HP ENVY Rove 20 Mobile All-in-One PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 3 Finding your hardware and software information ................................................................................. 3 Locating hardware .................................
Y-axis capacitor board ....................................................................................................... 30 RTC battery ....................................................................................................................... 31 USB board ......................................................................................................................... 32 X-axis capacitor board .........................................................................................
Using Windows Refresh for quick and easy recovery ....................................................... 72 Remove everything and reinstall Windows ........................................................................ 72 Recovering using HP Recovery Manager .......................................................................... 73 What you need to know ..................................................................................... 73 Using the HP Recovery partition (select models only) ........
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1 Product description Category Description Product Name HP ENVY Rove 20 Mobile All-in-One PC Processor Intel® Core® i5-4200U 1.60-GHz processor (turbo up to 2.60-GHz; dual core, ULV, 15 W) Intel Core i3-4010U 1.70-GHz processor (dual core, ULV, 15 W) Chipset Intel processor controller hub (PCH), integrated on ULT processor package Graphics Intel HD Graphics 4400 Panel 20.
Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Smart Connect Technology 4.0 Supports Wireless Display (WiDi/WiFi direct support) Supports the Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter External media cards HP multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer. Locating software To find out what software is installed on your computer: 1.
Front Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals. NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable, purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). (2) Internal microphones (2) Record audio, automatically filtering out the noise around you and cancelling echoes. (3) Webcam light On: The webcam is on.
Left side Item Component Description (1) Rotate button Rotates the orientation of the display 90 degrees. (2) USB 3.0 ports (2) Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power performance for USB 3.0 devices. (3) Hard drive light Blinking: The hard drive is being used. (4) Power connector Connects an AC adapter. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged.
Right side Item Component Description (1) Volume control button Controls speaker volume. (2) USB 3.0 charging (powered) port Connects an optional USB device. USB charging ports allow you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off.
Back Item Component Description (1) Display stand release button Releases the display stand. (2) Display stand Allows the display to be positioned at different angles. (3) Vent Enables airflow to cool internal components. NOTE: NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Top Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will cause unsaved information to be lost.
3 Illustrated parts catalog Locating the serial number, product number, and model number The serial number and product number of your computer are located on the left edge of the computer. The model number of your computer is located on the back of your computer. You may need the information when you travel internationally or when you contact support.
Computer major components Item Component Spare part number (1) Rear cover (includes display stand release actuator) 728045-001 (2) Bottom cover (includes 2 captive screws, secured by C-clips) 728046-001 Rubber Kit (not illustrated, includes 2 bottom cover rubber screw covers and media card reader slot bezel) 728073-001 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache (does not include hard drive bracket, hard drive connector cable, or screws) 731999-005 750-GB, 5400-rpm, 9.
Item (4) Component Spare part number 1-TB 5400-rpm, 9.5mm hard drive 2.
Item Component Spare part number (18) Battery (3-cell, 50-Wh, 4.52-Ah, Li-ion) 722298-001 (19) Air flow channel 728052-001 (20) Fan (includes cable and mylar shroud) 728050-001 (21) Heat sink (includes replacement thermal material): 728051-001 (22) System board (includes replacement thermal material): System board equipped with an Intel Core i5-4200U 1.60-GHz processor (turbo up to 2.
Item Component Spare part number Cable Kit, includes: 728048-001 (1) USB board ribbon cable (2) X-axis capacitor board cable (3) Converter board cable (4) Converter board ribbon cable (5) Media card reader board ribbon cable (6) USB connector cable (7) Webcam/microphone module cable (8) Audio/USB board ribbon cable (9) Capacitor board ribbon cable Mass storage device Item Component Spare part number (1) 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache (2.
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W AC adapter (non-PFC S-3P, 4.5-mm) 710412-001 Power cord (3-pin, black, 1.
Component Spare part number For use in Switzerland 728059-111 For use in the United Kingdom and Singapore 728059-031 For use in the United States 728059-001 Wireless mouse 728061-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.
