HP ENVY 5540 All-in-One series
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started ................................................................................................................................................... 2 Printer parts ......................................................................................................................................................
5 Copy and scan .............................................................................................................................................. 41 Copy documents .................................................................................................................................................. 42 Scan ......................................................................................................................................................................
Check cartridge access door .............................................................................................................................. 113 Paper size mismatch ......................................................................................................................................... 114 Ink cartridge carriage stalled ............................................................................................................................ 115 Paper jam or tray problem .....
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1 How do I? Learn how to use your HP ENVY 5540 series ENWW ● Get started on page 2 ● Print on page 21 ● Use Web Services on page 31 ● Copy and scan on page 41 ● Work with cartridges on page 48 ● Connect Your Printer on page 57 ● Technical information on page 92 ● Solve a problem on page 67 1
2 Get started This section contains the following topics: 2 ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Windows) ● Sleep mode ● Auto-Off ● Quiet Mode ● Accessibility Chapter 2 Get started ENWW
Printer parts Front view Figure 2-1 Front and top views of HP ENVY 5540 All-in-One series ENWW Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Printer model name 5 Cartridge access door 6 Paper path cover 7 Cartridge access area 8 Ink cartridges 9 On button (also referred to as the Power button) 10 Control panel 11 Output tray 12 Automatic output tray extender (also referred to as the tray extender) 13 Color graphics display (also referred to as the display) 14 Photo
Back view Figure 2-2 Rear view of HP ENVY 5540 All-in-One series 4 Feature Description 1 Power connection. Use only the power cord supplied by HP. 2 Power light. The green light indicates the power cord is installed correctly.
Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. Label Name and Description 1 On button: Turns the printer on or off. 2 Back button: Returns to the previous screen. 3 Help button: Opens the Help menu for the current operation. 4 Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer.
Icon Purpose Scan : Opens the screen where you can select a destination for your scan. HP Printables : Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more. Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance functions. Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Load media Select a paper size to continue. To load small-size paper The photo tray on HP ENVY 5540 All-in-One series only supports the 4 x 6 inches 10 x 15 cm photo paper. If you want to print on other supported photo paper, load it into the main paper tray. 1. Pull out the main paper tray and then the photo tray. If you do not see the photo tray, remove the output tray from the printer. 2. 3. Load paper.
2. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display. To load full-size paper 1. ENWW Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media.
2. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display. To load envelopes 1. 12 Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media.
2. ENWW Load envelopes ● Insert one or more envelopes in the center of the paper tray. The print side should face down. The flap should be on the left side and facing up. ● Slide a stack of envelopes inward until it stops. ● Slide the paper-width guides inward against the stack of envelopes until they stop. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display.
Load original To load original on the scanner glass 14 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid.
Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ENWW ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Sleep mode ● Power usage is reduced while in the Sleep mode. ● After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity. ● The time to the Sleep mode can be changed from the control panel. To set the Sleep mode time 1. From the Home screen, touch NOTE: 16 ( Setup ). If you do not see the Home screen, press the Home button. 2. Touch Power Handling. 3. Touch Sleep. 4. Touch After 5 minutes, or After 10 minutes, or After 15 minutes.
Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. Click the Quiet Mode tab. 3. Click On in the Quiet Mode area. 4. Specify the start time and stop time in the Schedule Quiet Mode area. 5. Click Save Settings. To create a schedule for Quiet Mode from the Embedded Web Server (EWS) ENWW 1. Open the EWS. For more information, see Open the embedded Web server on page 65.
Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
Print photos Make sure photo paper is loaded into the photo tray. To print a photo from the printer software (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation.
4. ENWW ◦ Off: applies no changes to the image. ◦ Basic: automatically focuses the image; moderately adjusts image sharpness. Select any other print settings you want, and then click Print.
Print documents Make sure paper is loaded into the paper tray. To print a document (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation.
Print on both sides (duplexing) To print on both sides of the page You can print on both sides of a sheet of paper automatically by using the automatic two-sided printing mechanism (duplexer). 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4.
Print from your mobile device With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily. If you are at home or office, to use the printing capabilities already on your smartphone or tablet to print: 1. Make sure your mobile device and printer are on the same network. 2. Select the photo or document you want to print and choose your printer. 3. Confirm print settings and print.
Print with AirPrint Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.
Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Tips for print success Use the following tips to print successfully. Tips for ink and paper ● Use original HP cartridges. Original HP cartridges are designed for and tested with HP printers to help you produce great results, time after time. ● Make sure the cartridges have sufficient ink. To view the estimated ink levels, touch Home screen. (Ink) from the To learn more tips about working with cartridges, see Tips for working with cartridges on page 56 for more information.
