User Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Starting right ................................................................................................................................................... 1 Best practices ....................................................................................................................................... 1 Fun things to do .................................................................................................................................... 1 More HP resources ....
Using Beats Audio ............................................................................................................. 15 Accessing Beats Audio ..................................................................................... 15 Using video ......................................................................................................................................... 15 Using Intel Wireless Display and Wireless Music (select models only) .............................
Using Disk Cleanup ........................................................................................................... 31 Using Disk Defragmenter ................................................................................................... 31 Updating programs and drivers ......................................................................................... 31 Cleaning your computer .....................................................................................................
Cannot connect to a WLAN ............................................................................................... 46 Cannot connect to a preferred network ............................................................................. 46 Current network security codes are unavailable ................................................................ 47 Cannot connect to the wireless router ...............................................................................
1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to get more HP resources. Best practices After you set up and register the computer, we recommend the following steps: ● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a network on page 10.
More HP resources You have already used Setup Instructions to turn on the computer and locate this guide. To locate product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features. Windows 8 Basics guide ● Overview of using Windows 8. Help and Support ● A broad range of how-to information and troubleshooting tips. ● How-to videos about using the features of your computer.
Resource Contents Limited Warranty* ● Specific warranty information about this computer. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select Warranty and services, or go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box.
2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer. Locating software To find out what software is installed on your computer: 1.
Component (4) Description HP TrueVision HD Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video. To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications. (5) Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment. (6) Speakers (2) Produce sound.
Component (2) Description USB 3.0 charging (powered) port Connects an optional USB device. USB charging ports allow you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off.
Left side Component Description (1) Rotate button Rotates the orientation of the display 90 degrees. (2) USB 3.0 ports (2) Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power performance for USB 3.0 devices. (3) Hard drive light Blinking: The hard drive is being used. (4) Power connector Connects an AC adapter. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged.
Back Component Description (1) Stand release button Releases the display stand. (2) Display stand Allows the display to be positioned at different angles. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Top Component Description (1) ● When the computer is off, press the button to turn on the computer.
Bottom Component Description (1) Reads data from and writes data to memory cards such as Secure Digital (SD). Memory card reader Labels Identifying the labels The labels on the computer provide information you may need when you troubleshoot problems. The labels are located underneath the display stand and are visible when the display stand is released. ● Service label—Provides important information to identify your computer.
3 Connecting to a network You can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers information across radio waves instead of wires.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Wireless encryption uses security settings to encrypt and decrypt information that is transmitted over the network. For more information, go to Help and Support. From the Start screen, type h, and then select Help and Support. Connecting to a WLAN To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device in your computer is on. 2. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 3.
Connecting to a wired network WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, or a gaming console. Volume control The integrated volume control button controls speaker volume on the computer. ▲ To increase speaker volume, press and hold the + sign.
Connecting headphones You can connect wired headphones to the headphone jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
5 Navigating using the keyboard and pointing devices Your computer includes an external wireless keyboard and an external wireless mouse for easy navigation. After you remove the battery tabs from the accessories, they will automatically pair with the computer. NOTE: The wireless receiver is preinstalled in the dedicated USB port on the bottom of the computer stand. If you have any problems with the wireless accessories, remove the receiver from the USB port and then reconnect it.
Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and then drag them in an up, down, left, or right motion.
Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the display and then move your fingers apart. ● Zoom out by placing two fingers apart on the display and then move your fingers together. Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand on the object you want to rotate.
Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms. Left-edge swipe The left-edge swipe reveals your open apps so that you can switch to them quickly. ● Gently swipe your finger inward from the left edge of the display to switch between apps.
Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer. 20 1. From the Windows Start screen, gently swipe your finger from the top edge or the bottom edge of the display onto the screen. 2. Tap All apps to view available apps.
Using the keyboard With the keyboard, you can type to select items and perform the same functions as you do by using touch gestures. The keyboard also allows you to use action keys to perform specific functions. TIP: The Windows logo key on the keyboard allows you to quickly return to the computer Start screen from an open app or the Windows desktop. Pressing the Windows logo key again will return you to the previous screen.
Using the action keys An action key performs an assigned function. The icon on each of the f1 through f12 keys, and the volume (5), and Sleep (7) keys illustrates the assigned function for that key. ▲ Icon To use an action key function, press and hold the key. Key Description f1 Allows you to view two apps simultaneously. The apps are displayed side by side. f2 Switches between open apps. NOTE: Continue to press this key until the app you want is displayed.
Icon Key Description Increases speaker volume incrementally as long as you hold down the key. Initiates Sleep, which saves your information in the system. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Component num lock key Description Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
6 Managing power Initiating Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation. ● Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume working very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 25. ● Hibernation–The Hibernation state is automatically initiated if the computer is in the Sleep state for an extended period.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options in Control Panel. 1. From the Start screen, type power, select Settings, and then select Power Options. 2. In the left pane, select Choose what the power button does. 3.
