HP ElitePad 1000 G2 Rugged Tablet User Guide
© Copyright 2015 Hewlett-Packard Development Company, L.P. Java is a registered trademark of Oracle and/or its affiliates. Windows is a U.S. registered trademark of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Welcome ....................................................................................................................................................... 1 Finding information ............................................................................................................................................... 2 2 Getting to know your tablet ........................................................................................................................... 4 Front ..
2-finger pinch zoom .......................................................................................................................... 18 2-finger click ..................................................................................................................................... 18 Rotating (select models only) ........................................................................................................... 19 Edge swipes .............................................................
Conserving battery power .............................................................................................. 34 Using external AC power ................................................................................................................... 34 7 External cards and devices ........................................................................................................................... 36 Using smart cards ........................................................................
Using Windows Refresh or Windows Reset ...................................................................................... 48 11 Computer Setup and HP PC Hardware Diagnostics (UEFI) ............................................................................... 49 Using Computer Setup ......................................................................................................................................... 49 Starting Computer Setup ..........................................................
1 Welcome After you set up and register the tablet, it is important to take the following steps: ● Connect to the Internet—Set up your wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 12. ● Update your antivirus software—Protect your tablet from damage caused by viruses. The software is preinstalled on the tablet. For more information, see Using antivirus software on page 41. ● Get to know your tablet—Learn about your tablet features.
Finding information The tablet comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the tablet ● Help to identify tablet components HP Support Assistant ● Operating system information To access HP Support Assistant on the Start screen, tap the HP Support Assistant app. ● Software, driver, and BIOS updates ● To obtain the latest user guide, go to http://www.hp.com/ support, and select your country.
Resources For information about When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For worldwide support, go to http://h20565.www2.hp.com/ portal/site/hpsc.
2 Getting to know your tablet The following sections provide an overview of the HP ElitePad 1000 G2 Rugged Tablet capabilities. ● Front ● Back (closed) ● Back (open) ● Top ● Bottom ● Labels ● Changing your tablet's settings ● Finding your hardware and software information Front Component Description (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs).
Component Description (5) Webcam status light (front) On: The webcam is on. (6) Near Field Communications (NFC) tapping area (select models only) Allows you to touch an NFC-compatible device to this area to wirelessly connect and communicate with the tablet and transfer data back and forth. (7) Windows button Displays the Start screen. *The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Back (closed) Component Description (1) I/O door Provides access to an internal USB port and smart card reader. (2) Hand strap connectors (2) Are used to attach the included hand strap. (3) Bar-code scanner buttons (2) (select models only) Activate the bar-code scanner when pressed. For information about using the bar-code scanner, see Barcode scanner (select models only) on page 26. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures photographs.
Back (open) Component (1) Description USB 3.0 port Supports a USB user authentication device that can be used while the I/O door is closed. HP does not recommend using a wireless transceiver or a USB device that prevents the I/O door from closing. For details about different types of USB ports, see Using a USB device on page 36. (2) Smart card reader Supports optional smart cards.
Top Component (1) Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a display audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Bottom The following components are protected by I/O doors. To open a door, gently lift its bottom edge. Component (1) Description Bar-code scanner (select models only) Scans bar codes. For information about using the bar-code scanner, see Bar-code scanner (select models only) on page 26. (2) HDMI port Connects an optional video or audio device, such as a highdefinition display, any compatible digital or audio component, or a high-speed HDMI device.
● Regulatory label(s)—Provide(s) regulatory information about the tablet. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. ● Laser label(s) (select models only)—Provide information about using the bar-code scanner laser properly. Changing your tablet's settings You can change view and screen brightness.
Adjusting your tablet's screen brightness To adjust the screen brightness: 1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings. 2. Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen brightness.
3 Connecting to a network Your tablet can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your tablet and a wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
To use the WLAN device in your tablet, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). Using an Internet service provider When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP.
A firewall checks both data and requests for data that are sent to your network, and discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types. ● Use wireless encryption. Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your tablet to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs.
4 Navigating using touch gestures Your tablet allows navigation using touch gestures on the touch screen. Using touch screen gestures You can control items on the touch screen directly with your fingers. One-finger slide The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. NOTE: Press and hold your finger on an object to open a help screen that provides information about the object. Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and then drag them in an up, down, left, or right motion.
2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the screen and then moving your fingers apart. ● Zoom out by placing two fingers apart on the screen and then moving your fingers together. 2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with a mouse.
Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock. NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be functional for all apps.
Left-edge swipe The left-edge swipe reveals your open apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge to switch between apps. Without lifting your finger, swipe back toward the left edge to display all open apps. Top-edge swipe The top-edge swipe displays app command options that allow you to customize apps. ● 20 Gently swipe finger from the top edge to reveal the app command options.
