboard, USB, for use in Switzerland 724720-111 Keyboard, USB, for use in Sweden 724720-121 Keyboard, USB, for use in French Canada 724720-131 Keyboard, USB, for use in Portugal 724720-141 Keyboard, USB, for use in Turkey 724720-151 Keyboard, USB, for use in Greece 724720-161 Keyboard, USB, for use in Latin America 724720-171 Keyboard, USB, for use in Saudi Arabia 724720-181 Keyboard, USB, for use
Spare part number Description 730323-041 Keyboard, wireless with mouse and dongle, for use in Germany 730323-051 Keyboard, wireless with mouse and dongle, for use in France 730323-061 Keyboard, wireless with mouse and dongle, for use in Italy 730323-071 Keyboard, wireless with mouse and dongle, for use in Spain 730323-081 Keyboard, wireless with mouse and dongle, for use in Denmark 730323-091 Keyboard, wireless with mouse and dongle, for use in Norway 730323-101 Keyboard, wireless with mouse
24 Spare part number Description 732060-001 Removable frame carrier, optical drive 732489-001 Left side panel 732490-001 Power button board 732492-001 Rear I/O cover 732494-001 Power supply, 180W 732495-001 Display panel, WLED 732496-001 Backlight cable 732503-001 Near field communication (NFC) NXP controller (use with NFC assembly kit, spare part number 769742-001) 732504-001 Card reader 732505-001 Intel Core i5, 4570s processor (3.
Spare part number Description 758190-601 System board for use in models with Windows 8 Professional 758756-001 758757-001 761770-001 320 GB, 7200 rpm hard drive 761785-001 LVDS (display) cable 762188-001 500-GB, 7200 rpm hard drive, 2.5-inch, Self-encrypting drive (SED) 762610-001 Front bezel with camera lens 762611-001 Lower rear access panel 762612-001 32-GB mSATA drive 762613-001 32-GB mSATA drive, SRT 769731-001 Intel Celeron G1840 processor (2.
4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases.
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tub
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. ● If you remove a key, use a specially designed key puller to prevent damage to the keys.
Tools and software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● Tamper-resistant T-15 wrench Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths.
● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic discharge information on page 26 ● Do not use excessive force when inserting a drive.
SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
5 Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide information about disassembling various components of the computer. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
5. If the height adjustable/recline stand is installed, before laying the computer down for service, position the computer vertically by grasping the sides of the display, and then raise the display to the highest position. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001 1. If a cable lock is installed on the rear of the unit, remove the lock. 2. Grasp the rear I/O cover, then pull it down and off the computer. NOTE: Removing the rear port cover may require that you use a significant amount of force. NOTE: If using forceful pressure on the ribs does not remove security cover, grip the exposed edge of the security cover by the AC plug and pull it straight out.
Cable management cover 1. If the rear port cover is installed, remove the cover. 2. Route all peripheral cables through the stand opening and plug them into the appropriate ports as needed. 3. Hold the cable management cover under the cables, align the cover hooks with the slots in the stand, and then insert the cover and slide it down. Installing an access panel security screw You may prevent access to internal components by securing the access panel.
Access panel Description Spare part number Upper rear access panel 698194-001 The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Slide the access panel latches toward the edges of the unit, then slide the access panel toward the top of the computer until it slides off the unit.
3. To replace the access panel, hold the panel at a 90-degree angle, place the top into the guides in the chassis, and then press down to align it with the guides. NOTE: Align the bottom of the access panel with the notches on the outside edge of the computer (1) when installing. If an access panel sensor is installed, make sure the tab (2) on the bottom of the access panel slides over the sensor (3) when replacing the access panel. 4. Push the access panel firmly into place until correctly seated.
Stand Description Spare part number Tilt/swivel stand 732509-001 Height adjustment stand 698226-001 Two stands are available for the computer: ● Height-adjustable/recline stand ● Tilt/swivel stand Height-adjustable/recline stand (optional) To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2).
3. Lift the stand up and off the computer. Tilt/swivel stand To remove the stand: 42 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Push the release button (1) on the bottom of the stand and pull the back of the stand off (2) the computer.
3. Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2). 4. Lift the stand up and off the computer.
Lower panel Description Spare part number Lower rear access panel 762611-001 The lower panel is located under the stand and on the bottom part of the computer. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3. Remove the stand (see Stand on page 41). 4. Remove the screw (1) in the middle of the lower panel, and detach the lower panel from the chassis (2).
