HP ENVY 5000 All-in-One series
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Accessibility ......................................................................................................................................................
6 Work with cartridges ................................................................................................................................... 37 Information on cartridges and the printhead ..................................................................................................... 37 Check the estimated ink levels ............................................................................................................................ 37 Replace the cartridges .......................
Environmental product stewardship program .................................................................................................... 87 Index ...........................................................................................................................................................
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1 How do I? Learn how to use your HP ENVY 5000 series ENWW ● Get started on page 2 ● Print on page 18 ● Copy and scan on page 27 ● Web Services on page 34 ● Work with cartridges on page 37 ● Network setup on page 42 ● Solve a problem on page 54 1
2 Get started This section contains the following topics: ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off Accessibility The printer provides a number of features that make it accessible for people wit
For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 87. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions. ● Manage power ● Quiet Mode ● Optimize Printing Supplies Manage power Use Sleep Mode and Auto-off to conserve electricity. Sleep mode Power usage is reduced while in Sleep mode.
NOTE: Quiet Mode does not work if you print photos or envelopes. To turn Quiet Mode on or off from the printer control panel 1. From the Home screen, touch ( Setup ). 2. Touch the toggle button next to Quiet Mode to turn it on or off. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. Click Quiet Mode . 3. Select On or Off . 4. Click Save Setting.
Printer parts Front view Figure 2-1 Front and top views of HP ENVY 5000 All-in-One series ENWW Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Cartridge access door 5 Paper path cover 6 Ink cartridges 7 On button (also referred to as the Power button) 8 Front panel 9 Printer display 10 Output tray extender (also referred to as the tray extender) 11 Paper-width guides 12 Paper tray 13 Paper tray door Printer parts 5
Back view Figure 2-2 Rear view of HP ENVY 5000 All-in-One series Feature Description 1 Power connection. Use only the power cord supplied by HP. 2 Rear USB port Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. 6 Label Name and Description 1 Power button: Turns the printer on or off. 2 Back button: Returns to the previous screen.
Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can select a copy type or change the copy settings. Scan : Opens the Scan menu where you can select a destination for your scan. Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance functions. Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.
To change settings for a function The Home screen of the control panel display shows the available functions for the printer. 1. From the control panel display, on the Home screen, touch the icon of the function that you want to change settings for. 2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch the setting you want to change. 3. Follow the prompts on the control panel display to change the settings.
Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm),11 x 17 inches, and in two finishes - glossy or soft gloss (semi-gloss).
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.
2. Pull the paper tray out. 3. Load paper. ● Remove all paper from the paper tray, and then load the photo paper print side facing down and HP logos facing up. ● Slide the photo paper forward until it stops. ● Slide the paper-width guides firmly against the edge of the photo paper. 4. Push the paper tray back into the printer and close the paper tray door. 5. Pull out the tray extender manually. 6. Change or retain the paper settings on the printer display. To load full-size paper 1.
2. Pull the paper tray out and slide the paper-width guides outward. 3. Load paper. 4. 12 ● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. Push the paper tray back in and close the paper tray door.
5. Pull out the tray extender manually. 6. Change or retain the paper settings on the printer display. To load envelopes 1. Open the paper tray door. 2. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 3. Load envelopes 4. ENWW ● Insert one or more envelopes in the center of the paper tray. The print side should face down. Load envelopes according to the graphic. ● Slide a stack of envelopes inward until it stops.
5. Pull out the tray extender manually. 6. Select the loaded envelope type in the Paper Size menu on the printer display. Load original To load original on the scanner glass 14 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid.
Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To update the printer using the printer control panel 1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ). 2. Touch Tools. 3. Touch Update the Printer. 4. Touch Check Now. To enable the printer to automatically check for updates 1.
● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
To print from an Android or iOS device 1. Open the HP Smart app. 2. Tap the Plus icon if you need to change to a different printer, or add a new printer. 3. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos and documents from your device, cloud storage, or social media sites. 4. Select the photo or document you want to print. 5. Tap Print. Print documents using HP printer software To print documents (Windows) 1. Load paper in the input tray.
Print photos using HP printer software You can print a photo from your computer. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing. TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ).
5. – Off: applies no changes to the image. – On: automatically focuses the image; moderately adjusts image sharpness. Select any other print settings you want, and then click Print. Print on envelopes Avoid envelopes with the following characteristics: ● Very slick finish ● Self-stick adhesives, clasps, or windows ● Thick, irregular, or curled edges ● Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased.
4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain Paper. 5. Click Print. Print on both sides (duplexing) To print on both sides of the paper (Windows) 1. Load paper in the input tray. For more information, see Load media on page 10. 2. From your software, select Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box.
NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store. ● Windows Mobile: Tap Print from the Device menu.
