HP ENVY 4520 All-in-One series
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started ................................................................................................................................................... 2 Accessibility .......................................................................................................................................................
Tips for using Web Services ................................................................................................................................. 29 6 Work with cartridges ................................................................................................................................... 30 Check the estimated ink levels ............................................................................................................................ 30 Replace the cartridges ...........
1 How do I? Learn how to use your HP ENVY 4520 series ENWW ● Get started on page 2 ● Print on page 13 ● Use Web Services on page 26 ● Copy and scan on page 20 ● Work with cartridges on page 30 ● Connect Your Printer on page 36 ● Technical information on page 62 ● Solve a problem on page 44 1
2 Get started This section contains the following topics: ● Accessibility ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Windows) ● Sleep mode ● Auto-Off ● Quiet Mode Accessibility The printer provides a number of features that make it accessible for people with disabilities.
Printer parts Front view Figure 2-1 Front and top views of HP ENVY 4520 All-in-One series ENWW Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Cartridge access door 5 Paper path cover 6 Ink cartridges 7 On button (also referred to as the Power button) 8 Front panel 9 Printer display 10 Automatic output tray extender (also referred to as the tray extender) 11 Paper-width guides 12 Paper tray 13 Paper tray door Printer parts 3
Back view Figure 2-2 Rear view of HP ENVY 4520 All-in-One series Feature Description 1 Power connection. Use only the power cord supplied by HP. 2 Rear USB port Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. 4 Label Name and Description 1 On button: Turns the printer on or off. 2 Back button: Returns to the previous screen.
Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can select a copy type or change the copy settings. Scan : Opens the Scan menu where you can select a destination for your scan. HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more. Quick Forms : Using HP Quick Forms, you can print calendars, check lists, games, notebook paper, graph paper, and music paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel. ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy-coated on both sides for two-sided use.
● Load only one type of paper at a time into the paper or photo tray. ● When loading the tray, make sure the paper is loaded correctly. ● Do not overload the tray.
● 4. Slide the paper-width guides firmly against the edge of the photo paper. Push the paper tray back into the printer and close the paper tray door. Learn how to print photos on HP Photo Paper. Click here to go online for more information. To load full-size paper ENWW 1. Open the paper tray door. 2. Pull the paper tray out and slide the paper-width guides outward. 3. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down.
● 4. Slide the paper-width guides inward until they stop at the edges of the paper. Push the paper tray back in and close the paper tray door. Load original To load original on the scanner glass 10 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass.
3. Close the scanner lid. Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities. ● Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another. ● Choose the paper size. NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match. 4. ● Select the orientation. ● Enter the scaling percentage. Click Print.
NOTE: 4. If you change the paper size ensure that you have loaded the correct paper. b. Select an Orientation. c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings: ● Paper Type: The appropriate photo paper type ● Quality: Best or Maximum dpi ● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option. ◦ Off: applies no changes to the image. ◦ On: automatically focuses the image; moderately adjusts image sharpness.
● On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop-down list. ● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area. ● Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.
To use AirPrint, ensure the following: ● The printer and the Apple device must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting . ● Load paper that matches the paper settings of the printer. Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
4. ● Paper Type: The appropriate paper type ● Quality: Maximum dpi Select any other print settings that you want, and then click Print. Tips for print success Use the following tips to print successfully. Tips for ink and paper ● Use original HP cartridges. Original HP cartridges are designed for and tested with HP printers to help you produce great results, time after time. ● Make sure the cartridges have sufficient ink. To view the estimated ink levels, touch (Ink) from the Home screen.
Printer settings tips (OS X) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality, click the Color Options disclosure triangle, and choose Grayscale from the Color pop-up menu.
4 Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success Copy documents The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. Make a 1-sided copy 1. Load the original print side down on the right front corner of the scanner glass. 2.