VESA mounting adapter The VESA mounting adapter is located under the stand. To remove the VESA mounting adapter: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3. Remove the stand (see Stand on page 41). 4. Remove the lower panel (see Lower panel on page 44). 5. Remove the two Torx screws (1) securing the adapter to the chassis.
6. Slide the adapter to the left (2), and then lift it off the chassis (3). To replace the VESA mounting adapter, reverse the removal procedures.
Drives Description Spare part number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Removable frame carrier 732060-001 Hard drives 2 TB, 7200 rpm hard drive 616608-001 1 TB, 7200 rpm hard drive 667719-001 1 TB, 7200 rpm hard drive, 2.5-inch, hybrid SSD 724937-001 500 GB, 7200 rpm, hard drive, 3.5-inch 613208-001 500 GB, 7200 rpm, 2.5-inch hard drive, self-encrypting (SED) 696442-001 500 GB, 7200 rpm hard drive, 2.
Any one of the following may be installed in the computer: ● One 3.5-inch hard disc drive ● One 2.5-inch solid state drive (SSD) or self-encrypting drive (SED) ● Two 2.5-inch solid state drives or self-encrypting drives NOTE: Replacing a 3.5-inch drive with a 2.5-inch drive is not supported. ● Removing a hard disc drive ● Installing a hard disc drive Removing a hard disc drive ● Removing a 3.5-inch hard disc drive ● Removing a 2.5-inch hard disc drive Removing a 3.
4. Lift the latch on one side of the drive cage and pull the hard disc drive out of the cage. 5. Remove the four mounting screws from the 3.5-inch hard disc drive. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement disc drive. For instructions on installing a hard disc drive, see Installing a hard disc drive on page 52. Removing a 2.5-inch hard disc drive 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2.
50 3. Pull the latch next to the lower side of the drive cage away from the cage to release it, then slide the cage toward the edge of the chassis and lift it out. 4. If there is a second disc drive in the 2.5-inch drive adapter, disconnect the cable from it. 5. Slide the drive adapter holding the 2.5-inch drive or drives out of the drive cage.
6. Remove the four mounting screws from the 2.5-inch hard disc drive adapter. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive. NOTE: The primary drive is the lower position in the drive cage. If only one drive is to be installed, it must occupy this position. 7. Remove the 2.5-inch hard disc drive(s) from the 2.5-inch drive adapter. For instructions on installing a hard disc drive, see Installing a hard disc drive on page 52.
Installing a hard disc drive ● Installing a 3.5-inch hard disc drive ● Installing 2.5-inch hard disc drives Installing a 3.5-inch hard disc drive 52 1. Screw the four mounting screws into the 3.5-inch hard disc drive. Be sure to keep the blue rubber grommets behind each screw. 2. With the 3.5-inch hard disc drive connectors facing toward the center of the chassis, place the hard disc drive cage into the chassis and slide it toward the center until it snaps into place.
3. With the 3.5-inch hard disc drive connector facing toward the center of the chassis, place the hard disc drive cage into the chassis and slide it toward the center until it snaps into place. 4. Replace the access panel. 5. Reconnect the power cord and external devices. 6. Lock any security devices that were disengaged when the access panel was removed.
Installing 2.5-inch hard disc drives 1. Insert the 2.5-inch hard disc drive or drives into the 2.5-inch disc drive adapter. Be sure that the connectors are at the opening of the adapter. NOTE: The primary drive is the lower position in the drive adapter. If only one drive is to be installed, it must occupy this position. 2. 54 Fasten the four mounting screws with grommets into the sides of the 2.5-inch drive adapter.
3. Slide the drive adapter holding the 2.5-inch drive or drives into the drive cage. 4. Position the drive cage above its final site with the hard disc drive connectors facing toward the center of the chassis. If the drive cage contains a secondary (upper) drive, connect the SATA cable to the right of the drive cage to the secondary drive.
5. Place the drive cage into the chassis and slide it toward the center until it snaps into place. 6. Replace the access panel. 7. Reconnect the power cord and external devices. 8. Lock any security devices that were disengaged when the access panel was removed. Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind).
1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3. Lift the tab at the back of the optical disc drive enclosure to release the drive. NOTE: When replacing an optical drive, remove the bracket from the old drive and install it on the new drive. The bracket is not spared.
