HP ENVY 5640 e-All-in-One series
Table of contents 1 How do I? .......................................................................................................................................................... 1 2 Get started ........................................................................................................................................................ 2 Printer parts ..........................................................................................................................................
5 Copy and scan ................................................................................................................................................ 39 Copy documents ................................................................................................................................ 40 Scan ................................................................................................................................................... 41 Tips for copy and scan success ..............
Check cartridge access door ............................................................................................................ 109 Ink cartridge problem ........................................................................................................................ 110 Paper size mismatch ........................................................................................................................ 111 Ink cartridge carriage stalled ................................................
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1 How do I? Learn how to use your HP ENVY 5640 series ENWW ● Get started on page 2 ● Print on page 20 ● Use Web Services on page 29 ● Copy and scan on page 39 ● Work with cartridges on page 47 ● Connect Your Printer on page 56 ● Technical information on page 90 ● Solve a problem on page 66 1
2 Get started This section contains the following topics: 2 ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Windows) ● Sleep mode ● Auto-Off ● Accessibility Chapter 2 Get started ENWW
Printer parts Front view Figure 2-1 Front and top views of HP ENVY 5640 e-All-in-One series ENWW Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Printer model name 5 Cartridge access door 6 Memory device area 7 Cartridge access area 8 Ink cartridges 9 Photo tray 10 On button (also referred to as the Power button) 11 Wireless status light 12 Control panel 13 Output tray 14 Color graphics display (also referred to as the display) 15 Automatic output tray extender (al
Back view Figure 2-2 Rear view of HP ENVY 5640 e-All-in-One series 4 Feature Description 1 Power connection. Use only the power cord supplied by HP. 2 Power light. The green light indicates the power cord is installed correctly.
Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. Label Name and Description 1 Wireless light: Indicates the status of the printer wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Slow blinking light indicates that wireless is on, but the printer is not connected to a network.
Control panel display icons Icon Purpose Copy: Opens the Copy menu where you can select a copy type or change the copy settings. Scan: Opens the Scan menu where you can select a destination for your scan. HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more. Photo: Opens the Photo menu where you can view and print photos, or reprint a printed photo.
Icon Purpose ECO icon: Displays a screen where you can configure some of the printer environmental features. Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, and 10 x 15 cm (4 x 6 inches). It is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer.
Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com. At this time, some portions of the HP website are available in English only. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Load media Select a paper size to continue. To load small-size paper 1. Pull out the photo tray. If you do not see the photo tray, remove the output tray from the printer. 2. Load paper. ● Insert a stack of photo paper into the photo tray print side down. ● Slide the photo paper forward until it stops. 3. Push the photo tray back in. 4. Change or retain the paper settings on the printer display. To load full-size paper 1.
2. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display. To load legal paper 12 1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 2.
● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 4. Push the paper tray back in. 5. Change or retain the paper settings on the printer display. To load envelopes 1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 2.
14 ● Slide a stack of envelopes inward until it stops. ● Slide the paper-width guides inward against the stack of envelopes until they stop. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display.
Load original To load original on the scanner glass ENWW 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid.
Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: 16 ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Sleep mode ● Power usage is reduced while in the Sleep mode. ● After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity. ● The time to the Sleep mode can be changed from the control panel. To set the Sleep mode time 1. ENWW From the Home screen, touch (Setup). 2. Touch Preferences. 3. Scroll through the options, and then touch Sleep Mode. 4. Touch After 5 minutes or After 10 minutes, or After 15 minutes.
Auto-Off Auto-Off is automatically enabled by default when you turn on the printer. When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the On button to turn the printer back on. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use. You can change the Auto-Off setting from the control panel.
Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
Print photos Make sure photo paper is loaded into the photo tray. To print photos from a memory device 1. Insert a memory device into the slot. 2. On the printer display, select a photo that you want to print and touch Continue. 3. Specify the number of photos to print. 4. Touch (Edit) to change brightness, crop, or rotate the selected photo, or touch Settings) to use such features as Red Eye Removal or Photo Fix. 5. Touch Continue and preview the selected photo. 6. Touch Print to begin printing.
To print a photo from the computer (OS X) 1. Load paper in the tray. For more information, see Load media on page 11. 2. From the File menu in your software, choose Print. 3. Make sure your printer is selected. 4. Set the print options. If you do not see options on the Print dialog, click Show Details. NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another. a.
Print documents Make sure paper is loaded into the paper tray. To print a document 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation.
Print on both sides (duplexing) To print on both sides of the page You can print on both sides of a sheet of paper automatically by using the automatic two-sided printing mechanism (duplexer). 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4.
