HP Vectra VL series 6 User’s Guide
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
User’s Guide
Who this Manual is For This manual is for anyone who wants to: • • • • • Set up the PC for the first time Configure the PC Add accessories to the PC Troubleshoot problems on the PC Find out where to get more information and support. Important Safety Information If you have any doubt that you can lift the PC or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet.
Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC. For Windows NT 4.0 users, open the Start menu in the task bar and select Help. Then double-click on the help topic “Working in Comfort”.
vi English
Contents 1 Setting Up and Using Your PC Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Connecting the Mouse, Keyboard and Printer. . . . . . . . . . . . . . . . . . . 3 Connecting the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Models with Integrated Video Controller . . . . . . . . . . . . . . . . . . . . . . . . . . Models with Millennium Video Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 How to Install Accessories In Your PC Accessories You Can Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Cover after Installing Accessories . . . . . . . . . . . . . . . . . . 19 20 Moving and Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . .
3 Troubleshooting Your PC Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . If You Cannot Start Your PC from a Modem . . . . . . . . . . . . . . . . . . . . . . .
Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acoustic Noise Emission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lifeline Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 HP Network Phone-in Support Service (NPS). . . . . . . . . . . . . . . . . . 79 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Hewlett-Packard Marketing Headquarters. . . . . . . . . . . . . . . . . . . . . 81 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Index . . . . . . . . . . . . . . . . . . . . .
xii English
1 Setting Up and Using Your PC
1 Setting Up and Using Your PC Unpacking Your PC Unpacking Your PC WARNING If you have any doubt that you can lift the PC or display safely, do not try to move it without help. Typical Display Computer Mouse Keyboard 1 When you receive your PC, unpack all the components. 2 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the keyboard, mouse, and any other accessories.
1 Setting Up and Using Your PC Connecting the Mouse, Keyboard and Printer Connecting the Mouse, Keyboard and Printer Connect the mouse and keyboard to the back of the computer. The connectors are shaped to go in one way only. Connect the printer cable to the back of the computer and tighten the attachment screws.
1 Setting Up and Using Your PC Connecting the Display Connecting the Display Connect the display to the back of the computer. The connectors are shaped to go in one way only. Tighten the display cable attachment screws. Models with Integrated Video Controller If your PC has an integrated video controller, use the following display connector. Models with Millennium Video Board If your PC has a Millennium video board, use the following display connector.
1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories If your PC has multimedia capabilities, it will have a multimedia front panel and multimedia rear panel. The front panel has a headphones/speaker jack, a microphone jack, and a volume control NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the Headphones jack. Volume Control Speakers must have built-in amplifiers.
1 Setting Up and Using Your PC Connecting Audio Accessories The multimedia rear panel has an audio Line In jack, an audio Line Out jack, and a MIDI interface connector (“JOYSTICK”). An additional headphones jack and an additional microphone jack is also on the rear panel. NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the Headphones jack. The internal speaker is deactivated when you use the Line Out jack.
1 Setting Up and Using Your PC Connecting Audio Accessories If your PC does not have multimedia capabilities and you want to listen to audio CDs on your CD-ROM drive, you can use the headphones jack and the volume control on the front of the CD-ROM drive. To access these controls: 1 Remove the CD-ROM drive’s font bezel by carefully pulling it off. 2 Replace it with the universal front bezel.
1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations. This PC is disconnected from the power by removing the power cable from the power outlet. This means the PC must be located close to a power outlet that is easily accessible.
1 Setting Up and Using Your PC Your PC’s Hardware Control Panel Your PC’s Hardware Control Panel Your PC’s hardware control panel is on the front of your PC. Power on Status Light Hard Disk Activity Light Power On/Off Button Volume Control (Optional—see note below) Power On/Off Button Speaker Out for Headset (Optional—see note below) Microphone connector (Optional—see note below) Press this button to turn the power on or off to your PC.
1 Setting Up and Using Your PC Starting and Stopping Your PC Starting and Stopping Your PC NOTE If you are starting your PC for the first time, refer to "Starting the PC for the First Time", on page 11. Starting Your PC 1 Before you start your PC, first switch on the display. 2 Start your PC in one of these ways: • • Press the power button on the front panel. Press the keyboard space bar.
1 Setting Up and Using Your PC Starting and Stopping Your PC Starting the PC for the First Time If your PC has preinstalled software, it is initialized the first time you start the PC. The software initialization process takes a few minutes. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized).