Using the on-screen keyboard You may want to enter data into a data field. This may be required when you set up a wireless network configuration or a weather reporting location, or when you access user accounts on Internet sites. The tablet has an on-screen keyboard that is displayed when you need to enter such information into data fields. 1. To display the keyboard on the Start screen, tap in the first data field. The keyboard is displayed.
5 Detailed functions Your tablet includes the following: ● Integrated speakers ● Integrated webcam ● Bar-code scanner (select models only) ● Multimedia buttons or keys Audio On your tablet, you can download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting headphones and microphones You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your tablet. Many headsets with integrated microphones are commercially available. To connect wireless headphones or headsets to your tablet, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset.
● Capturing and sharing video ● Streaming video with instant message software ● Taking still photos For best results, use both hands to steady the tablet. For details about using the webcam, see the webcam software Help. Video Your HP tablet is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your tablet without needing to connect to a network.
HDMI The HDMI port connects the tablet to an optional video or audio device, such as a high-definition display, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately). One HDMI device can be connected to the HDMI port on the tablet. The information displayed on the tablet screen can be simultaneously displayed on the HDMI device. To connect a video or audio device to the HDMI port: 1.
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select Speakers. 3. Click Set Default, and then select OK. Bar-code scanner (select models only) To use the bar-code scanner: 1. Open a bar-code reading utility (sold separately) that you have installed on the tablet. 2. Press and hold one of the bar-code scanner buttons, and aim the scanner beam at the bar code. 3.
2. Scan the following QR code. 3. Exit programming mode by scanning the following QR code. The bar-code scanner inserts a carriage return after each scanned bar code until you either repeat the previous procedure or restore the default settings (see Restoring default settings on page 28). Configuring the bar-code scanner volume The tablet is shipped with the tone and volume of the bar-code scanner turned off. To turn on the tone and adjust the volume: 1.
3. ● To set the volume to medium: ● To set the volume to high: ● To turn the volume off: Exit programming mode by scanning the following QR code. Restoring default settings To restore the bar-code scanner to its original settings: 28 1. Open programming mode by scanning the following QR code. 2. Scan the following QR code.
3. Exit programming mode by scanning the following QR code.
Near Field Communications (NFC) You can touch an NFC-compatible device to the center front NFC area on the tablet to wirelessly connect and communicate with the tablet and transfer data back and forth. NFC can also be used for security purposes. See Front on page 4 to locate the NFC tapping area.
6 Power management NOTE: Your tablet has a power button. Shutting down the tablet CAUTION: Unsaved information is lost when the tablet shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the tablet.
When the tablet exits Sleep, the tablet returns to the screen where you stopped working. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before the tablet will return to the screen. Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge.
The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the battery(ies) could affect your warranty coverage. If a battery is no longer holding a charge, contact support. When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
Identifying low battery levels When a battery that is the sole power source for the tablet reaches a low or critical battery level, the following behavior occurs: ● On the Windows desktop, the power meter icon in the notification area shows a low or critical battery notification. NOTE: For additional information about the power meter, see Using the power meter and power settings on page 32.
● When charging a battery ● When installing or modifying system software ● When running Disk Defragmenter ● When performing a backup or recovery When you connect the tablet to external AC power, the following events occur: ● The battery begins to charge. ● If the tablet is turned on, the power meter icon in the notification area changes appearance. When you disconnect external AC power, the following events occur: ● The tablet switches to battery power.
7 External cards and devices Using smart cards NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards. A smart card is a credit card-sized accessory that carries a microchip containing memory and a microprocessor. Like personal computers, smart cards have an operating system to manage input and output, and they include security features to protect against tampering. Industry-standard smart cards are used with the smart card reader.
▲ After opening the I/O door at the bottom of the tablet, connect the USB cable for the device to the USB port. NOTE: The following illustration might look slightly different than your tablet. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the tablet.
Using optional external devices NOTE: For more information about required software and drivers, or to learn which port to use, see the manufacturer's instructions. To connect an external device to the tablet: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the tablet. 2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3.
Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the tablet from being mishandled or stolen. NOTE: The security cable slot on your tablet might look slightly different from the illustration in this section. See Getting to know your tablet on page 4 for the location of the security cable slot on your tablet. 1. Lift the edge of the security cable slot dust cover that has a rectangular indentation. 2.
8 Security Protecting the tablet Standard security features provided by the Windows operating system and Computer Setup can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your tablet for service, back up and delete confidential files, and remove all password settings.
The following tables list commonly used Windows and BIOS administrator passwords and describe their functions. Setting passwords in Windows Password Function Administrator password* Protects access to a Windows administrator-level account. NOTE: Setting the Windows Administrator password does not set the BIOS Administrator password. User password* Protects access to a Windows user account.
