Administration Manual

3. Double-click the m essage entr y for more information about a reference. Each message has a
universal I D (UNID).
Messages can be in one of the following states:
• Preprocess: An encapsulated message is being processed.
• Pending: A message has not b een sent to the IAP. It is pending on a mail server or on the
HP gateway server.
• Sent: A message has been sent to the IAP from the gateway server.
• Error : An error occurred and the message was not processed.
Re ference database troubleshooting tools
New tools have been add ed in HP EAs Domino version 2.0.1 to help HP troubleshoot archiving
problems. The tools are located in each reference database and should only be used under the direction
of HP support.
• Find Parent tool: If there is a problem with archiving a message, this tool locate
sthemessagein
a journal or user mail file.
• Reset Status tool: This tool changes the processing status of a message and reference. The Hold
status (for pending documents) and the Hold-P status (for documents being preprocessed) remove
messages and their associated references out of the archiving execution path.
• Encapsulation Tools: The three flag message o ptions find a source message and stamp it with
the appropriate flag for HP support. The revert option finds and deletes the transpor t copy
ofamessage.
Working with log files
You can view a log of mining activity and change the number of d ays that log entries are kept.
HP EAs-D Log database
The HP EAs-D Log database (hprim\hp_risslog)records:
• Activity of the m ining p rogram (rissminer) and the EAs Domino agents
• Any debugging that you are asked to perform by HP suppor t
HP Email Archiving software for IBM Lotus Domino Version 2.0
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