Spare part number Description 728048-001 Cable Kit See Cable Kit on page 12 for more Cable Kit information. 728049-001 Power connector cable 728050-001 Fan (includes cable and mylar shroud) 728051-001 Heat sink (includes replacement thermal material) 728052-001 Air flow channel 728053-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) NOTE: See Mass storage device on page 13 for more Hard Drive Hardware Kit information.
Spare part number Description 728065-001 Audio/USB board 728066-001 Converter board 728067-001 Capacitor board (include X-axis capacitor board, Y-axis capacitor board, and doublesided adhesive) 728068-001 Media card reader board 728070-001 20.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P1 screw driver ● Phillips P0 screw driver ● Phillips P00 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Bottom cover Description Spare part number Bottom cover (includes 2 captive screws, secured by C-clips) 728046-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
5. Lift up on the top edge of the bottom cover (3), and then swing it up and forward until it detaches from the computer. 6. Remove the bottom cover. After the bottom cover is removed, the internal USB connector is accessible. If it is necessary to remove or replace the wireless receiver dongle, follow these steps: 24 1. Disconnect the dongle (1) from the internal USB connector. 2. Remove the dongle (2) from the tablet. 3.
4. Connect the dongle (2) to the internal USB connector. Reverse this procedure to install the bottom cover.
Rear cover Description Spare part number Rear cover (includes display stand release actuator) 728045-001 Before removing the rear cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. These components are available in the Hard Drive Hardware Kit, spare part number 728053-001. Description Spare part number 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache 731999-005 750-GB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache 732001-001 1-TB 5400-rpm, 9.5-mm hard drive 676521-005 750-GB, 5400-rpm 9.
4. Lift up on the hard drive tab (3) to remove the hard drive (4) from the hard drive bay. 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Remove the four Phillips PM3.0×3.5 screws (2) that secure the hard drive bracket to the hard drive. d. Remove the hard drive bracket (3) from the hard drive.
Memory module Description Spare part number 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Y-axis capacitor board Description Spare part number Y-axis capacitor board (includes double-sided adhesive) 728067-001 Before removing the Y-axis capacitor board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Detach the Y-axis capacitor board (3) from the middle frame. (The Y-axis capacitor board is attached to the middle frame with double-sided adhesive.) 4. Remove the Y-axis capacitor board. Reverse this procedure to install the Y-axis capacitor board. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 728072-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer.
2. Detach the RTC battery (2) from the middle frame. (The RTC battery is attached to the middle frame with double-sided adhesive.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. USB board NOTE: The USB board spare part kit does not include the USB board ribbon cable. The USB board ribbon cable is included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information.
Remove the USB board: 1. Release the ZIF connector (1) to which the USB board ribbon cable is attached, and then disconnect the USB board ribbon cable from the system board. 2. Detach the USB board ribbon cable (2) from the middle frame. (The USB board ribbon cable is attached to the middle frame with double-sided adhesive.) 3. Remove the three Phillips PM3.0×6.5 screws (3) that secure the USB board to the display assembly. 4. Remove the USB board (4) and cable.
5. Remove the rear cover (see Rear cover on page 26). 6. Disconnect the battery cable (see Hard drive on page 27). Remove the X-axis capacitor board: 1. Remove the Phillips PM3.0×4.5 screw (1) and the two Phillips PM3.0×6.5 screws (2) that secure the cover bracket to the computer. 2. Remove the cover bracket (3). The cover bracket is available using spare part number 728054-001. 34 3.
8. Remove the X-axis capacitor board (6) and cable. Reverse this procedure to install the X-axis capacitor board. Converter board NOTE: The converter board spare part kit does not include the converter board cable or converter board ribbon cable. The converter board cable and converter board ribbon cable are included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information.
