Desktop Management Guide

Desktop Management Guide www.hp.com 5

❏ Microsoft Windows XP Professional or Home Edition

migration

❏ System deployment

❏ Personality migrations

■ Help Desk and Problem Resolution

❏ Managing help desk tickets

❏ Remote troubleshooting

❏ Remote problem resolution

❏ Client disaster recovery

■ Software and Operations Management

❏ Ongoing desktop management

❏ HP system SW deployment

❏ Application self-healing

For more information and details on how to download a

fully-functional 30-day evaluation version of the Altiris solutions,

visit

http://h18000.www1.hp.com/im/prodinfo.html#deploy.

On selected desktop and notebook models, an Altiris management

agent is included as part of the factory loaded image. This agent

enables communication with the Altiris Development Solution which

can be used to complete new hardware deployment or personality

migration to a new operating system using easy-to-follow wizards.

Altiris solutions provide easy-to-use software distribution

capabilities. When used in conjunction with System Software

Manager, or HP Client Manager Software, administrators can also

update ROM BIOS and device driver software from a central console.

For more information, visit

http://h18000.www1.hp.com/im/index.html

System Software Manager

System Software Manager (SSM) is a utility that lets you update

system-level software on multiple systems simultaneously. When

executed on a PC client system, SSM detects both hardware and

software versions, then updates the appropriate software from a

central repository, also known as a file store. Driver versions that