Printer settings tips ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu and choose Grayscale from the Color pop-up menu.
4 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services 31
What are Web Services? ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using ePrint . Once you have signed up for an account on HP Connected ( www.hpconnected.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using wireless connection. To set up Web Services, use one of the following methods. To set up Web Services using the printer control panel 1. From the printer control panel display, touch HP Printables. 2. Touch Enable Web Services, and then touch Yes. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4.
4. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to accept the terms of use. 5. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up Web Services.
Print with HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed. ● Your printer needs to have a wireless network connection to the Internet. You will not be able to use HP ePrint via a USB connection to a computer.
NOTE: Documents printed with ePrint may appear different from the original. Style, formatting, and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like. Click here to go online for more information.
Use HP Printables Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com .
Use the HP Connected website Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com .
Remove Web Services To remove Web Services ENWW 1. From the printer control panel display, touch 2. Touch Remove Web Services. 3. Touch Yes. ( ePrint ), and then touch (Web Services Settings).
Tips for using Web Services Use the following tips to print apps and use HP ePrint. Tips for printing apps and using HP ePrint 40 ● Learn how to share your photos online and order prints. Click here to go online for more information. ● Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. Click here to go online for more information.
5 ENWW Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success 41
Copy documents The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. Make a 1-sided copy 1. Load the original print side down on the right front corner of the scanner glass. 2. Specify number of copies and settings. 3. ● From the Home screen, touch Copy .
Scan You can scan documents, photos, and other paper types, and save them to your computer. After scanning to a computer is enabled, you can start scanning from the printer display or from the printer software on your computer. NOTE: Some scan functions are only available after you have installed the HP printer software.
3. Touch a computer that you want to scan to. 4. Choose the type of scan you want. 5. Touch OK. To scan a document or photo to a file (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
To enable Webscan 1. Open the embedded web server. For more information, see Open the embedded Web server on page 65. 2. Click the Settings tab. 3. In the Security section, click Administrator Settings. 4. Select Webscan to enable Webscan. 5. Click Apply and then click OK . To scan using Webscan Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print side down on the right front corner of the scanner glass. 2.
Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane. 6. When you have finished changing settings, do one of the following. ● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is finished. ● Click the save icon to the right of the shortcut, and then click Scan .
Tips for copy and scan success Use the following tips to copy and scan successfully: ENWW ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
6 48 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges Chapter 6 Work with cartridges ENWW
Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to display the estimated ink levels. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer software, click Estimated Ink Levels. To check the ink levels from HP Utility 1. Open HP Utility. HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. 2.
Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. 3. a. Open the access door. b. Remove the cartridge from the slot. Insert a new cartridge. a. 50 Remove the cartridge from packaging.
4. b. Remove plastic tape using the pull tab. c. Slide the new cartridge in the slot until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. Locate the cartridge number on the printer ▲ The cartridge number is located inside the cartridge access door. Locate the cartridge number in the printer software 1. 2. Depending on your operating system, do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Use single-cartridge mode Use the single-cartridge mode to operate the HP ENVY 5540 series with only one ink cartridge. The singlecartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During singlecartridge mode, the printer can copy documents, copy photos, and print jobs from the computer. NOTE: When the HP ENVY 5540 series operates in single-cartridge mode, a message is displayed on the printer display.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used. This information helps HP design future printers to meet our customers' printing needs.
Tips for working with cartridges Use the following tips to work with cartridges: 56 ● To protect the cartridges from drying out, always turn the printer off using the On button, and wait until the On button light goes out. ● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot.
7 Connect Your Printer Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Open the embedded Web server on page 65.
Set up the printer for wireless communication ● Before you begin ● Set up the printer on your wireless network ● Change the connection type ● Test the wireless connection ● Turn on or off the wireless capability of the printer Before you begin Ensure the following: ● The wireless network is set up and working properly. ● The printer and the computers that use the printer are on the same network (subnet).
To change from a USB connection to a wireless network (Windows) Before you proceed, go through the list at Before you begin on page 58. 1. Depending on your operating system, do one of the following: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities.
Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. ◦ If you are using a computer, make sure you have installed the printer software provided with the printer.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**- HP ENVY-5540 (where ** are the unique characters to identify your printer), and then follow the on-screen instructions on the printer and your mobile device. 5. Enter the Wi-Fi Direct password when prompted. 6. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the computer's Wi-Fi connection.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP ENVY-5540 (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If Wi-Fi Direct is turned on with security, enter the password when prompted. 4. 62 Add the printer. a. Open System Preferences . b. Depending on your operating system, click Print & Scan or Printers & Scanners . c. Click + below the list of printers at the left. d.