Print with AirPrint Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.
Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in maximum dpi mode 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Tips for print success Use the following tips to print successfully. Tips for printing from a computer For more information on printing documents, photos, or envelopes from a computer, use the following links to operating-system specific instructions. ● Learn how to print photos saved on your computer. Click here to go online for more information. ● Learn how to print envelopes from your computer. Click here to go online for more information. Tips for ink and paper ● Use original HP cartridges.
● ◦ Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ◦ Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name. ◦ Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 5640 series, and then click HP ENVY 5640 series.
4 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services 29
What are Web Services? ePrint ● ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using ePrint. Once you have signed up for an account on HP Connected (www.hpconnected.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using wireless connection. To set up Web Services, use one of the following methods. To set up Web Services using the printer control panel 1. From the printer control panel display, touch Setup. 2. Touch Web Services Setup. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4.
4. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions to accept the terms of use. 5. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint.
Print with HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed. ● Your printer needs to have a wireless network connection to the Internet. You will not be able to use HP ePrint via a USB connection to a computer.
NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or whether it will be received. You can check the print status on HP Connected (www.hpconnected.com). NOTE: Documents printed with ePrint may appear different from the original. Style, formatting, and text flow may differ from the original document.
Use HP Printables Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com.
Use the HP Connected website Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com.
Remove Web Services To remove Web Services 1. From the printer control panel display, touch (ePrint), and then touch (Web Services Settings). 2. ENWW Touch Remove Web Services.
Tips for using Web Services Use the following tips to print apps and use HP ePrint. Tips for printing apps and using HP ePrint 38 ● Learn how to share your photos online and order prints. Click here to go online for more information. ● Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. Click here to go online for more information.
5 ENWW Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success 39
Copy documents The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. Make a 1-sided copy 1. Load the original print side down on the right front corner of the scanner glass. 2. Specify number of copies and settings. 3. ● From the Home screen, touch Copy.
Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning documents with the HP printer software, you can scan to a format that can be searched and edited. NOTE: Some scan functions are only available after you have installed the HP printer software.
4. Choose the type of scan shortcut you want. 5. Touch Start Scan. To scan an original from HP printer software (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2. Click the Print & Scan tab. 3. In the Scan area, click Scan a Document or Photo. 4. Select the type of scan that you want from the shortcut menu and then click Scan. NOTE: If Show Scan Preview is selected, you can make adjustments to the scanned image in the preview screen. 5.
Scan to Email The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP e-All-in-One printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and then scan and email your documents. This section contains the following topics: ● Set up Scan to Email ● Use Scan to Email ● Change account settings Set up Scan to Email To set up Scan to Email 1.
5. Select your scan type by touching Photo or Document. 6. For photos, select the can settings, and touch Continue. For documents, continue with the next step. 7. To add or remove recipients, touch Modify Recipient(s), and when finished touch Done. 8. Verify the email information and touch Continue. 9. Touch Scan to Email. 10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish. Change account settings To change account settings 1.
To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. ENWW 1. Load the original print side down on the right front corner of the scanner glass. 2. Open the embedded web server. For more information, see Open the embedded Web server on page 64. 3. Click the Scan tab. 4. Click Webscan in the left pane, change any settings, and then click Start Scan.
Tips for copy and scan success Use the following tips to copy and scan successfully: 46 ● Learn how to scan to email from the printer display. Click here to go online for more information. ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass.
6 ENWW Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges 47
Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to display the estimated ink levels. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer software, click Estimated Ink Levels. To check the ink levels from HP Utility 1. Open HP Utility. HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. 2.
Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. 3. ENWW a. Open the access door. b. Remove the cartridge from the slot. Insert a new cartridge. a. Remove the cartridge from packaging. b. Remove plastic tape using the pull tab.
c. 4. Slide the new cartridge in the slot until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. Locate the cartridge number on the printer ▲ The cartridge number is located inside the cartridge access door. Locate the cartridge number in the printer software 1. 2. Depending on your operating system, do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Use single-cartridge mode Use the single-cartridge mode to operate the HP ENVY 5640 series with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer. NOTE: When the HP ENVY 5640 series operates in single-cartridge mode, a message is displayed on the printer display.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used. This information helps HP design future printers to meet our customers' printing needs.
Tips for working with cartridges Use the following tips to work with cartridges: ENWW ● To protect the cartridges from drying out, always turn the printer off using the On button, and wait until the On button light goes out. ● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot.