4. Remove the two screws securing the optical disc drive bracket to the drive. In install the drive, reverse the removal procedures. NOTE: The optical disc drive can be installed in only one way.
Memory Description Spare part number 8-GB 689374-001 4-GB 689373-001 2-GB 689372-001 Memory modules are located on the right side of the computer (viewed from behind). The computer has two memory slots that can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 16 GB of memory.
In addition, the computer supports: ● 1-Gbit, 2-Gbit, and 4-Gbit non-ECC memory technologies ● single-sided and double-sided SODIMMS ● SODIMMs constructed with x8 and x16 SDRAMs; SODIMMs constructed with x4 SDRAMs are not supported NOTE: The system will not operate properly if you install unsupported SODIMM memory. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed.
4. To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2). 5. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Battery The RTC battery is located to the lower right of the fan. The battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/ recycle. 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2.
Serial port Description Spare part number Serial port 698212-001 The serial port is located near the bottom of the computer below the hard drive. It is secured with one Phillips screw. To remove the serial port: 64 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3. Remove the lower panel (see Lower panel on page 44). 4. Remove the Phillips screw (1) that secures the port to the computer.
6. Remove the cable from its routing path (3), and remove the serial port assembly from the computer. To install the serial port, reverse the removal procedures.
Webcam module Description Spare part number Webcam module 732510-001 On products that ship with a webcam module, the module is located at the top of the computer beneath the top panel. It is secured with two silver Phillips screws and has one connector. The webcam module is optional. To remove the webcam module: 66 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39).
3. Remove the two Torx screws that secure the webcam module bracket to the computer. 4. Rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. 5. To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket. To install a webcam module, reverse the removal procedures.
Converter board Description Spare part number Converter board 752122-001 The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board based on the display panel. To remove the converter board: 1.
4. Remove the two black Torx screws (2) that secure the board to the computer. Note the converter board jumper settings labeled on the chassis (3). Be sure to correctly position the jumpers on the converter board for the installed display panel. 5. Lift the converter board from the computer. To install the converter board, reverse the removal procedures.
Heat sink Description Spare part number Heat sink 698201-001 The heat sink is secured with five Torx screws – four captured, one not captured. To remove the heat sink: 70 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39).
3. In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), and then lift the heat sink out of the computer (5). CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Processor 72 Description Spare part number Intel Core i7-4790s (3.2-GHz, 8-MB L3 cache) 773554-001 Intel Core i7-4770s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5-4690s (3.2-GHz, 6-MB L3 cache) 773083-001 Intel Core i5-4670s (3.1-GHz, 6-MB L3 cache) 732506-001 Intel Core i5-4590s (3.0-GHz, 6-MB L3 cache) 773082-001 Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001 Intel Core i3-4360 (3.7-GHz, 4-MB L3 cache) 769735-001 Intel Core i3-4350 (3.
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. To install a new processor: 1. Place the processor in its socket and close the retainer.
6. If using a new fan sink, remove the protective covering from the bottom of the fan sink and place it in position atop the processor. 7. Secure the fan sink to the system board and system board tray. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
mSATA Solid-State Drive Description Spare part number 32-GB mSATA drive 762612-001 32-GB mSATA drive, SRT 762613-001 The mSATA SSD is located on the bottom of the system board. The drive is secured with two Phillips screws. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3.
4. Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket. To install the mSATA SSD, reverse the removal procedures. NOTE: mSATA SSD are designed with a notch to prevent incorrect insertion.
WLAN module Description Spare part number HP WLAN 802.11 a/g/n, 2x2 701398-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi 717382-001 HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 697316-001 The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary. To remove the WLAN module: 1.
8. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Speakers Description Spare part number Speakers 698197-001 On products that ship with speakers, the speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the right speaker you have to remove the power supply plug. Speakers are optional. To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3.
Fan Description Spare part number Fan 698196-001 The fan is located near the middle of the computer and is secured with three Torx screws. You have to remove the VESA mounting adapter to remove the fan. To remove the fan assembly: 80 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3. Remove the stand (see Stand on page 41). 4. Remove the lower panel (see Lower panel on page 44). 5.
8. Remove the fan from the computer (3). To install the fan assembly, reverse the removal procedures. NOTE: To avoid damaging the rubber screw grommets installed around the captive screws, when installing the fan, push down on the fan assembly before you tighten the screws. Make sure the grommets are positioned correctly before tightening the screws.