4. Release the converter board cable from the clips (4) built into the X-axis capacitor board riser. 5. Remove the two Phillips PM3.0×4.5 screws (5) that secure the converter board to the middle frame. 6. Remove the converter board (6) and cables. Reverse this procedure to install the converter board.
Media card reader board NOTE: The media card reader board spare part kit does not include the media card reader board ribbon cable. The media card reader board ribbon cable is included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information. Description Spare part number Media card reader board 728068-001 Before removing the media card reader board, follow these steps: 1. Turn off the computer.
5. Remove the media card reader board (5) and cable. Reverse this procedure to install the media card reader board. USB connector cable NOTE: The USB connector cable is included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information. Before removing the USB connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
4. Remove the USB connector cable (4). Reverse this procedure to install the USB connector cable. Speakers Description Spare part number Speaker Kit (includes right speaker, left speaker/subwoofer, cables, and 3 rubber isolators) 728075-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the right speaker (4) and cable. 5. Release the power connector cable from the clip (1) built into the left speaker/subwoofer. 6. Disconnect the left speaker/subwoofer cable (2) from the system board. 7. Release the left speaker/subwoofer cable from the clips (3) built into the middle frame. 8. Remove the three Phillips PM3.0×6.5 screws (4) that secure the left speaker/subwoofer to the middle frame.
Display stand recess Description Spare part number Display stand recess 728058-001 Before removing the display stand recess, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Press down on the display stand release actuator (1). (The display stand (2) releases to the open position.) 4. Disconnect the display panel cable (1) from the system board. 5. Release the display panel cable from the clips (2) built into the display stand recess. 6. Remove the eleven Phillips PM3.0×6.5 screws (3) that secure the display stand recess to the middle frame. 7. Remove the display stand recess (4). Reverse this procedure to install the display stand covers and display stand recess.
Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 23). 5. Remove the rear cover (see Rear cover on page 26). 6.
Battery Description Spare part number 3.70-V, 3850-mAh, Li-ion battery (includes cable) 724536-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Release the webcam/microphone module cable from the clips (4) built into the battery. 5. Remove the four Phillips PM3.0×6.5 screws (1) that secure the battery to the computer. 6. Remove the battery (2). Reverse this procedure to install the battery.
Webcam/microphone module NOTE: The webcam/microphone module spare part kit does not include the webcam/microphone module cable. The webcam/microphone module cable is included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information. Description Spare part number Webcam/microphone module (includes double-sided adhesive and grounding tape) 728078-001 Before removing the webcam/microphone module, follow these steps: 1. Turn off the computer.
2. Detach and release the webcamera/microphone module (2) from the display assembly. (The webcamera/microphone module is attached to the display assembly with double-sided tape.) Reverse this procedure to install the webcam/microphone module. Audio/USB board NOTE: The audio/USB board spare part kit does not include the audio/USB board ribbon cable. The audio/USB board ribbon cable is included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information.
Remove the audio/USB board: 1. Release the ZIF connector (1) to which the audio/USB board ribbon cable is attached, and then disconnect the audio/USB board ribbon cable from the system board. 2. Remove the four Phillips PM3.0×6.5 screws (2) that secure the audio/USB board to the middle frame and display assembly. 3. Remove the audio/USB board (3) and ribbon cable. Reverse this procedure to install the audio/USB board.
WLAN module Description Spare part number Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter 724935-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WLAN module.
Air flow channel Description Spare part number Air flow channel 728052-001 Before removing the air flow channel, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 23).
Display panel cable Description Spare part number Display panel cable 728047-001 Rear-facing webcam (includes cable) 731533-001 Before removing the display panel cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Fan Description Spare part number Fan (includes cable and mylar shroud) 728050-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 23). 5.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board equipped with an Intel i5-4200U 1.60-GHz processor (turbo up to 2.60-GHz; dual core, ULV, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 737670-501 System board equipped with an Intel i5-4200U 1.60-GHz processor (turbo up to 2.