1 Setting Up and Using Your PC Starting and Stopping Your PC 2 The software initialization routine starts. It displays the software license agreement, gives you an opportunity to read Working in Comfort (ergonomic advice for computer users), and then asks questions about the PC. For example: • The name of the person who will use the PC and your company name. (If necessary, the name of the user can be modified later.) • The current date and time. • The type of printer (for example, HP LaserJet 5L).
1 Setting Up and Using Your PC Using the Flexible Disk Drive Using the Flexible Disk Drive Your PC has a flexible disk drive for 3½-inch flexible disks. Ensure that you insert the flexible disk correctly when using the drive.
1 Setting Up and Using Your PC Setting Passwords Setting Passwords You can set two passwords, the Administrator password and the User password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program. Setting an Administrator Password Set the Administrator password to protect the PC’s configuration in Setup. An Administrator password can provide a power-on password prompt to prevent your PC being started or used in your absence.
1 Setting Up and Using Your PC Setting Passwords Setting a User Password A User password can only be set if an Administrator password has already been set. Set a User Password to: • provide a power-on password prompt to prevent your PC being started or used in your absence • start the PC when the keyboard (and mouse) are locked—you must type the password and press to unlock the keyboard (refer to "Power-On Password", in the HP Setup program—refer to "HP Setup Program", on page 66).
1 Setting Up and Using Your PC Using Power Management Using Power Management Power management enables you to reduce the PC’s overall power consumption by slowing down the PC’s activity when it is idle. To configure power management, refer to "Power Menu Items" in the HP Setup program (refer to "HP Setup Program", on page 66). Refer to your operating system documentation for detailed information about the capabilities of your operating system to implement power management.
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.
2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Video Memory Upgrade (Models with Millennium board only) Up to Four Accessory Boards (Some slots may come with pre-installed boards) Main Memory Modules (32-bit EDO): 8 MB kit (2 × 4 MB modules) 16 MB kit (2 × 8MB modules) 32 MB kit (2 × 16 MB modules) 64 MB kit (2 × 32 MB modules) (Pairs of identical modules must be installed. Use only HP-supplied memory modules that have been certified for this PC.
2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover before switching the PC on again. Removing the Cover 1 Switch off the display and the PC. 2 Disconnect the power cords from the power outlets, the PC, and the display.
2 How to Install Accessories In Your PC Removing and Replacing the Cover Replacing the Cover after Installing Accessories 1 Check that you have installed all your accessories. 2 Make sure that all internal cables are properly connected and safely routed so they will not be entangled when you replace the cover. 3 Ensure that the cover lock is unlocked.
2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the rear drive shelves and the additional accessory board slot. Removing the power supply also improves access to the drive connectors and cables. Moving the Power Supply 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. Remove the computer’s cover.
2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Replacing the Power Supply 1 Before replacing the power supply, ensure that all new drives have been correctly installed and that all data and power cables are properly connected and correctly routed. 2 Lift the front of the power supply (the fan end) and slide it into the rear of the PC. Ensure that the hinge on the back of the power supply engages the notch on the chassis.
2 How to Install Accessories In Your PC Installing Memory Installing Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Handle the accessory as little as possible and with care. Installing Main Memory Your PC is supplied with main memory.
2 How to Install Accessories In Your PC Installing Memory To install a main memory module: 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover (refer to page 19). 3 Slide the memory module into the slot at 45°, ensuring that the notch on the memory module faces the drive bay. Pivot the memory module to a perpendicular position and click into place.
2 How to Install Accessories In Your PC Installing Memory Upgrading the Millennium Board Memory If your PC has the Millennium video board instead of integrated video memory, you can increase its memory to get more colors and better video resolution. 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer’s cover. 2 Remove the retaining bracket from the rear of the PC (you can use a coin to unscrew it).
2 How to Install Accessories In Your PC Installing Memory 5 Install any other accessories before replacing the cover and reconnecting the cables. 6 After switching on the PC, you can change the video resolution and the number of colors displayed, if required. Alternatively, you can use utilities supplied with the operating system. See your operating system documentation and online help for more information. If You Have a MGA Millennium Board The MGA Millennium board has two configuration switches.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. NOTE You can install a non-IDE hard disk drive or CD-ROM device, but it will need an accessory board and driver software (usually supplied with the device). Contact the product vendor for further information. Connecting IDE Devices There are three data cables inside your PC.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Up to four IDE devices can be connected to the system board using these data cables. (Refer to the storage device’s manual to check whether you need to set jumpers, or if there are any special installation procedures.) Examples of multiple IDE drive combinations Configuration Jumper Settings Connections to data cables 1 Hard disk drive 1. Bootable hard disk drive: Master connector, HDD Cable 2 Hard disk drives 1.
