HP ProtectTools Troubleshooting Guide

4 www.hp.com Technical Reference Guide
HP ProtectTools Troubleshooting Guide
Software
Impacted-Short
description
Details Solution / Workaround
HP ProtectTools Embedded
Security—Encrypting
folders, sub folders, and
files on PSD cause error
message
If the user copies files and
folders to the PSD and tries to
encrypt folders/files or
folders/subfolders, the Error
Applying Attributes
message appears. The user
can encrypt the same files on
the C:\ drive on an extra
installed hard drive.
This is as designed.
Moving files/folders to the PSD automatically
encrypts them. There is no need to
“double-encrypt” the files/folders. Attempting to
double-encrypt them using on the PSD using EFS
will produce this error message.
HP ProtectTools Embedded
Security—Cannot Take
Ownership With Another
OS In Multi-Boot Platform
If a drive is set up for multiple
OS boot, ownership can only
be taken with the platform
initialization wizard in one
operating system.
This is as designed.
For security reasons, the Embedded Security is
designed to work with only one OS per system.
HP ProtectTools Embedded
Security—Unauthorized
administrator can view,
delete, rename, or move
the contents of encrypted
EFS folders
Encrypting a folder does not
stop an unauthorized user
with administrative rights to
view, delete, or move
contents of the folder.
This is as designed.
It is a feature of EFS, not the Embedded Security
TPM. Embedded Security uses Microsoft EFS
software, and EFS preserves file/folder access
rights for all administrators.
HP ProtectTools Embedded
Security—Encrypted folders
with EFS in Windows 2000
are not shown highlighted
in green
Encrypted folders with EFS
are highlighted in green in
Windows XP, but not in
Windows 2000.
This is as designed.
It is a feature of EFS that it does not highlight
encrypted folders in Windows 2000, but it does
in Windows XP. This is true whether or not an
Embedded Security TPM is installed.
HP ProtectTools Embedded
Security—EFS does not
require a password to view
encrypted files in Windows
2000
If a user sets up the
Embedded Security, logs on
as an administrator, then logs
off and back on as the
administrator, the user can
subsequently see files/folders
in Windows 2000 without a
password.
This is as designed.
It is a feature of EFS in Windows 2000. EFS in
Windows XP, by default, will not let the user
open files/folders without a password.
HP ProtectTools Embedded
Security—Software should
not be installed on a restore
with FAT32 partition
If the user attempts to restore
the hard drive using FAT32,
there will be no encrypt
options for any files/folders
using EFS.
This is as designed.
Microsoft EFS is supported only on NTFS and
will not function on FAT32. This is a feature of
Microsoft's EFS and is not related to HP
ProtectTools software.