Windows 10, Windows 8.1, and Windows 8 ● Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper type drop-down list, select the appropriate paper type. ● Click the Advanced tab. Select Print in Max DPI. Windows 7, Windows Vista, and Windows XP ● Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type. ● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.
● Install both the black and color cartridges correctly. For more information, see Replace the cartridges on page 38. ● Check the estimated ink levels in the cartridges to make sure there is sufficient ink. Ink level warnings and indicators provide estimates for planning purposes only. For more information, see Check the estimated ink levels on page 37. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
● – Color: Uses ink from all cartridges for full color prints. – Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints. – High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of black and grey tones for high quality black and white prints. To understand print quality settings: The print quality is measured in print resolution dots per inch (dpi).
4 Copy and scan ● Copy ● Scan ● Tips for copy and scan success Copy The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. To make a copy 1. Load the original print side down on the right front corner of the scanner glass. 2.
● Scan using Webscan Scan using the HP Smart app You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc.
6. ● Click or tap Add to add more documents or photos. ● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle. Select the file type you want, and then click or tap the Save icon to save it or click or tap the Share icon to share it with others. To edit a previously scanned document or photo HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned document or photo on your device. 1.
Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running prior to scanning. To enable the scan to a computer feature (Windows) If the printer is connected to the computer with a USB connection, the feature for scanning to computer is enabled by default and cannot be disabled.
Scan to email To scan a document or photo to email from HP printer software (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 3. In the printer software, under Print & Scan , click Scan , and then click Scan a Document or Photo . 4. Under Scan Shortcuts, select Email as PDF or Email as JPEG , and then click Scan .
4. Click the More link in the top right corner of the HP Scan dialog. The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section. 5. Click each section at the left of the detailed settings pane to review the settings in that section. You can review and change most settings using drop-down menus. Some settings allow greater flexibility by displaying a new pane.
3. In the Security section, click Administrator Settings. 4. Select Webscan from EWS to enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print-side down on the right front corner of the scanner glass. 2. Open the embedded web server. For more information, see Embedded web server on page 51. 3. Click the Scan tab. 4.
5 Web Services This section contains the following topics: ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet.
5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen. To set up Web Services using the embedded web server 1. Open the EWS. For more information, see Embedded web server on page 51. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4.
To print documents using HP ePrint 1. On your computer or mobile device, open your email application. 2. Create a new email message, and then attach the file that you want to print. 3. Enter the HP ePrint email address in the “To” field, and then select the option to send the email message. NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint server does not accept print jobs if there are multiple email addresses. To find the HP ePrint email address 1.
6 Work with cartridges ● Information on cartridges and the printhead ● Check the estimated ink levels ● Replace the cartridges ● Order cartridges ● Use single-cartridge mode ● Store printing supplies ● Cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for first time installation.
To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer software, click Estimated Levels. To check the ink levels from the HP printer software (OS X and macOS) 1. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. 2. Select the HP ENVY 5000 series from the list of devices at the left of the window. 3. Click Supplies Status. The estimated ink levels appear. 4.
b. 3. ENWW Open the latch on the cartridge slot. And then remove the cartridge from the slot. Insert a new cartridge. a. Remove the cartridge from packaging. b. Remove plastic tape using the pull tab.
c. 4. Slide the new cartridge in the slot and close the latch until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Order cartridges To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions.
NOTE: When the HP ENVY 5000 series operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed.
7 Network setup Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server on page 51.
If you cannot find the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot find this information, contact your network administrator or the person who set up the wireless network. Set up the printer on your wireless network To set up from the printer control panel Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows) 1. Before you proceed, make sure your computer and printer meet the following requirements: ● Your printer is currently connected to your computer through USB. ● Your computer is currently connected to a wireless network. 2. Open the HP Smart app.
with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides diagnostic information. If the printer is connected to a network, the test report displays details about the network settings. To print the wireless test report 1. On the printer control panel display, from the Home screen, touch ( Wireless ), and then touch ( Settings ). 2. Touch Print Reports 3. Touch Wireless Test Report.
1. On the printer control panel display, from the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Advanced Settings. 3. Touch IP Settings. A message appears warning that changing the IP address removes the printer from the network. 4. Touch OK to continue. 5. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following settings: 6.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Embedded web server on page 51. To change connection method 1. On the printer control panel display, from the Home screen, touch 2. Touch 3. Touch Connection Method and then select Automatic or Manual . (Wi-Fi Direct). ( Settings ). To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device.
To print from a wireless-capable computer (Windows) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot.
Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this time, this website might not be available in all languages.
8 Printer management tools This section contains the following topics: ● The HP Smart app ● Toolbox (Windows) ● HP Utility (OS X and macOS) ● Embedded web server The HP Smart app The HP Smart app allows you to view current printer information and update printer settings. You can view ink status, printer and network information. You can also print diagnostic reports, access print quality tools, and view and change printer settings.