2 How to Install Accessories In Your PC Installing Mass Storage Devices IDE drives are automatically detected by the Setup program. However, a newly installed CD-ROM may require that you install an appropriate device driver. Refer to your operating system documentation for details. For information on how to obtain the latest available drivers from HP, refer to page 73. Installing an IDE Hard Disk Drive in the Top Rear Shelf The top rear shelf is located under the power supply.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 4 Remove the rear tray by sliding it forward about 1.5 cm (½ inch) and lifting it up and out. 5 Align the disk drive with the holes in the tray, making sure that the drive connectors are on the open end of the tray. Then secure the drive using the screws provided with it. 6 Carefully lower the tray back into position by aligning the metal tabs, then slide it backwards into place.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 8 Connect the power cable and the data cable to the rear of the drive. The connectors are shaped to go in one way only. If you are not sure which connector to use, refer to "Connecting IDE Devices", on page 27. Power cable Data cable 9 Install any other accessories before replacing the power supply and cover. Reconnect all cables and power cords. 10 Verify the new configuration by checking the HP Summary Screen (refer to page 44).
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an IDE Hard Disk Drive in the Bottom Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow. You can install either a 3.5-inch or a 5.25-inch hard disk drive in this shelf.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 5 Remove the tray by pushing it from the inside and sliding it out the back of the computer. 6 If there is a disk drive on the tray (and you want to replace it), remove the drive by unscrewing it from the back of the tray. 7 Secure the new drive onto the tray with the screws provided. Ensure that the drive connectors face the correct way. Securing 5.25-inch hard disk drive to tray Securing 3.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 9 At the rear of the computer, replace the metal plate. Insert the flat end first then push it until it clicks into place. 10 Connect the power cable and the data cable to the rear of the drive. The connectors are shaped to go in one way only. If you are not sure which connector to use, refer to "Connecting IDE Devices", on page 27. 11 Install any other accessories before replacing the power supply and cover.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing a CD-ROM, Tape or Zip Drive in a Front Shelf WARNING To avoid electric shock and harm to your eyes by laser light from a CDROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by authorized service personnel only. The PC has an integrated Enhanced IDE controller which supports up to four IDE devices.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 5 Push the two catches (indicated by ③ on the label on your PC) on the front drive unit down and then slide the unit out, holding it with both hands. 6 Carefully place the unit on its side and remove the top mounting bracket. Remove the metal filler plate from the empty shelf if there is one. 7 If the drive to install has a tray, attach the drive onto the tray.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 8 Lower the drive into the free groove of the mounting bracket (ensure that the top of the drive is faces the right way). Use the two pins on the mounting bracket to slot the drive into place. 9 Position the other mounting bracket on top, aligning it properly so that it clicks into place. 10 Draw the computer’s data cable through the front drive bay area and connect the data cable to the rear of each drive.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 12 Remove the power supply and place it upside down on the front drive unit. 13 Connect the power cable to the rear of each drive. The connectors are shaped to fit one way only. 14 Replace the power supply. Then push the front drive unit fully into the computer until the two retaining clips click into place. 15 Retrieve the universal front bezel from the PC’s chassis by opening the two clips.
2 How to Install Accessories In Your PC Installing Accessory Boards Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.
2 How to Install Accessories In Your PC Installing Accessory Boards Configuring non-Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play you will need to configure the board before your PC can use it. Refer to the documentation supplied with the operating system for details on your operating system’s capabilities and restrictions concerning how to configure non-Plug and Play accessory boards.
2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to previous page) Step 3: Unscrew the retaining bracket. Step 5: Remove slot cover. Step 7: Slide board into the slot. Step 8: Replace the retaining bracket. (Ensure boards are correctly aligned.
2 How to Install Accessories In Your PC Installing a Security Cable Installing a Security Cable You can secure the PC to your desk, or any other fixed object, using a Kensington security cable. The PC has a slot at the rear for securing the cable. 1 Insert the lock into the slot located at the rear of the PC. 2 Turn the key to lock the cable to the PC. 3 Remove the key and store it in a safe place. NOTE The Kensington security cable is not an HP accessory. It cannot be ordered from HP.
