User Guide
© Copyright 2015, 2016 HP Development Company, L.P. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Getting information ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 3 Locating hardware .................................................................................................................................................
Restore and recovery ........................................................................................................................................... 25 9 Maintenance ............................................................................................................................................... 29 Schedules and tasks ............................................................................................................................................
1 Getting information Tasks ● Set up your computer Instructions Setup Instructions or Quick Setup poster – or – See Setting up your computer on page 4. ● Connect to the Internet See Connecting to the Internet (select products only) on page 5. ● Recover factory settings See Backing up, restoring, and recovering on page 23. ● See how-to videos about using the features of your computer Go to http://www.hp.com/supportvideos (English only).
Tasks Instructions To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. ‒ or – ▲ Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation. ‒ or – ▲ Go to http://www.hp.com/ergo. IMPORTANT: guide.
2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: ▲ Select the Start button, and then select All apps.
3 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: ● Place the computer in a location away from water, dust, moisture, and soot. These environmental factors can increase the temperature inside your computer or cause fire or electrocution. ● Do not disable the power cord grounding pin. The grounding pin is an important safety feature. ● Plug the power cord into an AC outlet that is easily accessible at all times.
Connecting to the Internet (select products only) To connect to a wireless network: NOTE: To set up a wireless local area network (WLAN) and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). 1. Be sure that the WLAN device is on. 2. Select the network status icon in the taskbar, and then connect to one of the available networks.
Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera (select products only) Your computer may have one or more cameras that enable you to connect with others for work or play.
To connect wireless headphones to your computer, follow the device manufacturer's instructions. Connecting a microphone (select products only) On select products, connect a microphone to the audio-in (microphone) jack on the computer to record audio. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt® device to your computer, you need a USB Type-C cable, purchased separately.
Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2.
2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press the switch screen key, for example f4, to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across both the computer and the external device.
Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP) cable, purchased separately. The Dual-Mode DisplayPort connects a digital display device such as a high-performance monitor or projector. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. 1.
To open Miracast: ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.
5 Navigating the screen You can navigate the computer screen in the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Type control panel in the taskbar search box, and then select Control Panel.
Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
6 Securing your computer and information Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that you choose. These characters must be entered to authorize access to your computer information.
7 Troubleshooting If you have problems using any peripheral devices such as a monitor, or a printer, with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/support.
Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer.
Symptom Possible solution To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are connected to your computer (or speaker system). Internet access Symptom Possible solution Cannot connect to the Internet 1. Type control panel in the taskbar search box, and then select Control Panel. 2. Under Network and Sharing Center, select Connect to a network. Verify that you are using the proper cables for your Internet connection type.
Software troubleshooting Symptom Possible solution To resolve software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See “Updating device drivers,” in this table. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore," in this table. ● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation,” in this table.
Symptom Possible solution Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. IMPORTANT: Always use this System Restore procedure before you use the System Recovery program. For more information and steps, see the Get started app.
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 24. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 27. 3. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 23.
9 Maintenance It is important that you perform simple maintenance of your computer to be sure that it works at peak performance. Schedules and tasks Timeframe Task Description Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that accumulate and slow down your system. Also, check for programs you no longer need and uninstall them.
Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) ● Alcohol-free glass-cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer.
Cleaning the keyboard or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
11 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. 34 Factor Metric U.S.
12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
13 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
14 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.
Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times we can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer.
Index A accessibility 36 action keys 14 airplane mode key Audio 8 15 B backups 23 boot order changing 27 C camera using 7 caring for your computer 30 cleaning your computer 30 computer security features 16 troubleshooting 17 D Dual-Mode DisplayPort connecting 12 E electrostatic discharge 35 external monitor port 10 F fingerprints, registering 16 fn key 14 H HDMI port connecting 10 HDMI, configuring audio 11 headphones, connecting 7 headsets, connecting 8 help and support 1, 37 high-definition devices, con
U unresponsive system 6 USB Type-C port, connecting using sound settings 8 V VGA port, connecting video 8 9 10 W Windows system restore point 23, 24 Windows Hello using 16 Windows tools using 24 40 Index