7 Connect Your Printer Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Open the embedded Web server on page 64.
Set up the printer for wireless communication ● Before you begin ● Set up the printer on your wireless network ● Change the connection type ● Test the wireless connection ● Turn on or off the wireless capability of the printer ● Connect wirelessly to the printer without a router Before you begin Ensure the following: ● The wireless network is set up and working properly. ● The printer and the computers that use the printer are on the same network (subnet).
Change the connection type After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection). NOTE: Connecting an Ethernet cable turns off the wireless capability of the printer. To change from a USB connection to a wireless network (Windows) Before you proceed, go through the list at Before you begin on page 57. 1.
Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wirelesscapable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. If you are using a computer, make sure you have installed the printer software provided with the printer.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**- HP ENVY-5640 (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network.
Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this time, this website might not be available in all languages.
Change network settings From the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or off. CAUTION: Network settings are provided for your convenience.
Advanced printer management tools (for networked printers) To view or change some settings, you might need a password. NOTE: You can open and use the embedded Web server without being connected to the Internet. However, some features are not available. This section contains the following topics: ● Toolbox (Windows) ● HP Utility (OS X) ● Open the embedded Web server ● About cookies Toolbox (Windows) The Toolbox provides maintenance information about the printer.
Open the embedded Web server You can access the embedded Web server via either the network or Wi-Fi Direct. To open the embedded Web server via network NOTE: The printer must be on a network and must have an IP address. The IP address for the printer can be found by pressing the Wireless icon or by printing a network configuration page. ● In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer. For example, if the IP address is 192.168.0.
Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router is powered on. The printer searches for wireless routers, then lists the detected network names on the display. NOTE: If your printer has not been setup with a wireless connection, touch (Wireless) and (Settings) on the printer display to start the Wireless Setup Wizard.
8 Solve a problem This section contains the following topics: 66 ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support Chapter 8 Solve a problem ENWW
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. NOTE: Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with paper or the paper feed. The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer.
b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. 4. Reinsert the paper path cover until it snaps into place.
b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
Read general instructions in the Help for clearing a print carriage jams 1. Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer 2. To get help from the print display, touch Help from the Home screen. Touch the directional button to navigate through help topics, touch Troubleshoot and Support, and then touch Clear Carriage Jam.
● ● ENWW ◦ Make sure paper is loaded in the tray. For more information, see Load media on page 11. Fan the paper before loading. ◦ Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. ◦ Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
Ink cartridge issues First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots. If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace the cartridges on page 49 for more information. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product as soon as possible.
9. Close the access door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 5640 series with only one cartridge.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Troubleshoot problems with print jobs not printing. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b. Depending upon your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers.
iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 1 Power connection to the printer 2 Connection to a power outlet 2.
Read general instructions in the Help for resolving print quality issues NOTE: To avoid print quality problems, always turn the printer off using the On button, and wait until the On button light goes out before you pull the plug or turn off a power strip. This allows the printer to move the cartridges to a capped position, where they are protected from drying out. To improve print quality 1. Make sure you are using original HP ink cartridges. 2.
To align the cartridges from the printer display 5. a. Load Letter or A4 unused plain white paper into the input tray. b. From the printer control panel display, touch Setup. c. Touch Printer Maintenance, select Align Printhead, and then follow the on-screen instructions. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer software a. Load letter or A4 unused plain white paper into the paper tray. b.
To clean the cartridges from the printer display a. Load Letter or A4 unused plain white paper into the input tray. b. From the printer control panel display, touch Setup. c. Touch Printer Maintenance, select Clean Printhead, and then follow the on-screen instructions. If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/ support. This website provides information and utilities that can help you correct many common printer problems.
d. Click Test Page. e. Click the Print Test Page button, and follow the on-screen instructions. Check the test page for jagged lines in the text or streaks in the text and colored boxes. If you are seeing jagged lines, or streaks, or no ink in portions of the boxes, then automatically clean the cartridges. 6. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the print cartridges automatically. To automatically clean the print head a.
Copy issues Troubleshoot copy problems. NOTE: Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. The HP online troubleshooting wizards may not be available in all languages.
Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer.
Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ From the printer control panel, touch (Wi-Fi Direct). 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4. If you are using a mobile device, make sure you have installed a compatible printing app.
Printer hardware issues TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. To extract the automatic output tray extender manually If the automatic output tray extender does not deploy automatically, you can extract it manually. 1. Remove the output tray from the printer. 2.
Resolve printer failure. ▲ Turn the printer off, then on. If that does not resolve the problem, contact HP. For more information about contacting HP support, see HP support on page 88.