Scan You can scan documents, photos, and other paper types, and save them to your computer. After scanning to a computer is enabled, you can start scanning from the printer display or from the printer software on your computer. NOTE: Some scan functions are only available after you have installed the HP printer software.
4. Choose the type of scan you want. 5. Touch OK. To scan a document or photo to a file (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
To enable Webscan 1. Open the embedded web server. For more information, see Open the embedded Web server on page 42. 2. Click the Settings tab. 3. In the Security section, click Administrator Settings. 4. Select Webscan to enable Webscan. 5. Click Apply and then click OK . To scan using Webscan Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print side down on the right front corner of the scanner glass. 2.
● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is finished. ● Click the save icon to the right of the shortcut, and then click Scan . Go online to learn more about using the HP Scan software. Learn how to: ● customize scan settings, such as image file type, scan resolution, and contrast levels. ● scan to network folders and cloud drives. ● preview and adjust images before scanning.
ENWW ● If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the printer software. ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display.
5 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services What are Web Services? ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer.
To set up Web Services using the printer control panel 1. From the printer control panel display, touch HP Printables. 2. Touch Enable Web Services. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.
NOTE: The ePrint server does not accept email print jobs if there are multiple email addresses included in the "To" or "Cc" fields. Only enter the HP ePrint email address in the "To" field. Do not enter any additional email addresses in the other fields. NOTE: The email is printed once it is received. As with any email, there is no guarantee when or whether it is received. You can check the print status on HP Connected (www.hpconnected.com).
6 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to display the estimated ink levels. To check the ink levels from the printer software (Windows) 1.
Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. 3. a. Open the access door. b. Open the latch on the cartridge slot. c. Remove the cartridge from the slot. Insert a new cartridge. a. ENWW Remove the cartridge from packaging.
4. b. Remove plastic tape using the pull tab. c. Slide the new cartridge in the slot and close the latch until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Order ink supplies Before ordering cartridges, locate the correct cartridge number. Locate the cartridge number on the printer ▲ The cartridge number is located inside the cartridge access door.
2. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came with the product. Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer.
ENWW ● When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider getting replacement cartridges to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. See Replace the cartridges on page 31 for more information. ● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. Outside of the printer, if unprotected, cartridges begin to dry out.
7 Connect Your Printer Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Open the embedded Web server on page 42.
NOTE: Before you proceed, go through the list at Before you begin on page 36. 1. From the printer control panel, touch 2. Touch 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup. ( Wireless ). ( Settings ). Change the connection type After you have installed the HP printer software and connected the printer to your computer, you can use the software to change the connection type (for example, from a USB connection to a wireless connection).
Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. 1. From the printer control panel, touch 2. Touch to turn Wireless on or off. If the printer is not configured to connect to a network, turning wireless on automatically launches the Wireless Setup Wizard. ( Wireless ), and then touch ( Settings ).
To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
To print from a wireless-capable computer (OS X) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi on the computer. For more information, see the documentation provided by Apple. 3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP ENVY-4520 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. NOTE: 4. To find the password, touch (Wi-Fi Direct) on the Home screen. Add the printer. a.
4. Touch OK to continue. 5. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following settings: 6. ● IP Address ● Subnet Mask ● Default Gateway ● DNS Address Enter your changes, and then touch Apply. Advanced printer management tools (for networked printers) To view or change some settings, you might need a password. NOTE: You can open and use the embedded Web server without being connected to the Internet.
HP Utility (OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
● Starting where you left the application (especially useful when using setup wizards) ● Remembering the EWS browser language setting ● Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.
8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard.
ENWW b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. d. Reinsert the paper path cover. Make sure it snaps into place.
2. e. Close the cartridge access door. f. Touch OK on the control panel to continue the current job. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage. a. Open the cartridge access door. b. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the jammed paper with both hands, and then pull it towards you.
b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
● If you are printing on both sides of a page, do not print highly saturated images on light weight paper. ● Use paper types that are recommended for the printer. For more information, see Paper basics on page 5. ● If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not load paper when the printer is printing.