Side panels Description Spare part number Left side panel 732489-001 Right side panel 698193-001 The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. To remove the side panels: 82 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3. Remove the stand (see Stand on page 41). 4.
7. Rotate the panel out and off of the computer (2). NOTE: The removal and replacement procedures are similar for both panels. To install the side panels, reverse the removal procedures.
Power supply Description Spare part number Power supply, 180-W 732494-001 The power supply is located at the middle, bottom of the computer. It is secured with two Torx screws. The power connector mounts separately with one Torx screw. The power supply slides out of the bottom of the bracket that secures it. To remove the power supply: 84 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3.
5. Remove the two Torx screws (1) that secure the power connector to the computer, and then lift the connector from atop the speaker (2). 6. Disconnect the cable from the system board connector (1). 7. Position the cable above the power supply (2). Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it.
8. Slide the power supply downward and out of the bracket that houses it. To install the power supply, reverse the removal procedures.
System board Description Spare part number System board for use in models without Windows 8 758190-001 System board for use in models with Windows 8 Standard 758190-501 System board for use in models with Windows 8 Professional 758190-601 The system board is located on the right side of the computer (viewed from the rear). It is secured with eight Torx screws. To remove the system board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2.
10. Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2) and lifting it out of the computer.
11. Remove the three Torx screws that secure the outer side bracket to the computer. The screws also secure the system board.
12. Rotate the side bracket up and off the computer. 13. Remove the eight remaining Torx screws that secure the system board to the computer.
14. Slide the system board toward the top of the computer, and then lift the board up and out of the computer. To install the system board, reverse the removal procedures. Replace the thermal pad below the system board.
When replacing the system board, be sure to route the cables correctly. See the following images for cable routing.
Route the following cables from under the power supply: ● Power button board ● Hard drive data (SATA) ● Hard drive power ● Hood sensor Updating the display panel manufacturer setting in BIOS System board 93
After replacing the system board, make sure the display panel manufacturer setting is correct in BIOS. If the incorrect panel manufacturer is set in BIOS, the display panel may function incorrectly. The display panel manufacturer is identified on the jumper setting label on the base pan. After confirming the manufacturer of the display panel on the computer, go into BIOS and make sure the LVDS Panel Select setting is correct. To update BIOS with display panel model information: 1. Boot the computer. 2.
Feature Byte Enter the Feature Byte string. The feature byte string is case sensitive. Flexbuild The label includes spaces after every four characters. You can enter or ignore these spaces – their only purpose is to help with data entry. There is a character limitation of 40 bytes per line. When you reach this limit, go to the next line to continue data entry. BIOS ignores the spaces and lines.
Card reader board Description Spare part number Card reader board 732504-001 The card reader board is located on the right side of the system board. It is secured with two screws. To remove the card reader board: 96 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39).
3. Remove the two Phillips screws (1) that secure the board to the system board. 4. Lift the board to a 45-degree angle (1), and then pull it away to remove it from the socket (2). To install the card reader board, reverse the removal procedures.
Power button board Description Spare part number Power button board 732490-001 The power button board is located on the bottom left corner of the computer. It is covered by a Mylar shield and has two connectors and one screw. To remove the power button board: 98 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3. Remove the stand (see Stand on page 41). 4.
8. Remove the Torx screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). NOTE: On some models, the left screw that secures the left speaker (when viewed from the rear) may also secure the Mylar. 9. Disconnect the two cables (1) from the board, and then remove the Torx screw that secures the board to the computer (2). 10. Remove the power button board from the computer. To install the power button board, reverse the removal procedures.
Front bezel Description Spare part number Front bezel 762610-001 The front bezel is located on the front of the computer and is secured to the main system bracket with eight Torx screws. Replacement bezels include the webcam shutter and capacitive sensor board. On models that do not include a webcam, you must remove the shutter and install the webcam insert (Webcam assembly kit) into the slot in which the webcam would otherwise be installed. To remove the front bezel: 1.
11. Remove the bracket by removing the Torx screw and then lifting the bracket off the computer. 12.
13. Lift the bracket from the bezel. To install the front bezel, reverse the removal procedures.
Antenna Description Spare part number Antenna kit 698218-001 The antenna route from the WLAN card to the top of the computer. To remove the antenna: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). 2. Remove the access panel (see Access panel on page 39). 3. Remove the optical drive (see Replacing the optical disc drive on page 56). 4. Remove the stand (see Stand on page 41). 5. Remove the lower panel (see Lower panel on page 44). 6.