3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC.
3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 67. HP Summary Screen The HP Summary Screen provides information about your PC’s current configuration.
3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on, and you experience one of the following symptoms: • Your PC’s display is blank and there are no error messages. • You cannot start your PC from a modem. • A POST error message is displayed.
3 Troubleshooting Your PC If Your PC Does Not Start Properly Check Internal Items If the PC still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions. Disconnect the PC from any telecommunications network. 3 Remove the cover. 4 Check the following items: Action Reference Check all internal cables. Ensure they are correctly attached and firmly in place.
3 Troubleshooting Your PC If Your PC Does Not Start Properly If You Cannot Start Your PC from a Modem If you are running Windows 95 and you have chosen the option to start your PC from a modem, and this option does not work, then you need to change the IRQ setting in the HP Setup program. In the Setup program, go to the Security group, and the “Start-up Center” submenu. Change the IRQ setting for the setup item “Start from Modem”. (Refer to "HP Setup Program", on page 66.
3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC’s Configuration Memory If the PC then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the built-in default values: 1 Turn off the PC, disconnect the power and all cables, and remove the cover. a Set the system board switch 6 (CMOS STATUS) to CLOSED to clear the configuration. b Replace the cover, and reconnect the power cable only. c Turn on the PC.
3 Troubleshooting Your PC If You Cannot Turn Off Your PC If You Cannot Turn Off Your PC Use this section if you cannot turn off your PC, the power indication light is red, and you hear a “buzzing” sound. Check if your PC is locked, whereby “power-off” is not allowed. You will need to enter a password to unlock the PC (refer to "Power-On Password", in the HP Setup program —refer to "HP Setup Program", on page 66—and to "Setting Passwords", on page 14).
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If the display works correctly during the Power-On-Self-Test (POST), but goes blank when Windows starts: Check that you have enough memory for the video mode you have selected. • If your screen’s refresh rate is set too high, the screen might be blank. If you have Windows NT 4.0, you can start Windows in “safe mode” which will allow you to change the display settings.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem Other Display Problems If the display image is not aligned with the screen, use the display’s controls to center the image (refer to the display manual for instructions). If the screens generated by the applications do not appear to be correct, check the application’s manual to find out which video standard is required. Also check your display manual to find out which refresh rate is required.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Printer Does Not Work Make sure that the printer is configured correctly for the PC and for the application. c Ensure the PC’s port has been correctly configured using Setup. d Make sure the printer is correctly set up in your operating system’s configuration. e Ensure the application program’s “print” menu has been correctly set up. (Refer to the manual supplied with the application software.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Does Not Work Check that the disk power and data cables are correctly connected (refer to "Connecting IDE Devices", on page 27). • Check that the hard disk drive has been “enabled” (refer to "Hardware Protection Submenu (Security group) in the HP Setup program—see "HP Setup Program", on page 66).
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the CD-ROM Drive Has a Problem WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electric shock and harm to your eyes by laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by service personnel only. Refer to the label on the CD-ROM for power requirements and wavelength.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive Door Does Not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To eject a CD-ROM disk using the manual eject button, do the following: 1 If the CD-ROM drive manual eject button is not visible, remove the front bezel covering the CD-ROM drive. The manual eject button is inside a small hole on the front of the CD-ROM drive.
3 Troubleshooting Your PC If You Have Forgotten Your Password If You Have Forgotten Your Password ❒ If you forget the User password, but not the Administrator password, carry out the following procedure: 1 Switch off the PC. 2 Restart the PC. If the keyboard is locked, enter the Administrator password. 3 Wait for F2=Setup to be displayed. to start Setup. 4 Press 5 Enter the Administrator password to access the Setup program.
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won’t run: • • Refer to the operating system and application software manuals. If Windows does not run properly, refer to the Windows manual for guidance.
3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any Applications First, check that the output volume is not set to zero. Use the volume control on the front panel. Make sure the headphones are not connected directly to the CD-ROM drive (see the connection information in chapter 1). If you are using Windows NT 4.0, check the volume, mute, and balance settings. Refer to the operating system documentation for more information.
