Network & Internet Communications Guide

Network & Internet Communications Guide www.hp.com 2–5
Internet Communications
Unable to connect to the
Internet. (continued)
The CAT5 UTP cable is
disconnected.
Connect the CAT5 UTP cable
between the cable modem and the
computers’s RJ-45 connector. (If the
connection is good, the “PC” LED
light on the front of the cable/DSL
modem will be on.)
IP address is not
configured properly.
Contact your ISP for the correct IP
address.
Cookies are corrupted.
(A “cookie” is a small
piece of information
that a Web server can
store temporarily with
the Web browser. This
is useful for having the
browser remember
some specific
information that the
Web server can later
retrieve.)
Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Windows 2000
1. Select Start > Settings >
Control Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Cannot automatically
launch Internet programs.
You must log on to your
ISP before some
programs will start.
Log on to the ISP and launch the
desired program.
Solving Internet Access Problems (Continued)
Problem Cause Solution