Change network settings From the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or off. CAUTION: Network settings are provided for your convenience.
Advanced printer management tools (for networked printers) To view or change some settings, you might need a password. NOTE: You can open and use the embedded Web server without being connected to the Internet. However, some features are not available. This section contains the following topics: ● Toolbox (Windows) ● HP Utility (OS X) ● Open the embedded Web server ● About cookies Toolbox (Windows) The Toolbox provides maintenance information about the printer.
Open the embedded Web server You can access the embedded Web server via either the network or Wi-Fi Direct. To open the embedded Web server via network NOTE: The printer must be on a network and must have an IP address. The IP address for the printer can be found by pressing the Wireless icon or by printing a network configuration page. ● In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer. For example, if the IP address is 192.168.0.
Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router is powered on. The printer searches for wireless routers, then lists the detected network names on the display. NOTE: touch 66 If your printer has not been setup with a wireless connection, touch (Settings) on the printer display to start the Wireless Setup Wizard.
8 Solve a problem This section contains the following topics: ENWW ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 67
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer.
b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. 4. Reinsert the paper path cover until it snaps into place.
5. Close the ink cartridge access door. 6. If the problem is still not resolved, check the tray area. a. Pull out the input tray to extend it. b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you.
NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams 1. Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. 2. To get help from the print display, touch Help from the Home screen.
● ● 72 ◦ Make sure paper is loaded in the tray. For more information, see Load media on page 10. Fan the paper before loading. ◦ Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. ◦ Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
Ink cartridge issues If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace the cartridges on page 50.
9. Close the access door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 5540 series with only one cartridge.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Troubleshoot problems with print jobs not printing Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
To verify that the printer is set as the default printer a. b. Depending upon your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP b. i. From the Windows Start menu, right click My Computer. ii.
To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 1 Power connection to the printer 2 Connection to a power outlet 2. Look inside the printer and check for a green light indicating the printer is receiving electrical power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another power outlet. 3. Look at the On button located on the printer. If it is not lit, the printer is turned off.
To improve print quality 1. Make sure you are using original HP ink cartridges. 2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality from the Quality Settings drop-down list. ● In the printer software, click Print & Scan and then click Set Preferences to access the print properties. 3. Check the estimated ink levels to determine if the cartridges are low on ink.
e. Load the cartridge alignment sheet print side down on the right front corner of the scanner glass. f. Follow the instructions on the printer display to align the cartridges. Recycle or discard the cartridge alignment sheet. To align the cartridges from the printer display 6. a. Load Letter or A4 unused plain white paper into the input tray. b. From the printer control panel display, touch Setup . c. Touch Align Printer, and then follow the on-screen instructions.
To print a diagnostics page from the printer display 7. a. Load letter or A4 unused plain white paper into the paper tray. b. From the printer control panel, touch Setup . c. Touch Print Quality Report. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the color and black boxes. To clean the cartridges from the printer software a. Load letter or A4 unused plain white paper into the paper tray. b.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. 5. Align the printer cartridges.
c. Select the HP ENVY 5540 series from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the on-screen instructions. CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head. NOTE: If print quality still seems poor after you complete cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. f.
Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages.
Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
a. From the printer control panel, touch b. If Status is Off, touch (Wi-Fi Direct). (Wi-Fi Direct Settings) and turn Wi-Fi Direct on. 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4. If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit www.hp.
Printer hardware issues TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. To extract the automatic output tray extender manually If the automatic output tray extender does not deploy automatically, you can extract it manually. 1. Remove the output tray from the printer. 2.
Resolve printer failure. ▲ Turn the printer off, then on. If that does not resolve the problem, contact HP. For more information about contacting HP support, see HP support on page 90.
HP support For the latest product updates and support information, visit the HP ENVY 5540 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues.
Additional warranty options Extended service plans are available for the HP ENVY 5540 series at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the extended warranty options available for your printer.
A Technical information The technical specifications and international regulatory information for the HP ENVY 5540 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY 5540 series.
Hewlett-Packard Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP ENVY 5540 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . ● System requirements ● Environmental specifications ● Print specifications ● Scan specifications ● Copy specifications ● Cartridge yield ● Print resolution ● Acoustic information System requirements Software and system requirements are located in the Readme file.