3 Troubleshooting Your PC If Your PC Has an Audio Problem Audio Input from the Check that the microphone specifications meet the requirements of the Microphone is Too Low, 16-bit sound components. The microphone should be a 600-ohm dynamic type. or No Audio At All Humming Noise If the power grounding of your audio components is inadequate, a humming noise may be generated. This may happen if your PC is connected to a hifi system.
3 Troubleshooting Your PC Changing the Battery Changing the Battery WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless, in order to protect the environment, do not dispose of batteries in household waste.
3 Troubleshooting Your PC Changing the Battery External Battery You can also install an external battery in the PC, which you can order from your authorized reseller. Install the external battery as follows: 1 After removing the computer’s cover, connect the external battery cable to the battery connector on the system board. 2 Mount the external battery as shown below, using the self-adhesive strip supplied.
3 Troubleshooting Your PC Technical Information Technical Information System Board Switches System Board Switches Switch 1-5 6 7 8 9, 10 Switch function: Processor speed, see next table CMOS: Open = normal (default) Closed = clear CMOS and reload default values in Setup Password: Open = enabled (default) Closed = disabled / clear User and Administrator passwords Keyboard power-on: Open = disabled Closed = enabled (default) Reserved – Do not use Processor Frequency Bus Frequency Switch1 Switch 2
3 Troubleshooting Your PC Technical Information Power Consumption Power Consumption (Windows NT) Operating with input/output Operating without input/output Standby Off NOTE 115V / 60Hz 230V / 50Hz ≤ 63 W ≤ 31 W ≤ 30 W ≤ 1.2 W ≤ 65 W ≤ 34 W ≤ 30 W ≤ 2.8 W When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero. The special on/off method used by this PC considerably extends the lifetime of the power supply.
3 Troubleshooting Your PC Technical Information Physical Characteristics Characteristic Description Weight (excluding display and keyboard) 9 kg (20 pounds) Dimensions Width: 43.5 cm (17.1 inches) Height: 13.2 cm (5.2 inches) Depth: 44.6 cm (17.5 inches) Footprint 0.194 m2 (2.
3 Troubleshooting Your PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 system timer keyboard system cascade free if not used for serial port free if not used for serial port free if not used for parallel port flexible disk drive controller free if not used for parallel port real-time clock available for PCI devices, if not used by ISA board available for PCI devices, if not used by
3 Troubleshooting Your PC HP Setup Program HP Setup Program Check your PC’s configuration when you first use the PC and each time after you install, remove, or upgrade accessories. Follow these instructions: First, Turn Off Your PC Turn on the display and then the PC. If the PC is already turned on, save your data and exit all programs. For Windows NT 4.0 and Windows 95, use the Shut Down command. To Go to the HP Summary Screen While the Vectra logo appears on your display, press .
4 Hewlett Packard Support and Information Services
4 Hewlett Packard Support and Information Services Introduction Introduction Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-free service.
4 Hewlett Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP Vectra.
4 Hewlett Packard Support and Information Services HP Support Assistant CD-ROM HP Support Assistant CD-ROM HP Support Assistant is a yearly subscription service on two CD-ROMs: one for software; and another one for support documentation. The software CD-ROM is updated monthly and contains the latest HP drivers and utilities.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service, accessible via modem.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP, • press . This will load the HP Home Page directly onto your screen.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP BBS Library The HP electronic bulletin board library service contains the latest versions of drivers, BIOS, and utilities, which you can download to your PC using a modem. Support documentation is also available.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP FAXback on Demand—HP FIRST HP FIRST is a service where you can select documents, support and technical information, data sheets and pre-sales information, which are then faxed to you.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering diskettes is set out in the table below: North and Latin America Europe Phone +1 (970) 339 7009 Monday - Saturday 24 hours per day Phone +44 (1429) 865511 Monday - Friday 8.30 a.m. - 6.00 p.m.
4 Hewlett Packard Support and Information Services HP Support Services HP Support Services Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP authorized service outlet. HP telephone support for your Vectra PC is available during the first year of your hardware warranty.
4 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The number is: +1 (970) 635-1000 HP European Customer Assistance from the HP European Customer Support Center is available Monday to Friday, 8:30 am to 6:00 pm Central European time.
4 Hewlett Packard Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: your HP Vectra model number and serial number (found on a label on your PC) • the operating system version and the configuration • a description of the software installed and the accessories used.
4 Hewlett Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems, • leverage HP’s alliances with leading Network Operating Systems and Network manufacturers, • support your HP and non-HP products with a single telephone call, • increase network uptime.
