Troubleshooting Guide

Troubleshooting Guide www.hp.com 1–7
Computer Diagnostic Features
❏ Custom Test—Runs only the tests you select. To select
specific devices or tests, find the device in the list, then select
the check box beside each test. When selected, a red check
mark is displayed in the box. Some tests selected may require
user intervention.
✎
To test all subsystems, you must log in as the administrator. If you do
not log in as the administrator, you will be unable to test some
subsystems. The inability to test a subsystem will be indicated by an
error message under the subsystem name in the Test window or by
shaded boxes that cannot be checked.
4. Select Interactive Mode or Unattended Mode. In Interactive
Mode, the diagnostic software will prompt you for input during
tests that require it. Some tests require interaction and will
display errors or halt testing if selected in conjunction with
Unattended Mode.
❏ Interactive Mode provides maximum control over the testing
process. You determine whether the test passed or failed and
may be prompted to insert or remove devices.
❏ Unattended Mode does not display prompts. If errors are
found, they are displayed when testing is complete.
5. Click the Begin Testing button at the bottom of the window. Test
Status is displayed, showing the progress and result of each test.
For more details on the tests run, click the Log tab or click Tab at
the top of the screen and select Log.
6. To view a test report, select a tab:
❏ The Status tab summarizes the tests run, passed, and failed
during the current testing session.