Embedded web server When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, change settings, and manage it from your computer. NOTE: To view or change some settings, you might need a password. NOTE: You can open and use the embedded web server without being connected to the Internet. However, some features are not available.
To open the embedded web server through Wi-Fi Direct 1. On the printer control panel display, from the Home screen, touch (Wi-Fi Direct). 2. Touch 3. If the display shows that Wi-Fi Direct is Off , touch the toggle button next to Wi-Fi Direct to turn it on. 4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**- HP ENVY 5000 series (where ** are the unique characters to identify your printer). ( Settings ).
If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems.
9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you w
To clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later. 1. ENWW Check the paper path inside the printer. a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper.
2. d. Reinsert the paper path cover. Make sure it snaps into place. e. Close the cartridge access door. f. Touch OK on the control panel to continue the current job. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage. a. Open the cartridge access door. b.
d. Close the cartridge access door. e. Touch OK on the control panel to continue the current job. To get help from the print display, touch Help from the Home screen, touch How to Videos, and then touch Clear Carriage Jam. 3. If the problem is still not resolved, check the tray area. a. Pull out the paper tray to extend it. b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was.
Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper.
● ● ● Make sure paper is loaded in the tray. For more information, see Load media on page 10. Fan the paper before loading. ● Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. ● Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
4. 5. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. Feature Description 1 Electrical contacts Wipe only the contacts with a damp lint-free cloth. CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. 6. On the inside of the printer, locate the contacts in the print carriage.
Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer display and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable.
b. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. 5. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again.
Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP b. i. From the Windows Start menu, right click My Computer. ii.
To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 1 Power connection to the printer 2 Connection to a power outlet 2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power button to turn on the printer. NOTE: If the printer is not receiving electrical power, connect it to another power outlet. 3. With the printer turned on, disconnect the power cord from the rear of the printer.
d. 4. ● Resume: Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. If you made any changes, try to print again. Restart the computer.
6. c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to access the printer toolbox. d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an alignment sheet. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer software 7. a. Load letter or A4 unused plain white paper into the input tray. b. Open the HP printer software.
4. Check the estimated ink levels to determine if the cartridges are low on ink. Consider replacing the print cartridges if they are low on ink. 5. Align the printhead. To align the printhead from the software a. Load Letter or A4 plain, white paper in the input tray. b. Open HP Utility. NOTE: 6. HP Utility is located in the HP folder in the Applications folder. c. Select your printer from the list of devices at the left of the window. d. Click Align. e.
To improve print quality from the printer display 1. Make sure you are using original HP cartridges. 2. Make sure you have selected the appropriate paper type and print quality. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 37. If the cartridges are low on ink, consider replacing them. 4. Align the printhead. To align the printhead from the printer display a.
Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 33 Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
Read general instructions in the Help for wireless troubleshooting Check the network configuration or print the wireless test report to assist in diagnosing network connection issues. 1. From the printer control panel display, touch (Wireless), and then touch ( Settings ). 2. Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report. Find network settings for wireless connection Choose one of the following troubleshooting options.
Printer hardware issues TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. The cartridge access door is open ● Close the cartridge access door to begin printing.
Understand printer reports You can print the following reports to help troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ● Web access test report To print a printer report 1. From the printer control panel display, on the Home screen, swipe left to see ( Setup ) and touch ( Setup ). 2. Touch Tools . 3. Touch the desired option.
Wireless test report When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer wireless connection. The report shows the results of the tests. If an issue is discovered, message along with how to fix it is provided at the top of the report. Some key wireless configuration details are provided at the bottom section of the report. Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services.
Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button) and unplugging the power cord from the electrical socket. 1. Lift the scanner lid. 2.
Restore original factory defaults and settings If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings or network settings. To restore the printer to the original factory defaults 1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ). 2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.
Chat with an HP support agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: ● Product name (Located on the printer, such as HP ENVY 5000) ● Product number (located inside the cartridge access door) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts.
A Technical information The technical specifications and international regulatory information for the HP ENVY 5000 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY 5000 series. This section contains the following topics: ● HP Company notices ● Specifications ● Regulatory notices ● Environmental product stewardship program HP Company notices The information contained herein is subject to change without notice.
System requirements For information about future operating system releases and support, visit the HP online support website at www.support.hp.com .
For information about printing using maximum dpi, see Print using the maximum dpi on page 23. Acoustic information If you have Internet access, you can access acoustic information from the HP website. Regulatory notices The HP ENVY 5000 series meets product requirements from regulatory agencies in your country/region.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ● Consult the dealer or an experienced radio/TV technician for help. For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A. Modifications (part 15.
Compliance with these directives is assessed using the applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany.
terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le total des numéros REN ne dépasse pas 5. Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.1. This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number.