Remove the system board: 1. Disconnect the following cables from the system board: (1) USB board ribbon cable (2) Power connector cable (3) RTC battery cable (4) Webcam/microphone module cable (5) Wireless antenna cables (6) Audio/USB board ribbon cable 2.
3. Remove the three Phillips PM3.0×4.5 screws (1) that secure the system board to the middle frame. 4. Remove the system board (2). Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 728051-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Remove the heat sink: 1. Loosen the four Phillips PM2.0×4.0 captive screws (1) that secure the heat sink to the system board. 2. Remove the heat sink (2). The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Display stand Description Spare part number Display stand 728056-001 Before removing the display stand, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 23). 5.
Before removing the wireless antenna, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 23). 5. Remove the rear cover (see Rear cover on page 26). 6.
Before removing the middle frame, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 23). 5. Remove the rear cover (see Rear cover on page 26). 6.
2. Remove the middle frame (3). 3. If it is necessary to replace the capacitor board ribbon cable, turn the middle frame upside down. 4. Release both ends of the capacitor board ribbon cable from the openings (1) in the middle frame. 5. Release the capacitor board ribbon cable from the (2) the middle frame. (The capacitor board ribbon cable is attached to the middle frame with double-sided adhesive.) 6. Remove the capacitor board ribbon cable (3).
Power connector cable Description Spare part number Power connector cable 728049-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
▲ Remove the power connector cable. Reverse this procedure to install the power connector cable.
5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 66. 2. b. Hard drive c.
6 Specifications Computer specifications Metric U.S. Width 50.6 cm 19.9 in Depth 3.4 cm 1.4 in Height 32.1 cm 12.63 in Weight 4.52 kg 9.97 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 3.
Hard drive specifications 1-TB* Dimensions Height 9.5 mm Length 100.4 mm Width 69.9 mm Weight 110 g Interface type SATA Transfer rate Synchronous (maximum) 1.1 GB/sec Security ATA security Seek times (typical read, including setting) Single track 1.5 ms Average (read/write) 11/13 ms Maximum 22 ms Logical blocks 1,953,525,168 Disk rotational speed 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity.
7 Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. Any Windows 8 apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved.
To use the Start screen: IMPORTANT: models only). For tablets, connect to the keyboard dock before beginning these steps (select 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5.
Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: models only). 1.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option, the Windows option to remove everything and reinstall Windows, or the HP Recovery Manager option. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media on page 70. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 5 AC adapter, spare part numbers 14, 15 air flow channel removal 51 spare part number 12, 16, 51 antenna location 4 removal 58 spare part number 12, 15, 58 Antenna Kit, spare part number 58 audio, product description 1 audio-in jack 6 audio-out jack 6 audio/USB board removal 47 spare part number 11, 17, 47 B back components 7 backing up personal files 70 backups 69 battery removal 44 spare part number 12, 15, 44 boot order changing HP Recovery Manager 74 bottom component 8 bottom co
Hard Drive Hardware Kit contents 13 spare part number 11, 13, 16 hard drive light 5 headphone jack 6 heat sink removal 56 spare part number 12, 16, 56 HP Recovery Manager correcting boot problems 74 starting 74 HP Recovery media creating 70 recovery 74 HP Recovery partition recovery 74 removing 74 memory module product description 1 removal 29 spare part numbers 11, 15, 29 microphone location 4 product description 1 microphone jack 6 middle frame removal 59 spare part number 12, 16, 17, 59 minimized image
remove everything and reinstall Windows 72 reset computer 71, 72 steps 72 restore Windows File History 71 right speaker removal 39 spare part number 11, 17, 39 right-side components 6 RJ45-USB adapter dongle, spare part number 14, 15 rotate button 5 RTC battery removal 31 spare part number 11, 17, 31 Rubber Kit, spare part number 10, 17 T tools required 18 top component 8 transporting guidelines 21 X X-axis capacitor board removal 33 spare part number 11, 17, 33 U USB 3.0 charging port 6 USB 3.