2. Open the cartridge access door. 3. Remove the cartridge indicated in the error message. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. 5. Feature Description 1 Electrical contacts Wipe only the contacts with a damp lint-free cloth.
Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Troubleshoot problems with print jobs not printing Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
b. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.
iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP b. i. From the Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. Try using your printer again. 6.
1 Power connection to the printer 2 Connection to a power outlet 2. Look inside the printer and check for a green light indicating the printer is receiving electrical power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another power outlet. 3. Look at the On button located on the printer. If it is not lit, the printer is turned off. Press the On button to turn on the printer.
4. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 5. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
To align the cartridges from the printer display 6. a. Load Letter or A4 unused plain white paper into the input tray. b. From the printer control panel display, touch Tools . c. Touch Align Printer, and then follow the on-screen instructions. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer software a. Load letter or A4 unused plain white paper into the paper tray. b.
c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions. To clean the cartridges from the printer display a. Load Letter or A4 unused plain white paper into the input tray. b. From the printer control panel display, touch Tools . c. Touch Clean Cartridges, and then follow the on-screen instructions.
To print a test page a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP ENVY 4520 series from the list of devices at the left of the window. d. Click Test Page. e. Click the Print Test Page button, and follow the on-screen instructions. Check the test page for jagged lines in the text or streaks in the text and colored boxes.
Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 24 Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
Find network settings for wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). Use an HP online troubleshooting wizard Learn how to find your network name (SSID) and wireless password. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
The cartridge access door is open ● Close the cartridge access door to begin printing. Cartridges alignment fails ● If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor.
Chat with an HP support agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: ● Product name (Located on the printer, such as HP ENVY 4520) ● Product number (located inside the cartridge access door) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts.
A Technical information The technical specifications and international regulatory information for the HP ENVY 4520 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY 4520 series.
For information about future operating system releases and support, visit the HP online support website at www.hp.com/support .
Acoustic information If you have Internet access, you can access acoustic information from the HP website. Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds HP inkjet supplies recycling program HP is committed to protecting the environment.
Battery disposal in Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html.
The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) ENWW Environmental product stewardship program 67
China Energy Label for Printer, Fax and Copier Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
● Noise emission statement for Germany ● GS Statement (Germany) ● Declaration of conformity ● Notice to users of the U.S. telephone network: FCC requirements ● Notice to users of the Canadian telephone network ● Notice to users of the German telephone network ● Regulatory information for wireless products Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-1501.
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany GS Statement (Germany) 70 Appendix A Technical information ENWW
Declaration of conformity ENWW Regulatory information 71
Notice to users of the U.S.
Notice to users of the Canadian telephone network Notice to users of the German telephone network Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ENWW ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan Regulatory information 73
● Notice to users in Mexico ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil 74 Appendix A Technical information ENWW
Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 75
Notice to users in Mexico Notice to users in Japan Notice to users in Korea 76 Appendix A Technical information ENWW
Index A accessibility 2 B both sides, print on 15 buttons, control panel 4 C connectors, locating 4 control panel buttons 4 features 4 lights 4 status icons 5 copy specifications 63 customer support warranty 61 D double-sided printing 15 E embedded web server Webscan 22 environment Environmental product stewardship program 64 environmental specifications 63 G glass, scanner locating 3 H Help button 5 HP Utility (OS X) opening 42 I ink cartridges 4 IP settings 40 ENWW J jams clear 44 paper to avoid printe
paper-width guides illustration 3 troubleshoot feeding 48 troubleshoot multiple pages are picked 48 paper not picked up from tray 48 paper-feed problems 48 power 59 print 59 skewed pages 48 two-sided printing 15 U USB connection port, locating 3, 4 W warranty 61 Webscan 22 websites accessibility information 2 wireless communication regulatory information 73 set up 36 78 Index ENWW