Windows Defender is installed on your tablet. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized email attachments. To permanently resolve the problem, reconfigure the firewall. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates.
9 Maintenance IP-65 rating This tablet is rated IP-65, which means that it is protected against dust and jetting water. To maintain the IP-65 rating, close the audio-in (headphone)/audio-out (microphone) jack and all I/O doors. Cleaning your tablet Your tablet is treated with Sureshield, an antimicrobial agent which helps protect the tablet. The hand strap, quick release pins, camera lens, camera flash cover, bar-code scanner cover, screws, screen, and HP logo are not treated with Sureshield.
● Sodium hypochlorite 1%–5% with sodium hydroxide 0.5%–2% ● Gentle dish soap and water ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: The common hospital cleaning agents listed previously were successfully tested with this product. Cleaning solvents other than those on this list may damage your tablet. Fibrous materials, such as paper towels, can scratch the tablet.
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are found, they are downloaded and applied automatically. SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download SoftPaqs, you must first download and install the program. Go to the HP website at http://www.hp.com/go/ sdm, and then follow the instructions to download and install SoftPaq Download Manager. To download SoftPaqs: 1.
10 Backup and recovery To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using an optional external flash drive, or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your tablet. 1.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the tablet are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. NOTE: An external keyboard, mouse, and external flash drive may be required to perform this procedure. 1. If possible, back up all personal files. 2.
4. To power on the tablet, press the Power button and Volume down button simultaneously. The Startup menu is displayed. 5. Tap F9 Boot Options. 6. Select the external flash drive as the boot device. 7. Restart the tablet. Using Windows Refresh or Windows Reset When your tablet is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.
11 Computer Setup and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or F10 BIOS Setup (Basic Input/Output System), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Shut down the tablet. 2. To power on the tablet, press the Power button and Volume down button simultaneously. The Startup menu is displayed. 3. Press f10 to enter Computer Setup. 4. Select Main, and then tap Restore Defaults. 5. Follow the on-screen instructions. 6. To save your changes and exit, select Save Changes and Exit, and then follow the on-screen instructions.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the tablet or an unsuccessful installation, download and install a BIOS update only when the tablet is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the tablet is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start HP PC Hardware Diagnostics UEFI: 1. Shut down the tablet if it is not already powered off 2. To power on the tablet, press the Power button, and then press the Volume down button. 3. Select System Diagnostics. 4. Select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: 52 If you need to stop a diagnostic test while it is running, press anywhere on the screen.
12 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For worldwide support, go to http://h20565.www2.hp.com/portal/site/hpsc. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● Email support. ● Find support telephone numbers. ● Locate an HP service center.
13 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the tablet. The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the tablet can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this tablet.
A Traveling with the tablet For best results, follow these traveling and shipping tips: ● Prepare the tablet for traveling or shipping: ◦ Back up your information. ◦ Remove all external media cards, such as memory cards. CAUTION: To reduce the risk of damage to the tablet, damage to a drive, or loss of information, remove the media from a drive before shipping, storing, or traveling with a drive. ◦ Turn off and then disconnect all external devices. ◦ Shut down the tablet.
B Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
C Troubleshooting Troubleshooting resources ● Access website links and additional information about the tablet through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.
A video is not visible on an external display 1. Be sure that both the tablet and an external display device are on. Then, on the on-screen keyboard, press fn+f4 one or more times to switch between the tablet screen and the external display. 2. Configure the monitor settings to make the external display primary: a. From the Windows desktop, right-click on a blank area of the tablet desktop, and select Screen resolution. b. Specify a primary display and a secondary display.
Index A administrator password 41 ambient light sensor, identifying 4 antivirus software 41 audio functions, checking 23 audio-in (microphone) jack, identifying 8 audio-out (headphone) jack, identifying 8 B bar-code scanner configuring 26, 27 default settings 28 identifying 9 scanning 26 battery conserving power 34 discharging 33 displaying remaining charge 33 low battery levels 33 Battery Check 33 battery information, finding 33 battery power 32 BIOS determining version 50 updating 50 Bluetooth device 12,
M microphone (audio-in) jack, identifying 8 N Near Field Communications 30 network jack, identifying 9 NFC tapping area 5 O operating environment 54 optical drive 38 optional external devices, using 38 P password protection on wakeup 32 passwords administrator 41 user 41 pinching touch screen gesture 18 ports HDMI 9, 25 serial 9 power battery 32 conserving 34 options 31 power button 31 power button, identifying 8 power connector, identifying 9 power-saving states 31 product name and number, tablet 9 public