● Enhanced Resolution: up to 1200 x 1200 dpi ● Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) ● Supported File Types: BMP, JPEG, PNG, TIFF, PDF ● Twain Version: 1.9 Copy specifications ● Digital image processing ● Maximum number of copies varies by model. ● Copy speeds vary according to the complexity of the document and model. Cartridge yield Visit www.hp.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds HP inkjet supplies recycling program HP is committed to protecting the environment.
Battery disposal in Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT 98 Appendix A Technical information ENWW
The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) ENWW Environmental product stewardship program 99
China Energy Label for Printer, Fax and Copier 100 Appendix A Technical information ENWW
Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 102 Appendix A Technical information ENWW
Noise emission statement for Germany GS Statement (Germany) ENWW Regulatory information 103
Declaration of conformity 104 Appendix A Technical information ENWW
European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/ EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.
● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil 106 Appendix A Technical information ENWW
Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 107
Notice to users in Mexico Notice to users in Japan Notice to users in Korea 108 Appendix A Technical information ENWW
B ENWW Errors (Windows) ● Low on ink ● Very low on ink ● Ink cartridge problem ● Check cartridge access door ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP Instant Ink Cartridge
Low on ink The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable. For information about replacing ink cartridges, see Replace the cartridges on page 50.
Very low on ink The ink cartridge identified in the message is very low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a very low ink warning message, HP recommends having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality is unacceptable. For information about replacing ink cartridges, see Replace the cartridges on page 50.
Ink cartridge problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies on page 52 for information about obtaining cartridges for the printer. To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first.
Check cartridge access door The cartridge access door should be closed for printing. Click here to go online for more information.
Paper size mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media on page 10. NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer driver, and then print the document again.
Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges). To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 68.
Paper jam or tray problem Paper has become jammed in the printer. Before you try to clear the jam, check the following: ● Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Paper basics on page 7. ● Make sure that the printer is clean. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 10.
Out of paper The default tray is empty. Load more paper, and then touch OK . For more information, see Load media on page 10.
Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Printer hardware issues on page 88.
Printer failure There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps: 1. Press 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn off the printer. (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 90.
Door open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support on page 90.
Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Ink cartridge issues on page 73 or Replace the cartridges on page 50.
Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the cartridge, click Continue.
Incompatible ink cartridges The ink cartridge is not compatible with your printer. Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For information about how to install new cartridges, see Replace the cartridges on page 50.
Paper too short The paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must be loaded. For more information, see Paper basics on page 7 and Load media on page 10.
Paper too long to auto-duplex The paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting "manual duplex" or "print odd pages" and "print even pages" in your printer software (if supported). For more information, see Paper basics on page 7 and Load media on page 10.
Incompatible HP Instant Ink Cartridge This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink. To order original HP supplies for the HP ENVY 5540 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right cartridges for your printer.
Used HP Instant Ink Cartridge The HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP Instant Ink printer that initially installed the cartridge. The cartridge must be replaced. For information about replacing ink cartridges, see Replace the cartridges on page 50. For information about ordering ink cartridges, see Order ink supplies on page 52.
Please Connect Printer to HP Connected The printer must be connected to HP Connected, otherwise you will be unable to print soon without further warning. See the printer control panel for instructions on connecting.
Cannot Print The printer needs to be connected to HP Connected to update its Instant Ink status. You will be unable to print until the printer has been connected to update the Instant Ink status. See the printer control panel for instructions on connecting.
HP Protected Cartridge Installed The ink cartridge listed on the printer control panel can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced in this printer. For information about how to install a new ink cartridge, see Replace the cartridges on page 50.
Index A accessibility 20 B both sides, print on 25 buttons, control panel 5 C carriage clear carriage jams 70 connectors, locating 4 control panel buttons 5 features 5 lights 5 status icons 5 copy specifications 95 customer support warranty 91 D double-sided printing 25 E embedded web server Webscan 44 environment Environmental product stewardship program 96 environmental specifications 94 G glass, scanner locating 3 H Help button 6 HP Utility (OS X) opening 64 ENWW I ink cartridges 4 IP settings 63 J jam
system requirements 94 T technical information copy specifications 95 environmental specifications 94 print specifications 94 scan specifications 94 system requirements 94 trays clear paper jams 68 locating 3 paper-width guides illustration 3 troubleshoot feeding 71 troubleshoot multiple pages are picked 72 paper not picked up from tray 71 paper-feed problems 71 power 88 print 88 skewed pages 72 two-sided printing 25 U USB connection port, locating 3, 4 W warranty 91 Webscan 44 websites accessibility info