Declaration of conformity ENWW Regulatory notices 83
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: 84 Appendix A Technical information ENWW
● Exposure to radio frequency radiation ● Notice to users in Canada (5 GHz) ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Notice to users in Japan ● Notice to users in Korea ● Notice to users in Serbia (5 GHz) ● Notice to users in Taiwan (5 GHz) ● Notice to users in Thailand (5 GHz) Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limi
interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Notice to users in Korea 해당 무선설비는 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음 (무선 모듈이 탑재된 제품인 경우) Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users in Taiwan (5 GHz) 在 5.25-5.
● Restriction on hazardous substances statement (Turkey) ● EPEAT ● SEPA Ecolabel User Information (China) ● China Energy Label for Printer, Fax and Copier ● Battery disposal in Taiwan ● European Union Battery Directive ● Battery notice for Brazil ● California Perchlorate Material Notice ● Waste disposal for Brazil Eco-Tips HP is committed to helping customers reduce their environmental footprint.
HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental Protection Agency.
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 Lead Mercury Cadmium (Pb) (Hg) (Cd) Hexavalent chromium Polybrominated biphenyls (Cr+6) (PBB) Polybrominate d diphenyl ethers (PBDE) 0 0 0 0 0 0 電線 (Cables) 0 0 0 0 0 0 印刷電路板 － 0 0 0 0 0 列印引擎(Print Engine) － 0 0
The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 0 0 0 0 0 0 电线 0 0 0 0 0 0 印刷电路板 X 0 0 0 0 0 打印系统 X 0 0 0 0 0 显示器 X 0 0 0 0 0 喷墨打印机墨盒 0 0 0 0 0 0 驱动光盘 X 0 0 0 0 0 扫描仪 X 0 0 0 0 0 网络配件 X 0 0 0 0 0 电池板 X 0 0 0 0 0 自动双面打印系统 0 0 0 0 0 0 外部电源 X 0 0 0 0 0 部件名称 本表格依据 SJ/T 11364 的规定编制。 0：表
Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User Information (China) 中国环境标识认证产品用户说明 噪声大于 63.
要了解规范的更多详情，请参考最新版的 GB 21521 标准。 Battery disposal in Taiwan European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para removida pelo cliente.
B Errors (Windows) ● Low on ink ● Very low on ink ● Cartridge problem ● Single cartridge mode ● Unable to communicate with printer ● Paper size mismatch ● Ink cartridge carriage stalled ● Older generation cartridge installed ● Paper jam or tray problem ● Out of paper ● Printer failure ● Door open ● Counterfeit Cartridge Advisory ● Incompatible cartridges ● Paper too short ● Please Connect to HP Instant Ink ● Paper Jam in Automatic Document Feeder ● HP Protected Cartridge
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage . Very low on ink The cartridge identified in the message is very low on ink. Ink level warnings and indicators provide estimates for planning purposes only.
● If the printer is connected to a wireless network, the wireless connection has been broken. ● The printer software was not installed correctly. ● Security software (firewalls and anti-virus) installed on your computer may be blocking communication with the printer. To solve this problem, try the following solutions: ● Make sure the printer is turned on and the On button light is on. ● Make sure the power cord and other cables are working and are firmly connected to the printer.
● Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Paper basics on page 8. ● Make sure that the printer is clean. For more information, see Maintain the printer on page 73. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 10. For instructions on clearing jams, as well as more information about how to avoid jams, see Jams and paperfeed issues on page 54.
Paper too short The paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must be loaded. For more information, see Paper basics on page 8 and Load media on page 10. Please Connect to HP Instant Ink The printer must be connected to HP Instant Ink, otherwise you will be unable to print soon without further warning. See the printer control panel for instructions on connecting, or visit the HP Instant Ink program website for more information.
Paper too long to auto-duplex The paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting "manual duplex" or "print odd pages" and "print even pages" in your printer software (if supported). For more information, see Paper basics on page 8 and Load media on page 10.
Index A accessibility 2 B both sides, print on 22 buttons, control panel 6 C carriage clear carriage jams 58 cartridges 40 check ink levels 37 tips 37 clean exterior 74 scanner glass 74 connectors, locating 6 control panel buttons 6 features 6 lights 6 status icons 7 copy specifications 78 customer support warranty 76 D diagnostic page 72 double-sided printing 22 E embedded web server about 51 opening 51 troubleshoot, cannot be opened 52 Webscan 32 environment Environmental product stewardship program 87
reports diagnostic 72 web access 73 wireless test 73 S scan from Webscan 32 scan specifications 78 scanner glass clean 74 locating 5 settings network 45 skew, troubleshoot print 59 software scan 29 Webscan 32 status network configuration page status icons 7 system requirements 78 two-sided printing U USB connection port, locating 22 5, 6 V view network settings 45 W warranty 76 web access test report 73 Webscan 32 websites accessibility information 2 wireless communication regulatory information 84 se