HP support ● Register printer ● Support process ● HP support by phone ● Additional warranty options Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Support process If you have a problem, follow these steps: 1. Check the documentation that came with the printer. 2.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the printer.
A Technical information The technical specifications and international regulatory information for the HP ENVY 5640 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY 5640 series.
Hewlett-Packard Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP ENVY 5640 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support website at www.hp.com/support.
Copy specifications ● Digital image processing ● Maximum number of copies varies by model. ● Copy speeds vary according to the complexity of the document and model. Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds HP inkjet supplies recycling program HP is committed to protecting the environment.
Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT 96 Appendix A Technical information ENWW
Toxic and hazardous substance table (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) ENWW Environmental product stewardship program 97
Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord ENWW Regulatory information 99
GS Statement (Germany) 100 Appendix A Technical information ENWW
Declaration of conformity ENWW Regulatory information 101
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Wireless notice to users in Japan Exposure to radio frequency radiation Notice to users in Brazil 102 Appendix A Technical information ENWW
Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 103
Notice to users in Mexico Wireless notice to users in Japan 104 Appendix A Technical information ENWW
B ENWW Errors (Windows) ● Low on ink ● Very low on ink ● Ink cartridge problem ● Check cartridge access door ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used
Low on ink The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable. For information about replacing ink cartridges, see Replace the cartridges on page 49.
Very low on ink The ink cartridge identified in the message is very low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a very low ink warning message, HP recommends having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality is unacceptable. For information about replacing ink cartridges, see Replace the cartridges on page 49.
Ink cartridge problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies on page 51 for information about obtaining cartridges for the printer. To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first.
Check cartridge access door The cartridge access door should be closed for printing. Click here to go online for more information.
Ink cartridge problem The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program.
Paper size mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media on page 11. NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer driver, and then print the document again.
Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges). To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 67.
Paper jam or tray problem Paper has become jammed in the printer. Before you try to clear the jam, check the following: ● Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Paper basics on page 8. ● Make sure that the printer is clean. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 11.
Out of paper The default tray is empty. Load more paper, and then touch OK. For more information, see Load media on page 11.
Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Printer hardware issues on page 86.
Printer failure There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps: 1. Press 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn off the printer. (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 88.
Door open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support on page 88.
Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the cartridges on page 49.
Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue using the cartridge, click Continue.
Incompatible ink cartridges The ink cartridge is not compatible with your printer. Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For information about how to install new cartridges, see Replace the cartridges on page 49.
Paper too short The paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must be loaded. For more information, see Paper basics on page 8 and Load media on page 11.
Paper too long to auto-duplex The paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting "manual duplex" or "print odd pages" and "print even pages" in your printer software (if supported). For more information, see Paper basics on page 8 and Load media on page 11.
Incompatible HP Instant Ink Cartridge This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink. If you believe your printer should accept this cartridge, please contact www.hp.com/buy/supplies.
Used HP Instant Ink Cartridge The HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP Instant Ink printer that initially installed the cartridge. The cartridge must be replaced. For information about replacing ink cartridges, see Replace the cartridges on page 49. For information about ordering ink cartridges, see Order ink supplies on page 51.
Please Connect Printer to HP Connected The printer must be connected to HP Connected, otherwise you will be unable to print soon without further warning. See the printer control panel for instructions on connecting.
Cannot Print The printer needs to be connected to HP Connected to update its Instant Ink status. You will be unable to print until the printer has been connected to update the Instant Ink status. See the printer control panel for instructions on connecting.
HP Protected Cartridge Installed The ink cartridge listed on the printer control panel can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced in this printer. For information about how to install a new ink cartridge, see Replace the cartridges on page 49.
Index A accessibility 19 after the support period 89 B both sides, print on 24 buttons, control panel 5 C carriage clear carriage jams 69 connectors, locating 4 control panel buttons 5 features 5 lights 5 status icons 6 copy specifications 93 customer support warranty 89 D double-sided printing 24 E embedded web server Webscan 44 environment Environmental product stewardship program 94 environmental specifications 92 G glass, scanner locating 3 H Help button 6 128 Index HP Utility (OS X) opening 63 I in
settings network 62 skew, troubleshoot print 71 software Webscan 44 status icons 6 support process 88 system requirements 92 T technical information copy specifications 93 environmental specifications 92 print specifications 92 scan specifications 92 system requirements 92 trays clear paper jams 67 locating 3 paper-width guides illustration 3 troubleshoot feeding 70 troubleshoot multiple pages are picked 71 paper not picked up from tray 70 paper-feed problems 70 power 86 print 86 skewed pages 71 two-sided p