12. Remove the two Torx screws that secure each antenna to the frame.
13. Note the routing path for each antenna for replacement. To install the antenna, reverse the removal procedures. Display panel Description Spare part number Display panel 732495-001 Display panels require a backlight cable specific to the manufacturer. Make sure you use the backlight cable packaged with the display panel. The display panel is secured to the base pan with four Torx screws. To remove the display panel: 1.
6. Remove the VESA mounting adapter (see VESA mounting adapter on page 45). 7. Remove the power supply (see Power supply on page 84). 8. Remove the speakers (see Speakers on page 79). 9. Remove the side panels (see Side panels on page 82). 10. Remove the front bezel (see Front bezel on page 100). 11. Disconnect the backlight cable from the display panel. NOTE: Replace the backlight cable with the new backlight cable that comes with the new display panel kit.
14. Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side of the connector, and pulling the cable from the connector (2). Be sure to correctly position the jumpers on the converter board for the installed display panel, as follows: CAUTION: Incorrect jumper placement can result in damage to the converter board and display panel. To install a display panel, reverse the removal procedures.
Hard drive and optical drive cables and connectors Description Spare part number Optical drive cable (data and power assembly) 698221-001 Hard drive cable (data and power assembly) 698215-001 The hard drive and optical drive connectors are located near the middle of the computer, partially under the main display bracket. Each connector is secured with two Torx screws and has two cables that connect to the system board. The optical drive connector cables are longer than the hard drive connector cables.
11. Remove two Torx screws that secure the hard drive connector or the optical drive connector to the computer. 12. Remove the cables from the metal clips built into the computer. 13. Disconnect the hard drive cables or the optical drive cables from the system board. NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires. 14. Remove the connector from the computer. To install the hard drive or optical drive connector, reverse the removal procedures.
6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 110 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Table 6-1 Computer Setup—File Option Description System Information Lists: ● Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● Chassis serial number ● Asset tracking number ● System Board ID ● System Board CT Number ● BIOS version and date ● ME firmware version About Displays copyright notice.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color, SMART category.
Table 6-2 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled. This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Table 6-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio NOTE: ● Network controller NOTE: USB Security Set this value to ‘Device hidden’ to disable all system volume. You must disable AMT before trying to hide the network controller.
Table 6-3 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security. The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
Table 6-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 6-3 Computer Setup—Security (continued) DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
Table 6-4 Computer Setup—Power (continued) OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended. ● Unique Sleep State Blink Rates—Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots.
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days. Clears memory on all boots. ● POST messages (enable/disable).
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Device Options Allows you to set: ● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, which allows one core of the system to run at a higher than standard frequency and power if other cores are idle. Default is enabled. ● Num Lock State at Power-On (off/on). Default is off. ● LVDS Panel Select (Auto-select, LG, Samsung). Use this option to select the display panel manufacturer.
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Connected BIOS Update BIOS via Network Enables or disables the feature that updates the BIOS using the network. ● Connected BIOS (Enabled/Disabled). Enables or disables BIOS network support. Default is enabled. ● Use Proxy (Enabled/Disabled). When enabled, displays Proxy Address field to configure the URL of the proxy server. Default is disabled. Allows you to use F10 Setup to check for BIOS updates from hp.
7 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
After pressing F2, the BIOS sequentially searches three places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 126). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected.
8 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 128 in this guide.
● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 180 for more information. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● Press and hold any key. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections.
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 7, click Start, expand Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications. In the left column, expand Computer, right-click on a drive, select Properties, and then select the Tools tab.
Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry. Computer will not boot from hard drive.
Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Blank screen (no video). Cause Solution You may have a screen blanking utility installed or energy saver features are enabled. Press any key or click the mouse button and type your password (if set). System ROM is corrupted; system is running in Boot Block Emergency Recovery Mode (indicated by eight beeps). Reflash the system ROM with the latest BIOS image. You are using a fixed-sync monitor and it will not sync at the resolution chosen.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card (if applicable). Power on the system. 2. Replace the graphics card (if applicable). 3. Replace the system board. For systems with integrated graphics, replace the system board.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. 3.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. 1. Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. 2.
Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Cursor will not move using the arrow keys on the keypad.
Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds.
Table 8-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of the system. Cause Solution When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module.
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Savings. S5 Wake on LAN is disabled (some models).
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer). The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions. System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive.
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser.
Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
9 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.