4 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Response time Fee Basic Warranty Parts and labor for HP Three years from Next working day No charge. products: date of purchase. for on-site. first year on-site, second and third year return to HP. When available Purchase from At time of purchase. HP. Parts and labor for HP First three years.
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here. ASIA Far East Sales Region Hdqtrs Hewlett-Packard Asia Ltd.
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 82 English
Glossary 10Base-T Refers to the 10 Mbit/s Ethernet network technology over category 5 UTP (unshielded twisted pair) cable that is compatible with the proposed IEEE 802.3 standard. accessory board Additional capabilities can be added to your PC by installing accessory boards. Your PC has between four and six slots. Depending on how your PC is configured, one or more accessory boards may already be installed. adapter An accessory board, that connects to the system board via an accessory board slot.
Glossary Double buffering The process of using two frame buffers for smooth animation. Graphical contents of one frame buffer are displayed while updates occur on the other buffer. When the updates are complete, the buffers are switched. Only complete images are displayed, and the process of drawing is not shown. The result is the appearance of smooth animation.
Glossary within several buildings of a campus. Mapping The transformation of one coordinate system into another. In the 3-D viewing pipeline, for instance, an object is defined by the application developer in model coordinates; these are mapped to world coordinates, the world coordinates are mapped to normalized device coordinates (NDCs); the NDCs are mapped to device coordinates; and the final picture is displayed. Also, an application for computer graphics systems.
Glossary POST Power-On Self-Test. A series of tests your computer performs when you switch the computer on. RAM Random Access Memory. This memory is used to hold programs and data temporarily. resolution A measure of the visible detail on a screen or printout. Screen resolution is measured in ‘pixels across’ by ‘pixels down’ by ‘number of colors’. Printer resolution is measured in dpi (dots-per-inch). ROM Read-Only Memory. Computer memory used to store parts of the computer’s operating system permanently.
Index Numerics 10BaseT defined, 83 A accessories installing, 17 accessory boards configuring with non-Plug & Play, 39 configuring with Plug & Play, 39 defined, 83 installing, 39 installing, how to, 40 problems, 55 acoustic noise emission, 63 adapter defined, 83 America Online HP Forum, 72 audio connectors, 5 problems, 58 B battery changing, 60 BBS defined, 83 BBS library access numbers, 73 BIOS defined, 83 obtaining via HP BBS, 73 obtaining via World Wide Web, 73 ordering by mail, 75 updating video BIOS, 2
Index Initializing software, 11 installing 3.5-inch hard disk drive, 29, 32 5.
Index installing, 35 telephone support for networks, 79 out of warranty, 78 under warranty, 77 tools required for installation, 2 troubleshooting, 43 true color, 86 U unpacking the PC, 2 URL for HP World Wide Web site, 73 using control panel, 9 flexible disk drive, 13 power management, 16 V VESA connector, 40 video board flash BIOS, 26 W World Wide Web access to HP, 73 Z Zip drive installing, 35 89
Index 90
Regulatory Information and Warranty
Regulatory Information DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: HEWLETT-PACKARD Manufacturer’s Address: 5 Avenue Raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VL 6/xxx Models DT and MT Conforms to the following Product Specifications: SAFETY International: Europe: EMC IEC 950: 1991+A1+A2 +A3 EN 60950: 1992+A1+A2 CISPR 22: 1993 /EN 55022: 1994 Class B EN 50082-1: 1992 IEC 801-2: 19
FCC (for USA only) Federal Communications Commission Radio Frequency Interference Statement Warning: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Hinweis für Deutschland: Geräuschemission Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92. Warnung Wenn die Batterie nicht korreckt eingebaut wird, besteht Explosionsgefahr.
HP Hardware Warranty Important: This is your hardware product warranty statement. Please, read it carefully. Warranty terms may be different in your country. If so, your Authorized HP Dealer or Hewlett-Packard Sales and Service Office can give you details. Three Year Limited Hardware Warranty Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end-user purchaser.
Customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component when necessary; and pay shipping charges, duty, and taxes for any part that HP asks to be returned.
HP Software Product License Agreement and Software Product Limited Warranty Your HP Vectra PC contains preinstalled software programs. Please read the Software License Agreement before proceeding. CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT.
U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause in DFARS 252.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.22719(c)(1,2).
PC Documentation Roadmap If you want to ...