Refreshing your software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such as your email inboxes, social network sites, and news pages and then returns the computer to the Sleep state. Smart Connect also syncs content that you have created offline, such as emails.
7 Managing and sharing information Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your personal files and your computer's software and operating system. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message displays on the Windows desktop and an icon in the notification area lets you know that the device is recognized by the computer.
Inserting and removing a memory card To insert a memory card: CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. 1. Hold the card label-side up, with the connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. A sound indicates that the device has been detected. To remove a memory card: 30 1.
8 Maintaining peak performance Keep your computer at peak operating performance using the practices and tools described in this chapter. Start with routine maintenance, keep the equipment clean, and regularly update software. Also pay attention to important security issues, including passwords, virus protection, and anti-theft measures. Finally, find out how to access your system settings when you need to contact support or run diagnostics on your computer system.
Cleaning your computer Cleaning products Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: Disposable wipes come in a variety of brand names.
CAUTION: When cleaning the keyboard, do not let liquids drip between the keys. This can permanently damage internal components. ● To clean and disinfect the keyboard, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. ● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.
Setting Setup Utility (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). NOTE: The administrator password can be used in place of the power-on password. NOTE: Your administrator password is not interchangeable with an administrator password set in Windows, nor is it revealed as it is set, entered, changed, or deleted.
To be sure that all available updates are installed on the computer, observe these guidelines: ● Run Windows Update as soon as possible after you set up your computer. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Updating software HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support.
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 38. 2. b. Hard drive c.
10 Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. Any Windows 8 apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system.
Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions.
11 Troubleshooting Wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not turned on. ● Wireless device is not installed correctly or has been disabled. ● Wireless device encountered interference from other devices. ● Wireless device or router hardware has failed. Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer.
If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times, Windows can automatically repair a corrupted WLAN connection. ● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Troubleshoot problems. Windows resets your network device and attempts to reconnect to one of the preferred networks. ● If there is no network status icon in the notification area, follow these steps: 1.
Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows “Device not Found” error message may also be displayed. To resolve this problem, get the latest version of the WLAN device software and drivers for your computer from the HP website at http://www.hp.com. 1. Open your Internet browser. 2. For U.S. support, go to http://www.hp.com/go/contactHP.
Computer is not responding Use the Windows Task Manager to close any programs that are not responding. 1. Press the ctrl+alt+delete keys. 2. Click Task Manager. 3. Select any program that is not responding, and then click End Task. If closing programs does not work, restart the computer. 1. Press the ctrl+alt+delete keys. 2. Click the Power icon, and then click Restart.
● Replace the batteries in the keyboard and mouse. ● Remove the wireless USB receiver on the bottom of the stand, and then reinsert it. Re-pair the keyboard and mouse to the receiver. NOTE: The illustrations below may look slightly different from your keyboard and mouse. IMPORTANT: During these steps, place the keyboard and mouse on the same level as the receiver. To re-pair the keyboard and mouse: 50 1.
4. Press and hold the Connect button (3) for 5 to 10 seconds, until the LED on the receiver lights up or stops flashing. Audio problems No sound is produced ● Be sure that you connected powered speakers and that they are turned on. ● Adjust the volume, either on the speakers or through the computer operating system. ● Turn off your computer, and then unplug and reconnect the speakers. Be sure that the speakers are properly connected.
Software problems 52 ● Shut down the computer, and then turn it on again. ● Update or reinstall the drivers. See Updating programs and drivers on page 31. ● Refresh or restore your computer. See Backing up, restoring, and recovering on page 39.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter light, identifying 7 action keys identifying 21 next track or section 22 play, pause, resume 22 previous 22 stop 22 using 22 ambient light sensor, identifying 5 audio-out (headphone) jacks 6 B backing up personal files 40 backups 39 Beats Audio 15 Beats Audio Control Panel 15 best practices 1 BIOS determining version 36 downloading an update 37 updating 36 Bluetooth device 10 Bluetooth label 9 boot order changing HP Recovery Manager 44 buttons power 8 rotate 7 stand release 8 volume contr
lights AC adapter 7 ambient light sensor hard drive 7 5 M maintenance, Disk Defragmenter 31 memory card reader, identifying 9 memory card, inserting 30 minimized image creating 43 minimized image recovery 43 N num lock key, identifying 24 O operating specifications 53 original system recovery 43 P passwords Setup Utility (BIOS) 34 Windows 33 pinching touch screen gesture 18 ports Intel Wireless Display 15 Intel Wireless Music 15 USB 3.
volume control button, identifying 5 volume dial, identifying 14 volume keys, identifying 21 volume, adjusting 14 W webcam identifying 4 using 14 webcam light, identifying 4 Windows backup 40 File History 40, 41 Refresh 41, 42 reinstall 41, 42 remove everything and reinstall option 42 reset 42 restoring files 41 system restore point 39, 41 Windows application key, identifying 21 Windows button, identifying 5 Windows logo key, identifying 21 Windows passwords 33 Windows updates, installing 34 wired network,