If Windows is responding, use these steps to start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Refresh: 1.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Reset: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer.
Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
There are two types of recovery media. To determine which steps to follow for your computer: 1. Click the Start button. 2. Click All Programs. ● If Security and Protection is listed, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on page 173. ● If Productivity and Tools is listed, continue with the steps in Creating recovery discs with HP Recovery Disc Creator (select models only) on page 174.
NOTE: You must use a USB flash drive with a capacity of at least 8 GB. 1. Close all open programs. 2. Insert the USB flash drive into a USB port on the computer. 3. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click Recovery Media Creation. 4. Click Create recovery media with a USB flash drive, and then click Next. 5. Select the USB flash drive from the list of media.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.
To start System Restore: 1. Close all open programs. 2. Click the Start button, right-click Computer, and then click Properties. 3. Click System protection, System Restore, click Next, and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery.
3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs. is listed, follow the steps in System Recovery when Windows is not responding on page 177. ● If Security and Protection is listed, continue with step 5. ● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 177. 5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager.
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2. Click the Start button, and then click Shut Down.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1.
10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM checksum. 1. Verify the correct ROM. 2. Flash the ROM if needed. 3. Clear CMOS.
Control panel message Description Recommended action 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 1. Ensure memory modules are correctly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory module(s). 4.
Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 192.) 3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible).
Control panel message Description Recommended action 917-Front Audio Not Connected Front audio connector has been detached or unseated from motherboard. Reconnect or replace front audio cable. 918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard. Reconnect or replace front USB harness. 1151-Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1. 1. Clear CMOS.
Control panel message Description Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1.
Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board.
Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 188 Parity RAM failure. Chapter 10 POST error messages Run Computer Setup and Diagnostic utilities.
Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Activity Beeps Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Activity Beeps Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
11 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Establishing a setup or power-on password To establish the power-on or setup password features, complete the following steps: 1. Turn on or restart the computer. 2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 3. Press the F10 key to enter Computer Setup. 4. To establish Setup password, select Security > Setup Password and follow the instructions.
6. Replace the jumper. 7. Replace the access panel. 8. Reconnect the external equipment. 9. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 10. Establish the new passwords in Computer Setup. See Computer Setup (F10) Utility on page 110 for information. Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
A Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
B Specifications Dimensions (with stand) Height 16.8 in 42.6 cm Width 20.5 in 52.2 cm Depth 7.7 in 19.6 cm 19.5 lb – 22.2 lbs 8.83 kg – 10.
Index Symbols/Numerics 2nd hard drive cable spare part number 16 A access panel locked 131 removing 39 adapter, DisplayPort to HDMI spare part number 17 antenna removing 103 antenna kit spare part number 103 antenna kit, spare part number 12 audible codes 189 audio problems 145 B backlight cable spare part number 16 backup and recovery, Windows 7 172 Backup and Restore, Windows 7 175 backups creating Windows 7 172, 175 personal files for Windows 8 computer models 167 battery disposal 33 battery replacement
fan removing 80 spare part number 11, 17, 80, 87, 108 fan grommet, spare part number 12 fan sink assembly spare part number 11 fan, power supply 31 features overview 1 flash drive problems 161 flashing LEDs 189 front bezel removing 100 spare part number 100 front components 3 front panel problems 162 G general problems 130 grounding methods 28 H hard disc drive 2.5-inch 47 2.5-inch, installing 54 2.5-inch, removing 49 3.5-inch 47 3.5-inch, installing 52 3.
power button board spare part number 14, 24, 98 power button board cable spare part number 16 power cord set requirements country specific 197 power problems 134 power supply 198 fan 31 removing 84 spare part number 84 spare part numbers 24 power-on password 192 printer problems 147 problems audio 145 CD-ROM or DVD 159 flash drive 161 front panel 162 general 130 hard drive 135 hardware installation 150 Internet access 162 keyboard 148 Media Card Reader 138 memory 156 monitor 139 mouse 148 network 153 power
SATA connectors 33 spare part numbers 14, 24 System Recovery using Windows 7 recovery media 177 System Recovery, Windows 7 176 system restore point creating for Windows 8 computer models 167 restoring for Windows 8 computer models 168 system restore points, creating Windows 7 172 System Restore, Windows 7 175 T tamper-proof screws tool 32 temperature control 29 thermal module removing 70 thermal module, spare part number 11, 17 thermal pad, spare part number 12 tilt/swivel stand removing 42 tools, servicing
